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business_surveys.docx

Designing a Survey

Surveys are widely used to collect data about customer preferences; they include a variety of questions. In this assignment, two situations have been mentioned. On the basis of these situations, you will complete the required tasks.

Part I

A company’s cereal is not selling well. Create a 10–15-question survey that measures customers’ preferences for the company’s cereal product. Later, answer the following questions:

· How many scale items will you put in the survey? Justify your answer.

· Will you use multiple-choice questions? Why or why not?

· How many scale items will you use in the survey?

· Why did you select that number of scale items?

· How many scale points will you use in the survey? Justify your answer.

· What data type will be used in the survey?

Justify your answer.

Submit your answers in a two- to three-page Word document.

Part II

As a second part of this assignment, create a set of survey questions, assuming that you sell cars. You are attempting to measure how customers perceive the quality of the cars that you sell.

· Create three survey questions with simple category scales. Justify why you selected those questions and scales.

· Create three survey questions with multiple-choice, single-response scales. Justify why you selected those questions and scales.

· Create three survey questions with multiple-choice, multiple-response scales. Justify why you selected those questions and scales.

· Create three survey questions with Likert scale summated ratings. Justify why you selected those questions and scales.

Submit your answers in a two- to three-page Word document.