NURS 4021 WK 6 PRATICUM POWER POINT

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Running Head: COLLABORATIVE AND COMMUNICATION STRATEGIES 1

COLLABORATIVE AND COMMUNICATION STRATEGIES 3

Collaborative and Communication Strategies

Student’s Name

Institution

Course Instructor

Date

Collaborative and Communication Strategies

Change in an integral process for any organization aiming to continually the quality of its service delivery. This paper presents how effective communication and collaboration with other stakeholders are critical to the implementation of a change at the United Healthcare Group, which entails the introduction of post-discharge calls aimed at preventing further patient readmissions.

At the multidisciplinary meeting to evaluate the hospital how the institution could improve the inpatients’ experience at the hospital teamwork. The institution’s medical director acted as the meeting coordinator, who employed a democratic leadership style. The leader allowed the input of every participant in the discussion. Conflicts in the form of disagreements were solved through compromise (Losa Iglesias & Bengoa Vallejo, 2012). The decision and counterarguments were based on the principles of nursing. At the end, the group proposed a plan to improve the patient experience at the institution.

The interview with the director of the pharmacy division of the institution proved much insightful. The director describes himself as a servant leader, who is focused on the achievement of the hospital goals and upholding of its values (Sullivan, 2012). The leader argued that communication is critical to influencing the workforce, which is why he endeavors to pass important messages through face-to-face communication. The leader believes in the uniqueness of every member of his department and works towards harnessing their different strengths.

The proposed change at the institution calls for the involvement of every stakeholder; from the top-level management, nursing staff to the patients. The Rogers Theory will help implement the change in phases, which will enable its evaluation and modification (Sullivan, 2012). The theory enables the change to be tried, and its benefits realized which would influence its adoption (Sullivan, 2012). The multidisciplinary team will help refine the change to make it compatible with every department, which will help in its swift adoption. The best way to communicate the project is through the multidisciplinary team meetings. The leaders will then relay the change to their staff after the discussions, which will facilitate its support by the staff.

References

Losa Iglesias, M., & Becerro De Bengoa Vallejo, R. (2012). Conflict resolution styles in the nursing profession. Contemporary Nurse: A Journal For The Australian Nursing Profession, 43(1), 73-80. doi:10.5172/conu.2012.43.1.73.

Sullivan, E. J. (2012). Effective leadership and management in nursing (8th ed.). Boston: Pearson.