For Professor Goodman Only

Quality Improvement Plan Part 4

Williamson Hospital is an organization that is involved in the business of offering healthcare services to patients in United States of America. The mission of the hospital is to be a leading health care center in providing high quality services to all patients at all times. It vision is to ensure that healthcare services it offers to patients are affordable and accessible to all at all times. The main services offered by the hospital includes, inpatient services, outpatient services, theatre services, cancer treatment center, therapy and rehabilitation services, cardiology services, physiotherapy services, maternity services and child healthcare services.

In order to achieve its mission and vision Williamson Hospital has a number of goals and objectives that all its employees have to attain at all times. One of the main objectives of the hospital is to ensure patient safety at all times, by putting in place measures aimed at improving quality of health care offered by the hospital. Secondly, the hospital is committed to ensuring that that there is effectiveness in all services it offer to patients, in terms of attending to patient on the right time and using resources in the right manner towards enhancing the quality of services offered to the members of the public. Another goal of the hospital is to ensure that patient outcomes are better at any given time.

Customers are crucial when it comes to providing vital information regarding areas they feel that are not going well as far as patient safety is concerned ( Spath, 2013). For instance, patients provide information about the satisfaction they get from the services offered to the hospital, in terms of outcome, efficiency and qualification of healthcare professionals working in the hospital. One of the external indicators regarding the quality of services offered by the hospital available to customers is surveys from the government institutions regarding the best performing hospitals in terms of providing quality health care to patients (Kelly, 2011). This information is used by customers to determine whether they will visit the hospital or not because of the nature of services it provides. Patient outcomes surveys carried by various professional bodies also provide crucial information regarding the quality of services provided by the hospital. Patient uses them to determine whether the hospital has good records as far as patient outcomes are concerned. Finally, patient surveys are also used to determine whether the hospital offer better services or not.

It is important to understand that feedback from various stakeholders in the hospital both internal and external is critical when it comes to improving the quality of services offered to patients in various areas. One of the ways in which stakeholder’s feedback is used, in the determining areas of weakness in various quality improvement measures within the hospital. Secondly their feedback is used in finding out whether patients are satisfied by services offered and what needs to be done with an objective of enhancing the quality of healthcare in the hospital (Marley et al, 2004). Finally, the feedback is used in coming up with better procedures of improving patient safety depending on new discoveries in the areas of research related to patient safety.

References

Kelly, D. (2011). Applying Quality Management in Healthcare; A Systems Approach. Chicago, Illinois: Health Administration Press.

Marley, K. A., Collier, D. A., & Meyer Goldstein, S. (2004). The role of clinical and process

quality in achieving patient satisfaction in hospitals. Decision Sciences, 35(3), 349-369.

Spath, P. L. (2013). Introduction to Healthcare Quality Management. Chicago: Health n    Administration Press.