week5assign5.1
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week5pst5.1.docxRunning Head: The Tools of Quality 1
The Tools of Quality 5
Title
Names
Institution Affiliation
Class discussion
Need for quality improvement
Me: In this present-day business setting it has prompted many of its owners and shareholders to work on quality improvement. This will be an effective means of ensuring that they capture new customers and retain the existence, to ensure the business is profitable. The venture should mainly focus on the client end. Companies should reorganize their systems in an extensive organizational reengineering process.
Comrade: I also think that the only way to outdo the eminent completion posed in the business environment, all enterprises have to form strategic quality assurance procedures. The company should work on modern mechanisms that will help its personnel identify their progress in meeting the industry and international quality control guidelines.
Process Maps
Comrade: I found the information provided in this section very interesting. It has highlighted the importance of making a plan that will guide the team into making a provisional working mechanism. Depending on the complexity of the process maps, there are various symbols assigned to each part to indicate a decision or path followed.
Me: I think the effectiveness of the process maps can be improved through simplification, where they do not include many details. Too much information may lead to unnecessary confusion, and the decision maker may choose an inappropriate action. I find the basic mapping more appropriate for medium businesses. The example on the application for drilling permits shows an extensive process that guides the involved persons to the best conclusion.
Process Data Collection
Me: I find the information provided on check sheets very convincing on its appropriateness in data gathering. This method has options of tabular, schematic, or computer based, thus provides the decision maker with a variety of approaches to the problem. Users can choose an option that best fits their working mechanisms.
Comrade: I support the use of check sheets in keeping track of sources of any arising errors. The example of a check sheet that was worked in copying company has shown its effectiveness in monitoring how the workers will adhere to company`s new procedures. I can thus advise the use of check sheets in analysis and support its allowance on the various presentation procedures.
Presentation on Scatter Diagram
Me: I have found the scatter diagram presentation approach as being very attractive. It fits various business levels, ranging from moderate to complex business activities. The simplicity provided in the presentation allows all concerned parties to decipher the information easily. I would advocate for this method since the spreadsheet packages within Excel provide charting facilities that allow for its easy construction. This two-dimensional plot is simplistic and carries the required information
Comrade: I would disagree on that point on the basis of the information provided. The method is too simplistic, leaving out other crucial details. It would be appropriate that the decision maker get to know all the factors surrounding the circumstance of the problem in question. Further, the scatter diagram provides a congested plot that is hard to decipher. It might be simple to construct, but very ineffective in delivering the required information.
Identification of the cause
Me: What I find interesting in this approach is the use of Fishbone representative format. The diagram takes a fish shape where the head represents the problem. The causes and sub-causes form bones of the fish symbolically indicating that they are a necessary path to getting the root of the problem. The Wobbling Saw example presents a representation of how effective the fish allusion leads to cause identification.
Comrade: I will acknowledge the use of cause-and-effect diagrams as a means of determining the specificity of the causal action. The presentation focuses its approach on a modern outline. It is very effective to major the problem-solving attention and concentrate on the causes, rather than an excess effort on its subsequent symptoms. The method has effectively eliminated barriers in problem-solving that take unnecessary effort in explaining the problem without solving it.
Effectiveness of Pareto analysis
Comrade: Use of Pareto charts is also effective in identifying and prioritizing the problems into an order that the decision makers will deem appropriate. This information has shown me that most problems have a core cause that is the root of other issues. An approach that focuses on identifying the biggest action that lead to the problem in question will result in the needed prioritization. Management of the company experiencing the problem will work on the identified major problem fast to ensure that the magnitude of the problem significantly reduces.
Me: I find this analysis to be professional. The resulting Pareto Charts will identify the most frequent occurring problem leading to the failure in business operations. I, however, would suggest an improvement on means they use to collect data that will identify the biggest causal agent to the problem. The analysis should be more standardized to include a variety of viewpoints.
The Affinity Diagram
Comrade: I think that the affinity diagram follows a simplistic approach in surfacing all the issues that are associated with the problem in question. It is an effective way of showing the themes behind the related issues. It will thus form ideas that can be laid down for discussion and thus addressed in later times. I do not support the hierarchy of ideas since I believe that each problem cause stands on its own. An individual approach on each idea would yield better results.
Me: This approach has a complex and involving process. They will involve team members in various activities that will run over an extensive period. I do not believe the process to be most efficient for serious companies. It can, however, be utilized in understanding the problem and root causes.
Interrelationship Diagraph
Me: I appreciate the role played by this stage of problem analysis. Identify the cause of a problem is primary, but understanding the association of the issues is way more complex. I would advocate for extra precaution at this stage to ensure no potential errors are realized. The approach has shown the most modern methods of pursuing the previously identified problem.
Comrade: My complement to this process is the ability to create a relationship between the occurrence of events. The steps involved are complicated due to the sensitive nature of this action. It is however very essential that the involved personnel follow all the steps since an early mishap would misappropriate the entire results of the process.
Me: Its ability to show some relationship, whether negative or positive, indicates its performance capability. It is thus reliable for institutions at various levels. Relationships help management come up with an all-inclusive problem-solving strategy, hence reducing on effective cost.
Effectiveness of Tree diagrams
Me: I like the way a tree diagram process provides a simplified means of addressing formulated issues in the problem-solving venture. The diagrams will take a breakdown structure that shows some of the processes involved in obtaining the solution. I do not like the simplification of the problem since some issues have massive magnitudes. There are cases that will require extensive analysis that can not be achieved through a simplified tree diagram.
Comrade: In my view, I would disagree with your point on simplicity issue. The effectiveness of the process lies in disregarding the unnecessary information while laying emphasis on what is needed. The tree diagram will enable management with the minimal knowledge to come up with solutions that solve entire company issues. The presentation is in a format that all individuals who require information from it can easily decipher.
Balance Scorecard
Comrade: I find balance scorecards as an interesting means of measuring business performance. It has incorporated the various aspects of the enterprise ranging from financial to organizational. I am concerned with the measures employed on the strategic theme for each case.
Me: I think the measures are effective in helping the management determine its business targets and identify whether they are aligned with their business objectives.
Comrade: With that in mind, I think it is a modernistic approach to analyzing a business. It has employed all values related to the mission of all enterprise entities.
Me: I am impressed by the consideration placed on non-financial aspects of the business. The method considers customers satisfaction, internal processes involved in the production, and a learning and growth perspective. Process improvement and employee satisfaction will contribute significantly to a better performing business. I support this approach because of its focus on customers who are the biggest determinants of the success of the business.
Need for quality improvement
1. In this present-day business setting, it has pressured many of its owners and shareholders to work on quality improvement. By organizations implementing quality improvements, this should be an effective method of ensuring that they obtain new customers and hold on to their existing customers, to ensure the business is profitable. Companies should reorganize their systems in an extensive organizational reengineering process to enforce quality improvement.
Process Maps
