Assigment For Researcher_D

Huck is a 36-year-old White male who has been with InterClean for the past 8 years. He was hired by Tom Jennings initially as an outside sales representative and was promoted to sales manager 5 years ago because of his aggressiveness and success in achieving sales results. Huck enjoys closing on new accounts but does not enjoy maintaining accounts, answering customer complaints, or asking customers for late payments. He is fluent in English, Spanish, and French.

Gonzalez is a 47-year-old Hispanic male who has been with EnviroTech for 5 years. He was recruited by Sally Lindley, CEO of EnviroTech, because of his ability to lead a team and his expertise in developing solutions-based products. Gonzalez has been in the industrial cleaning industry for over 25 years. He is an expert at establishing long-term relationships with customers, and he enjoys being the contact person for customers who are experiencing problems. He is fluent in English and Spanish.

Wilson is a 27-year-old White female hired by Shane Huck 2 years ago to work at InterClean. Although Wilson did not have experience selling cleaning or sanitation products upon hire, she had a reputation as an aggressive sales rep who likes to close the deal. Unfortunately, she does not see the value in maintaining long-term relationships with customers except in cases where she can make additional sales. Wilson is currently paid a base salary plus commission, but she is being converted to straight commission.

Pierce is a 24-year-old White male hired by Shane Huck 8 months ago to work at InterClean. Pierce was hired while working for a competitor in the sanitation industry, and the noncompete agreement he signed for his previous employer is still in effect. He is an aggressive sales rep who has a get-the-sale-at-all-costs reputation in the local market. Huck knows Pierce from playing on their fraternity’s alumni softball team for the past 3 years. Pierce is currently on a base salary compensation plan.

Burnt is a 62-year-old White female hired by David Spencer, Sr., the founder of InterClean. Burnt has performed numerous jobs during her 24 years at the company and has achieved success in each role. She transferred to sales 6 years ago and has met her sales goals each year. She is aggressive in closing the sale, and she understands the importance of providing excellent service after the sale because of her previous roles in the Customer Service, Collections, Purchasing, and Distribution departments. Burnt is paid straight commission, but because of a grandfather clause in her employment agreement, she is eligible for restricted stock grants each year.

White is a 28-year-old White male hired by Shane Huck 4 years ago to work at InterClean. Prior to coming to InterClean, White was in automotive sales. He is an aggressive sales rep who likes hunting for new customers and closing the deal. He is happiest when he is convincing a customer to buy a new product. White is paid straight commission.

Borden is a 41-year-old African American male hired by Sally Lindley. During his 14 years of service, Borden has earned a solid reputation for servicing customers and for helping them get the best products at the best prices. In addition to his duties as a sales rep, Borden has performed the role of team leader for several special projects that contributed to the financial growth of EnviroTech. He prides himself on staying current with the latest industrial cleaning and sanitation industry developments, as well as on the changes to regulations and compliance issues affecting the industry. Borden is paid a base salary and is eligible for the Sales Bonus program.

Hsu is a 42-year-old Asian male hired 12 years ago by Sally Lindley. Hsu enjoys working with customers, and he performs training seminars for his customers’ employees on a regular basis. Customers know if a problem develops, they can contact Hsu. He knows how to obtain appropriate answers through his network of industry professionals. Hsu is paid a base salary and is eligible for the Sales Bonus program.

Garcia is a 46-year-old Hispanic female hired 6 years ago by Sally Lindley. Garcia, a former high school teacher, was hired by Lindley for her ability to communicate, educate, and use critical-thinking skills in problem resolution. Garcia understands the value of working as a team to obtain a positive final outcome. She is an educated consumer who is happy with the products she buys and who trusts the vendor who sold it. She is paid a base salary and is eligible for the Sales Bonus program. She is fluent in English and Spanish.