ITM CASE, SLP and TD
lilkittingurl
background.docx
Module 2 - Background
Decision Making and Information Politics
Required Reading
Objective of IT governance: http://www.intosaiitaudit.org/intoit_articles/25_p30top35.pdf
Centralization versus Decentralization: http://www.ppcwg.org/images/files/Federated%20Model%20White%20Paper.pdf
Different models / Roundtable discussion: http://net.educause.edu/ir/library/pdf/EDU03184.pdf
IT Governance Structure for a public child-welfare agency: http://www.ppcwg.org/information-management-key-processes-governance-structure.html
Haes, S, &.Van Grembergen, W. (2014). IT Governance structures, processes and relational mechanisms achieving IT/Business alignment in a major Belgian financial group. Retrieved from http://www.antwerpmanagementschool.be/media/287500/IT%20Gov%20structures%20IT%20business%20alingnment%20in%20BE%20financial.pdf
Haes, S, &.Van Grembergen, W. (2014) IT governance and its mechanisms. Retrieved from http://www.isaca.org/JOURNAL/PAST-ISSUES/2004/VOLUME-1/Pages/IT-Governance-and-Its-Mechanisms.aspx
Overview of Decision Making: http://www.enotes.com/business-finance-encyclopedia/decision-making
Main methods of business decision-making: http://tutor2u.net/business/organisation/decisionmaking.htm
Optional Reading
Schuman, E. (2005) The CIO Who Admitted Too Much. CIOInsight. Retrieved from http://www.cioinsight.com/article2/0,1540,1852559,00.asp
Strassmann, P.A. (1994) The Politics of Information Management: Policy Guidelines. Information Economics Press. Retrieved from http://www.infoeconomics.com/info-politics.php. Only a description available, the book in no longer available on line.
Strassmann, P.A. (2005) Check: How to Verify if You are Important. CIOInsight . July 8, 2005. Retrieved from http://www.cioinsight.com/article2/0,1540,1849919,00.asp
Grace, P. L. (2009). Wikis as a knowledge management tool. Journal of Knowledge Management, 13(4), 64-74. Retrieved from http://lpis.csd.auth.gr/mtpx/km/material/JKM-13-4b.pdf
"Setting up a successful help desk--physical considerations" http://www.techrepublic.com/article/setting-up-a-successful-help-desk-physical-considerations/
"Try these efficiency strategies when setting up a successful help desk" http://www.techrepublic.com/article/try-these-efficiency-strategies-when-setting-up-a-successful-help-desk/#
Gulledge, T.R. and Haszko, R.A. (N.D.) The Information Technology Enabled Organization: A Major Social Transformation in the U.S.A. George Mason University. Retrieved fromhttp://www.unesco.org/most/gulled.htm
