Business communication!

Southwestern College Business Communication Summer 2015

Quiz 1: Chapters 1 & 2

Chapter 01

Communicating in the Workplace

True / False Questions

1. Communication ranks at or near the top of the business skills needed for success.

True False

2. The importance of communication skills is the same at all levels of an organization.

True False

3. Written communication has replaced oral communication in business settings.

True False

4. Poor communication negatively affects big businesses, not small businesses.

True False

5. The ability of people to quickly assess the emotions of those around them and adapt their words,

tone, and gestures accordingly is known as social intelligence.

True False

6. The ability to interact with data, see patterns in data, make data-based decisions, and use data to

design for desired outcomes is known as visual literacy.

True False

Southwestern College Business Communication Summer 2015

Quiz 1: Chapters 1 & 2

7. The widespread use of the Internet has increased companies' attention to social responsibility.

True False

8. A business's communication with its suppliers is a typical example of internal-operational

communication.

True False

9. Personal communication interferes with good business relationships and should be prohibited in the

workplace.

True False

10. The formal network refers to the main lines of operational communication in a business.

True False

11. The informal network inside an organization is often referred to as the grapevine.

True False

12. The kind of communicating a business does is independent of the nature of the business.

True False

13. The official culture and the actual culture in a company are exactly the same.

True False

Southwestern College Business Communication Summer 2015

Quiz 1: Chapters 1 & 2

14. Imagination and creativity are for the creative disciplines. Business communication problems should

be solved using standard procedures.

True False

15. Internal audiences as well as external ones can occupy different professional roles and therefore

favor different kinds of content and language.

True False

Chapter 02

Understanding the Writing Process and the

Main Forms of Business Messages

True / False Questions

16. Each person's way of developing a piece of writing for a given situation is unique.

True False

17. Business writers should think of the three stages of writing as strictly chronological or separate.

True False

18. Relatively inexperienced business writers should spend roughly a third of their writing time in

each of the three stages of writing.

True False

19. Information is gathered and analyzed during the planning stage of the writing process.

True False

Southwestern College Business Communication Summer 2015

Quiz 1: Chapters 1 & 2

20. While it is necessary to plan your message keeping your audience in mind, concentrating on the

audience's interests in later stages will impede the writing process.

True False

21. If you have information that your readers will consider routine, neutral, or positive, present such

information at the end of your message.

True False

22. Trying to make your first draft a perfect draft can make you forget important information and slow

down the writing process.

True False

23. Proofreading for mechanical and grammatical elements is the final step in the revision process.

True False

24. Memos are primarily used for corresponding with people outside an organization.

True False

25. The memos' function of communicating within a business has been largely replaced by email.

True False

26. Memorandums tend to use casual or informal language.

True False

27. The high-costs associated with using email are the reason why most businesses do not use it for

Southwestern College Business Communication Summer 2015

Quiz 1: Chapters 1 & 2

communicating with their internal audiences.

True False

28. The "Bcc" field in an email message stands for "backup confidential copy."

True False

29. Using initialisms, such as "BTW" and "ASAP," is acceptable in casual business emails.

True False

30. You should avoid the use of informal language in business email messages, especially when

writing to people you know only on a business basis.

True False