healh insurance

Directions: Answer each of the following questions. Your responses should be 3-5 sentences in length for each question.

1. What are the primary functions and competencies of a hospital patient service representative?

2. What is the diagnosis-related groups (DRGs) system?

3. What should you write on an employment application if the question does not apply to you or cannot be answered?

4. Which items should be included on a complete résumé?

PART II: CRITICAL THINKING

Directions: Please provide responses to questions below. If necessary, please use examples or information from the textbook and/or LIRN. You may find the LIRN articles that you read in the Lecture Notes helpful. Please use proper APA citation for any resources that you use. For concise APA formatting guidelines and LIRN guidelines, please visit the Academic Resource Center (ARC). Your responses should be 1-2 paragraphs in length for each question.

1. Mr. Green’s elderly grandmother has been a patient at your hospital. He comes to your office demanding a copy of his grandmother’s financial records because he is concerned about the charges in her bill. What do you tell him?

2. As a medical office assistant in a physician’s office, you are asked to consider the role of the diagnosis-related group when you are communicating a patient’s admitting diagnosis to the hospital. Why should you do this, and what should you remember to do?

3. During your interview, the interviewer begins asking questions about your personal life, such as your marital status, plans for a family, ethnic background, and physical and psychiatric problems. You realize these questions are illegal and do not have to be answered. How do you respond to them