Operations Management

10th edition, 2011 ISBN-13: 9780136119418

Jay Heizer and Barry Render Pearson Prentice Hall

Writing Assignment for Unit Two


· Begin each writing assignment by identifying the question number you are answering followed by the actual question itself (in bold type). 


· Use a standard essay format for responses to all questions (i.e., an introduction, middle paragraphs and conclusion). 


· Responses must be submitted as a MS Word Document only, typed double-spaced, using a standard font (i.e. Times New Roman) and 12 point type size. 
Word count is NOT one of the criteria that is used in assigning points to writing assignments. However, students who are successful in earning the maximum number of points tend to submit writing assignments that fall in the following ranges: 
 Graduate courses: 500 - 750 words or 2 - 3 pages.

· 
Plagiarism 
All work must be free of any form of plagiarism.

· Put written answers into your own words. Do not simply cut and paste your answers from the Internet and do not copy your answers from the textbook. Be sure to refer to the course syllabus for more details on plagiarism and proper citation styles. 


Please answer ONE of the following:

1. Identify the four costs of quality. Which one is hardest to evaluate? Explain. 


2. Identify five examples of technology’s impact on services. Specifically, identify one that has led to labor cost reductions. 


3. What kinds of location decisions are appropriate for use of crossover analysis? Write a brief paragraph explaining how crossover analysis (break-even analysis) can assist an operations manager in choosing among alternative sites in making a location decision.