Discussion questions for healthcare

Question 1

Class, Reflect back to the times you visited the doctor's office.  What are some tasks associated with making an appointment?  Be specific and provide examples.

Question 2

Class, Lets think about the question below………..

Why would an office switch from a paper-based system to a computer-based scheduling system? What are some advantages of a computerized scheduling system?

Question 3

“I recently call my doctor office to setup an appointment for a checkup; it was only a short visit to the doctor, which was a face-to-face conversation.  The doctor would ask questions. He was interested in what I said. He listened to my responses and we discussed what to do. It was a positive interaction. In the last year or two, there's been a shift. Much of my time with the doctor has been spent watching them type. In one case, the doctor tapped away on his laptop, occasionally looking up to ask questions before returning to the main focus of his attention: his computer. In another case, the doctor intermittently tapped on an iPod while we spoke. In a third instance, the doctor had a conversation with me and then apologized that he would be spending the next half of our session typing up the results of our conversation. Another thing that I don't understand today when you call to put an appointment they ask you what is the season for your calling, I believe when you call to setup an appointment is to see a doctor checking on your health. Today thing have charge in so many way, now is all about much money you have in the  bank, to get help  you need from a doctor is not about your health any more, and is who you know, this how I feel when I go to my doctor office.”

 

Hi Madela,

I do you agree with your post.  You gave some very valuable examples about your various doctor's appointments.  It is a shame that many providers are more concerned about documenting their encounter with you rather than your well-being.  I like my providers because they take good  notes and are actively engaged in valuable conversation with me as they document and perform  my check-up.

It is very disturbing to hear about your experiences.    I know that healthcare is a moneymaker, but patient care and safety should be number one.  I enjoyed your post! Good post, Madela!

Class, What are your thoughts on Madela's post?  Do you have other appointment experiences and/or examples to share?