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PATIENT SATISFACTION STUDY REPORTPRIVATE

for

Professional Urologists

Prepared by

Martian Marketing Research Company

December 2013

Objective

The purpose of this patient satisfaction study is to provide Professional Urologists with description(s) of the quality of customer service Professional Urologists is delivering to its patients. To accomplish this goal, a quantitative study was undertaken to determine the level of customer service which Professional Urologists is providing.

Study Steps

The following steps were completed in the study:

Instrument (questionnaire) construction

Professional Urologists staff instruction

Data Collection

Tabulation and Analysis

Methodology

We developed a quantitative study employing a ten-point Likert scale and other objective questions, along with solicitation of other comments for data collection. The questionnaire is provided in the appendix. The survey was provided all patients seen during the six-week data collection.

A questionnaire, cover letter, and self-addressed (to researchers)/stamped envelope (provided by Professional Urologists) was given to patients, along with brief instructions, by a designated Professional Urologists staff person. The patient was asked to complete the questionnaire at home and mail it within two days. Upon collection of the sample, questionnaires were tabulated and analyzed, and the results are presented in this report.

Personnel

Design, collection, tabulation, analysis, and presentation was be done by Martian Marketing Research Company. Professional Urologists was responsible for distributing the questionnaires according to the established procedure. A training session was included for the employee(s) designated by Professional Urologists.

Analysis of Results

For the first 10 questions the patients were asked to circle the number that best expressed their level of agreement or disagreement with the statement. 10 was Agree and 1 was Disagree.

QUESTION 1 My office appointment was available within a reasonable amount of time for my symptoms.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	5	0.4%	0.4%	0.4%
2	5	0.4%	0.4%	0.8%
3	7	0.6%	0.6%	1.4%
4	8	0.6%	0.7%	2.0%
5	15	1.2%	1.2%	3.3%
6	15	1.2%	1.2%	4.5%
7	21	1.7%	1.7%	6.2%
8	84	6.6%	6.8%	13.0%
9	137	10.8%	11.2%	24.2%
10	931	73.4%	75.8%	100.0%
Missing	40	3.2%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.44

Standard Deviation = 1.35

QUESTION 2 My telephone call was handled in a helpful manner

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	4	0.3%	0.3%	0.3%
2	2	0.2%	0.2%	0.5%
3	1	0.1%	0.1%	0.6%
4	9	0.7%	0.8%	1.4%
5	12	0.9%	1.0%	2.4%
6	11	0.9%	1.0%	3.4%
7	19	1.5%	1.7%	5.0%
8	67	5.3%	5.8%	10.9%
9	140	11.0%	12.2%	23.0%
10	886	69.9%	77.0%	100.0%
Missing	117	9.2%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.5239

Standard Deviation = 1.1866

QUESTION 3 The person at the check-in counter attended to me promptly.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	5	0.4%	0.4%	0.4%
2	0	0.0%	0.0%	0.4%
3	4	0.3%	0.3%	0.7%
4	7	0.6%	0.6%	1.3%
5	13	1.0%	1.0%	2.3%
6	12	0.9%	1.0%	3.3%
7	18	1.4%	1.4%	4.7%
8	78	6.2%	6.2%	10.9%
9	169	13.3%	13.4%	24.3%
10	953	75.2%	75.7%	100.0%
Missing	9	0.7%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 10.2

Standard Deviation = 25.4

QUESTION 4 The person who greeted me was friendly and courteous.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	3	0.2%	0.2%	0.2%
2	3	0.2%	0.2%	0.5%
3	4	0.3%	0.3%	0.8%
4	9	0.7%	0.7%	1.5%
5	10	0.8%	0.8%	2.3%
6	12	0.9%	1.0%	3.3%
7	28	2.2%	2.2%	5.5%
8	82	6.5%	6.5%	12.0%
9	148	11.7%	11.8%	23.7%
10	960	75.7%	76.3%	100.0%
Missing	9	0.7%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.82

Standard Deviation = 11.3

QUESTION 5 The nurse who showed me to the exam room was friendly and courteous.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	5	0.4%	0.4%	0.4%
2	3	0.2%	0.2%	0.6%
3	3	0.2%	0.2%	0.9%
4	2	0.2%	0.2%	1.0%
5	14	1.1%	1.1%	2.1%
6	22	1.7%	1.7%	3.9%
7	28	2.2%	2.2%	6.1%
8	71	5.6%	5.6%	11.8%
9	173	13.6%	13.8%	25.5%
10	937	73.9%	74.5%	100.0%
Missing	10	0.8%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.48

Standard Deviation = 1.22

QUESTION 6 The staff informed me about the details of my surgery and recovery.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	4	0.3%	0.7%	0.7%
2	2	0.2%	0.4%	1.1%
3	1	0.1%	0.2%	1.2%
4	3	0.2%	0.5%	1.8%
5	3	0.2%	0.5%	2.3%
6	8	0.6%	1.4%	3.7%
7	13	1.0%	2.3%	6.0%
8	51	4.0%	9.1%	15.1%
9	77	6.1%	13.7%	28.8%
10	400	31.5%	71.2%	100.0%
Missing	706	55.7%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.39

Standard Deviation = 1.34

QUESTION 7 The person who handled my health insurance was helpful.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	6	0.5%	0.5%	0.5%
2	1	0.1%	0.1%	0.6%
3	1	0.1%	0.1%	0.7%
4	2	0.2%	0.2%	0.9%
5	13	1.0%	1.2%	2.1%
6	12	0.9%	1.1%	3.2%
7	25	2.0%	2.3%	5.5%
8	72	5.7%	6.6%	12.1%
9	152	12.0%	13.9%	26.0%
10	809	63.8%	74.0%	100.0%
Missing	175	13.8%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.482

Standard Deviation = 1.196

QUESTION 8 If I called Professional Urologists with medical questions, the answer was provided.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	5	0.4%	0.7%	0.7%
2	0	0.0%	0.0%	0.7%
3	1	0.1%	0.1%	0.8%
4	6	0.5%	0.8%	1.6%
5	5	0.4%	0.7%	2.3%
6	6	0.5%	0.8%	3.1%
7	14	1.1%	1.9%	4.9%
8	50	3.9%	6.7%	11.6%
9	93	7.3%	12.4%	24.1%
10	568	44.8%	75.9%	100.0%
Missing	520	41.0%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.5

Standard Deviation = 1.23

QUESTION 9 If my phone call needed to be returned by the medical staff, it was done that same day.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	11	0.9%	1.7%	1.7%
2	2	0.2%	0.3%	2.0%
3	4	0.3%	0.6%	2.6%
4	4	0.3%	0.6%	3.2%
5	14	1.1%	2.1%	5.3%
6	9	0.7%	1.4%	6.7%
7	10	0.8%	1.5%	8.2%
8	43	3.4%	6.5%	14.7%
9	86	6.8%	13.1%	27.8%
10	475	37.5%	72.2%	100.0%
Missing	610	48.1%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.28

Standard Deviation = 1.68

QUESTION 10 Overall I was pleased with the service of Professional Urologists.

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1	6	0.5%	0.5%	0.5%
2	2	0.2%	0.2%	0.6%
3	0	0.0%	0.0%	0.6%
4	3	0.2%	0.2%	0.9%
5	8	0.6%	0.6%	1.5%
6	8	0.6%	0.6%	2.2%
7	19	1.5%	1.5%	3.7%
8	71	5.6%	5.7%	9.4%
9	157	12.4%	12.6%	21.9%
10	976	77.0%	78.1%	100.0%
Missing	18	1.4%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 9.59

Standard Deviation = 1.11

QUESTION 11 Would you like information on natural supplements as part of your treatment plan?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
Yes	569	44.9%	49.6%	49.6%
No	578	45.6%	50.4%	100.0%
Missing	121	9.5%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 1.5

Standard Deviation = 0.5

QUESTION 12 Was your healthcare information handled in a confidential manner by Professional Urologists?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
Yes	1193	94.1%	98.1%	98.1%
No	23	1.8%	1.9%	100.0%
Missing	52	4.1%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Mean = 1.02

Standard Deviation = 0.14

QUESTION 13 What is the name of your health care insurance carrier?

			Valid	Cumulative
Insurance Carrier	Frequency	Percent	Percent	Percent
AARP	6	0.50%	0.50%	0.50%
AC Corporation	1	0.10%	0.10%	0.60%
Acordia	1	0.10%	0.10%	0.70%
AETNA	13	1.00%	1.10%	1.80%
AFICA	1	0.10%	0.10%	1.90%
America Republic	2	0.20%	0.20%	2.10%
APWU	1	0.10%	0.10%	2.20%
Assure Care	1	0.10%	0.10%	2.30%
BCBS	169	13.30%	14.80%	17.10%
Bennisight	1	0.10%	0.10%	17.10%
Blue Advantage	2	0.20%	0.20%	0.20%
C N A	1	0.10%	0.10%	0.10%
Cambridge	1	0.10%	0.10%	0.10%
Carilion	1	0.10%	0.10%	0.10%
Central State	1	0.10%	0.10%	0.10%
CIGNA	30	2.40%	2.60%	2.60%
Conseco	1	0.10%	0.10%	0.10%
Continental Life	3	0.20%	0.30%	0.30%
First Health	7	0.60%	0.60%	0.60%
FONTIS	1	0.10%	0.10%	0.10%
GE	3	0.20%	0.30%	0.30%
GEGA	1	0.10%	0.10%	0.10%
GEHA	1	0.10%	0.10%	0.10%
GHI	1	0.10%	0.10%	0.10%
Guardian	3	0.20%	0.30%	0.30%
HCS	4	0.30%	0.30%	0.30%
Health Care	2	0.20%	0.20%	0.20%
Health Care Plan	1	0.10%	0.10%	0.10%
Health Care Saving	1	0.10%	0.10%	0.10%
Healthscope	5	0.40%	0.40%	0.40%
Humana	1	0.10%	0.10%	0.10%
J.F.Malloy & Ass.	1	0.10%	0.10%	0.10%
Lodmis Co.	1	0.10%	0.10%	0.10%
Mail Handlers	9	0.70%	0.80%	0.80%
Mamsi	3	0.20%	0.30%	0.30%
MC Health System	1	0.10%	0.10%	0.10%
Med Cost	54	4.30%	4.70%	4.70%
Medicaid	1	0.10%	0.10%	0.10%
Medicare	479	37.80%	41.90%	41.90%
Mid West National	1	0.10%	0.10%	0.10%
Mutual	1	0.10%	0.10%	0.10%
Mutual of Omaha	1	0.10%	0.10%	0.10%
NALC	1	0.10%	0.10%	0.10%
New England	1	0.10%	0.10%	0.10%
Novatis	1	0.10%	0.10%	0.10%
Part Mgt. Care	1	0.10%	0.10%	0.10%
Partners	100	7.90%	8.70%	8.70%
Penn Western	8	0.60%	0.70%	0.70%
PHCS	1	0.10%	0.10%	0.10%
Physicians	1	0.10%	0.10%	0.10%
Physicians Mutual	1	0.10%	0.10%	0.10%
Piedmont	1	0.10%	0.10%	0.10%
Pioneer Life	2	0.20%	0.20%	0.20%
Principal Life	2	0.20%	0.20%	0.20%
Self Pay	2	0.20%	0.20%	0.20%
Southern Electrical	1	0.10%	0.10%	0.10%
Standard Life	1	0.10%	0.10%	0.10%
State Employees	7	0.60%	0.60%	0.60%
Teamsters	1	0.10%	0.10%	0.10%
Tri-Care	3	0.20%	0.30%	0.30%
Triqou	1	0.10%	0.10%	0.10%
UMWA	1	0.10%	0.10%	0.10%
United	180	14.20%	15.70%	15.70%
Wausau	4	0.30%	0.30%	0.30%
Well Path	3	0.20%	0.30%	0.30%
Missing	125	9.90%	0.00%	0.00%

Total	1268	100.00%	100.00%	100.0%

QUESTION 14 Are you satisfied with your health care insurance carrier?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
Yes	1088	85.8%	90.6%	90.6%
No	113	8.9%	9.4%	100.0%
Missing	67	5.3%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 15 If Professional Urologists provided urology information on the Internet, would you be likely to use it?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
Yes	469	37.0%	39.2%	39.2%
No	728	57.4%	60.8%	100.0%
Missing	71	5.6%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 16 Which of the following best expresses your preference regarding telephone calls to Professional Urologists?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
I prefer speaking to a person	1195	94.2%	96.4%	96.4%
I prefer using the automated phone system to direct my call	45	3.5%	3.6%	100.0%
Missing	28	2.2%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 17 My appointment today with Professional Urologists was

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
my first appointment with Professional Urologists	95	7.5%	9.4%	9.4%
a referral from my family doctor	136	10.7%	13.4%	13.4%
a follow-up visit from a procedure or surgery performed by Professional Urologists	784	61.8%	77.2%	77.2%
Missing	253	20.0%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

The following two questions were asked to determine the total length of time each patient spend in the office:

QUESTION 18 What time was your appointment scheduled for today?

QUESTION 19 What time did you leave the office today?

			Valid	Cumulative
Minutes in office	Frequency	Percent	Percent	Percent
1	1	0.08%	0.09%	0.09%
5	1	0.08%	0.09%	0.18%
7	1	0.08%	0.09%	0.26%
10	5	0.39%	0.44%	0.70%
15	43	3.39%	3.77%	4.47%
17	1	0.08%	0.09%	4.56%
20	43	3.39%	3.77%	8.33%
23	1	0.08%	0.09%	8.42%
25	41	3.23%	3.60%	12.02%
29	1	0.08%	0.09%	12.11%
30	212	16.71%	18.60%	30.70%
33	1	0.08%	0.09%	30.79%
35	54	4.26%	4.74%	35.53%
40	40	3.15%	3.51%	39.04%
45	209	16.47%	18.33%	57.37%
49	1	0.08%	0.09%	57.46%
50	45	3.55%	3.95%	61.40%
53	1	0.08%	0.09%	61.49%
55	15	1.18%	1.32%	62.81%
57	1	0.08%	0.09%	62.89%
58	1	0.08%	0.09%	62.98%
60	187	14.74%	16.40%	79.39%
64	1	0.08%	0.09%	79.47%
65	14	1.10%	1.23%	80.70%
70	15	1.18%	1.32%	82.02%
75	77	6.07%	6.75%	88.77%
80	6	0.47%	0.53%	89.30%
85	2	0.16%	0.18%	89.47%
90	43	3.39%	3.77%	93.25%
95	4	0.32%	0.35%	93.60%
100	6	0.47%	0.53%	94.12%
101	1	0.08%	0.09%	94.21%
105	23	1.81%	2.02%	96.23%
110	4	0.32%	0.35%	96.58%
120	15	1.18%	1.32%	97.89%
125	3	0.24%	0.26%	98.16%
128	1	0.08%	0.09%	98.25%
135	6	0.47%	0.53%	98.77%
140	1	0.08%	0.09%	98.86%
150	9	0.71%	0.79%	99.65%
170	1	0.08%	0.09%	99.74%
180	2	0.16%	0.18%	99.91%
230	1	0.08%	0.09%	100.00%
Missing	129	10.17%	0.00%	100.00%

Total	1269	100%	100%	100%

Average time in office = 28.8 minutes

QUESTION 20 How long did it take for you to get an appointment with Professional Urologists?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1 week or less	684	53.9%	61.3%	61.3%
2-3 weeks	371	29.3%	33.2%	33.2%
4-5 weeks	42	3.3%	3.8%	3.8%
6 weeks or more	19	1.5%	1.7%	1.7%
Missing	152	12.0%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 21 What is an acceptable length of time to wait for an appointment?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
1 week or less	661	52.1%	57.8%	57.8%
2-3 weeks	456	36.0%	39.9%	39.9%
4-5 weeks	17	1.3%	1.5%	1.5%
6 weeks or more	9	0.7%	0.8%	0.8%
Missing	125	9.9%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 22 How long did it take to schedule your surgery?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
I did not need surgery	646	50.9%	63.0%	63.0%
1 week or less	207	16.3%	20.2%	20.2%
2-3 weeks	123	9.7%	12.0%	12.0%
4-5 weeks	30	2.4%	2.9%	2.9%
6 weeks or more	20	1.6%	1.9%	1.9%
Missing	242	19.1%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 23 If you had to wait past your appointment time, how long were you in a waiting area?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
I did not have to wait past my appointment time	660	52.1%	55.3%	55.3%
less than 15 minutes	369	29.1%	30.9%	30.9%
15-30 minutes	140	11.0%	11.7%	11.7%
31-45 minutes	12	0.9%	1.0%	1.0%
46-60 minutes	4	0.3%	0.3%	0.3%
more than 60 minutes	8	0.6%	0.7%	0.7%
Missing	75	5.9%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 24 What is an acceptable period to spend in a waiting area?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
I did not have to wait past my appointment time	581	45.8%	47.0%	47.0%
less than 15 minutes	626	49.4%	50.7%	50.7%
15-30 minutes	28	2.2%	2.3%	2.3%
31-45 minutes	0	0.0%	0.0%	0.0%
46-60 minutes	0	0.0%	0.0%	0.0%
more than 60 minutes	0	0.0%	0.0%	0.0%
Missing	33	2.6%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 25 How long did you wait in the exam room for the physician?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
less than 10 minutes	744	58.7%	60.7%	60.7%
10-15 minutes	366	28.9%	29.9%	29.9%
16-20 minutes	66	5.2%	5.4%	5.4%
21-30 minutes	30	2.4%	2.4%	2.4%
31-40 minutes	12	0.9%	1.0%	1.0%
more than 40 minutes	7	0.6%	0.6%	0.6%
Missing	43	3.4%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 26 What is an acceptable waiting time in the exam room?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
less than 10 minutes	452	35.6%	36.7%	36.7%
10-15 minutes	679	53.5%	55.2%	55.2%
16-20 minutes	77	6.1%	6.3%	6.3%
21-30 minutes	23	1.8%	1.9%	1.9%
31-40 minutes	0	0.0%	0.0%	0.0%
more than 40 minutes	0	0.0%	0.0%	0.0%
Missing	37	2.9%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 27 Circle the name of the doctor you saw today.

			Valid	Cumulative
Doctor	Frequency	Percent	Percent	Percent
Doctor A	127	10.0%	10.1%	10.1%
Doctor B	64	5.0%	5.1%	5.1%
Doctor C	171	13.5%	13.6%	13.6%
Doctor D	61	4.8%	4.9%	4.9%
Doctor E	59	4.7%	4.7%	4.7%
Doctor F	78	6.2%	6.2%	6.2%
Doctor G	114	9.0%	9.1%	9.1%
Doctor H	28	2.2%	2.2%	2.2%
Nurse	19	1.5%	1.5%	1.5%
Doctor I	110	8.7%	8.8%	8.8%
Doctor J	177	14.0%	14.1%	14.1%
Doctor K	64	5.0%	5.1%	5.1%
Doctor L	61	4.8%	4.9%	4.9%
Doctor M	122	9.6%	9.7%	9.7%
Missing	13	1.0%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

QUESTION 23 Were you aware of the fact that the office you visited is part of a 13-doctor, 5-office practice called Professional Urologists?

			Valid	Cumulative
Value	Frequency	Percent	Percent	Percent
Yes	627	49.4%	50.2%	50.2%
No	623	49.1%	49.8%	49.8%
Missing	18	1.4%	0.0%	0.0%

Total	1268	100.0%	100.0%	100.0%

Analysis by Physician

Selected cross tabulations of the results are presented by physician to illustrate any differences among the physicians.

*Question 1: My office appointment was available within a reasonable amount of time for my symptoms*

Physician	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	19	5	3		2						29
	65.52%	17.24%	10.34%		6.90%						100%
Doctor B	54	7			2						63
	85.71%	11.11%			3.17%						100%
Doctor C	115	26	15	3	1	1	1		1	1	164
	70.12%	15.85%	9.15%	1.83%	0.61%	0.61%	0.61%		0.61%	0.61%	100%
Doctor D	31	5	8	1		4	2	3	3		57
	54.39%	8.77%	14.04%	1.75%		7.02%	3.51%	5.26%	5.26%		100%
Doctor E	39	8	7	2		1		1			58
	67.24%	13.79%	12.07%	3.45%		1.72%	0.00%	1.72%			100%
Doctor F	36	10	5	2	1		1			1	56
	64.29%	17.86%	8.93%	3.57%	1.79%		1.79%			1.79%	100%
Doctor G	87	12	4	1		2	1	1		2	110
	79.09%	10.91%	3.64%	0.91%		1.82%	0.91%	0.91%		1.82%	100%
Doctor H	21	3	1	1	1						27
	77.78%	11.11%	3.70%	3.70%	3.70%						100%
Nurse	16	2		1							19
	84.21%	10.53%		5.26%							100%
Doctor I	82	12	8		2	1					105
	78.10%	11.43%	7.62%		1.90%	0.95%					100%
Doctor J	132	20	12	5	3						172
	76.74%	11.63%	6.98%	2.91%	1.74%						100%
Doctor K	48	4	5	1		3					61
	78.69%	6.56%	8.20%	1.64%		4.92%					100%
Doctor L	40	2	5		1	3	3	1	1	1	57
	70.18%	3.51%	8.77%		1.75%	5.26%	5.26%	1.75%	1.75%	1.75%	100%
Doctor M	99	9	6	4	1			1			120
	82.50%	7.50%	5.00%	3.33%	0.83%			0.83%			100%

	*QUESTION 2 My telephone call was handled in a helpful manner*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	106	13	1		1		1				122
	86.89%	10.66%	0.82%		0.82%		0.82%				100%
Doctor B	49	5	2	1	2						59
	83.05%	8.47%	3.39%	1.69%	3.39%						100%
Doctor C	104	31	9	3		1	3	1			152
	68.42%	20.39%	5.92%	1.97%		0.66%	1.97%	0.66%			100%
Doctor D	35	3	8	3		1	1		1		52
	67.31%	5.77%	15.38%	5.77%		1.92%	1.92%		1.92%		100%
Doctor E	35	7	7	1	1	1					52
	67.31%	13.46%	13.46%	1.92%	1.92%	1.92%					100%
Doctor F	35	8	5	2	2	2				1	55
	63.64%	14.55%	9.09%	3.64%	3.64%	3.64%				1.82%	100%
Doctor G	84	11	6	1		1				1	104
	80.77%	10.58%	5.77%	0.96%		0.96%				0.96%	100%
Doctor H	21	2	2								25
	84.00%	8.00%	8.00%								100%
Nurse	12	2	1	1			1				17
	70.59%	11.76%	5.88%	5.88%			5.88%				100%
Doctor I	75	20	6	1							102
	73.53%	19.61%	5.88%	0.98%							100%
Doctor J	129	18	9	2		3	1				162
	79.63%	11.11%	5.56%	1.23%		1.85%	0.62%				100%
Doctor K	45	5	3	2	1	1	1				58
	77.59%	8.62%	5.17%	3.45%	1.72%	1.72%	1.72%				100%
Doctor L	40	5	1	2	2	1	1		1	2	55
	72.73%	9.09%	1.82%	3.64%	3.64%	1.82%	1.82%		1.82%	3.64%	100%
Doctor M	93	10	5		2						110
	84.55%	9.09%	4.55%		1.82%						100%

	*QUESTION 3 The person at the check-in counter attended to me promptly.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	111	14	2								127
	87.40%	11.02%	1.57%								100%
Doctor B	49	7	4	1	1	1		1			64
	76.56%	10.94%	6.25%	1.56%	1.56%	1.56%		1.56%			100%
Doctor C	104	31	9	3		1	3	1			152
	68.42%	20.39%	5.92%	1.97%		0.66%	1.97%	0.66%			100%
Doctor D	42	5	6	1	1	2	1	3			61
	68.85%	8.20%	9.84%	1.64%	1.64%	3.28%	1.64%	4.92%			100%
Doctor E	41	10	5		1	1	1				59
	69.49%	16.95%	8.47%	0.00%	1.69%	1.69%	1.69%				100%
Doctor F	38	7	2	1	1		1			2	52
	73.08%	13.46%	3.85%	1.92%	1.92%		1.92%			3.85%	100%
Doctor G	86	13	6	3		2	1			1	112
	76.79%	11.61%	5.36%	2.68%		1.79%	0.89%			0.89%	100%
Doctor H	23	3	2								28
	82.14%	10.71%	7.14%								100%
Nurse	14	3	1			1					19
	73.68%	15.79%	5.26%			5.26%					100%
Doctor I	82	18	8	2							110
	74.55%	16.36%	7.27%	1.82%							100%
Doctor J	131	28	9	2	1	2				1	174
	75.29%	16.09%	5.17%	1.15%	0.57%	1.15%				0.57%	100%
Doctor K	45	7	7	1	2		2				64
	70.31%	10.94%	10.94%	1.56%	3.13%		3.13%				100%
Doctor L	44	7	4	1	1	1	1			1	60
	73.33%	11.67%	6.67%	1.67%	1.67%	1.67%	1.67%			1.67%	100%
Doctor M	89	16	12	1	1	1					120
	74.17%	13.33%	10.00%	0.83%	0.83%	0.83%					100%
	*QUESTION 4 The person who greeted me was friendly and courteous.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	115	8	3								126
	91.27%	6.35%	2.38%								100%
Doctor B	53	6	2	3							64
	82.81%	9.38%	3.13%	4.69%							100%
Doctor C	121	26	12	7	2	1	1	1			171
	70.76%	15.20%	7.02%	4.09%	1.17%	0.58%	0.58%	0.58%			100%
Doctor D	42	8	6	1		1	1	1	1		61
	68.85%	13.11%	9.84%	1.64%		1.64%	1.64%	1.64%	1.64%		100%
Doctor E	42	10	4	1		1			1		59
	71.19%	16.95%	6.78%	1.69%	0.00%	1.69%			1.69%		100%
Doctor F	41	5	6		1		1			1	55
	74.55%	9.09%	10.91%		1.82%		1.82%			1.82%	100%
Doctor G	89	11	7	2	1	3				1	114
	78.07%	9.65%	6.14%	1.75%	0.88%	2.63%				0.88%	100%
Doctor H	23	3	2								28
	82.14%	10.71%	7.14%								100%
Nurse	17			1			1				19
	89.47%			5.26%			5.26%				100%
Doctor I	80	20	4	3		2			1		110
	72.73%	18.18%	3.64%	2.73%		1.82%			0.91%		100%
Doctor J	124	24	15	2	4	1	1	1		1	173
	71.68%	13.87%	8.67%	1.16%	2.31%	0.58%	0.58%	0.58%		0.58%	100%
Doctor K	49	5	6	1	1	1	1				64
	76.56%	7.81%	9.38%	1.56%	1.56%	1.56%	1.56%				100%
Doctor L	45	7	3	4			1				60
	75.00%	11.67%	5.00%	6.67%			1.67%				100%
Doctor M	85	15	12	3	2		2	1			120
	70.83%	12.50%	10.00%	2.50%	1.67%		1.67%	0.83%			100%
	*QUESTION 5 The nurse who showed me to the exam room was friendly and courteous.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	95	15	11	2		3				1	127
	74.80%	11.81%	8.66%	1.57%		2.36%				0.79%	100%
Doctor B	52	9	1	1	1						64
	81.25%	14.06%	1.56%	1.56%	1.56%						100%
Doctor C	110	31	12	8	5	2		1	1	1	171
	64.33%	18.13%	7.02%	4.68%	2.92%	1.17%		0.58%	0.58%	0.58%	100%
Doctor D	12	4	1		3					1	21
	57.14%	19.05%	4.76%		14.29%					4.76%	100%
Doctor E	42	13	3								58
	72.41%	22.41%	5.17%								100%
Doctor F	41	4	2	1		1		1			50
	82.00%	8.00%	4.00%	2.00%		2.00%		2.00%			100%
Doctor G	100	6	4	2	1					1	114
	87.72%	5.26%	3.51%	1.75%	0.88%					0.88%	100%
Doctor H	26	1	1								28
	92.86%	3.57%	3.57%								100%
Nurse	18		1								19
	94.74%		5.26%								100%
Doctor I	75	19	6	4	3		1		2		110
	68.18%	17.27%	5.45%	3.64%	2.73%		0.91%		1.82%		100%
Doctor J	117	29	13	3	6	3	1	1		1	174
	67.24%	16.67%	7.47%	1.72%	3.45%	1.72%	0.57%	0.57%		0.57%	100%
Doctor K	51	9	2	1	1						64
	79.69%	14.06%	3.13%	1.56%	1.56%						100%
Doctor L	44	9	3	1	1	2					60
	73.33%	15.00%	5.00%	1.67%	1.67%	3.33%					100%
Doctor M	89	14	8	4	3						118
	75.42%	11.86%	6.78%	3.39%	2.54%						100%
	*QUESTION 6 The staff informed me about the details of my surgery and recovery.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	42	9	5	1							57
	73.68%	15.79%	8.77%	1.75%							100%
Doctor B	21	4	1								26
	80.77%	15.38%	3.85%								100%
Doctor C	47	13	7	2	2						71
	66.20%	18.31%	9.86%	2.82%	2.82%						100%
Doctor D	1	1	6	3			1		2		14
	7.14%	7.14%	42.86%	21.43%			7.14%		14.29%		100%
Doctor E	20	3	5								28
	71.43%	10.71%	17.86%								100%
Doctor F	19	5	3							1	28
	67.86%	17.86%	10.71%							3.57%	100%
Doctor G	46	4	1	1		1					53
	86.79%	7.55%	1.89%	1.89%		1.89%					100%
Doctor H	9	2	4								15
	60.00%	13.33%	26.67%								100%
Nurse	6										6
	100.00%										100%
Doctor I	26	11	4		1					1	43
	60.47%	25.58%	9.30%		2.33%					2.33%	100%
Doctor J	48	9	7	3	2	2	1			1	73
	65.75%	12.33%	9.59%	4.11%	2.74%	2.74%	1.37%			1.37%	100%
Doctor K	20	2	2		1						25
	80.00%	8.00%	8.00%		4.00%						100%
Doctor L	20	3	3	1		1	1			1	30
	66.67%	10.00%	10.00%	3.33%		3.33%	3.33%			3.33%	100%
Doctor M	41	9	3	1	2						56
	73.21%	16.07%	5.36%	1.79%	3.57%						100%
	*QUESTION 7 The person who handled my health insurance was helpful.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	106	9	4	1	1						121
	87.60%	7.44%	3.31%	0.83%	0.83%						100%
Doctor B	44	7	2	1							54
	81.48%	12.96%	3.70%	1.85%							100%
Doctor C	95	32	11	4	2	1				1	146
	65.07%	21.92%	7.53%	2.74%	1.37%	0.68%				0.68%	100%
Doctor D	36	8	5	2		1	1		1	1	55
	65.45%	14.55%	9.09%	3.64%		1.82%	1.82%		1.82%	1.82%	100%
Doctor E	32	9	6		1	1	1			1	51
	62.75%	17.65%	11.76%		1.96%	1.96%	1.96%			1.96%	100%
Doctor F	32	9	3	1						1	46
	69.57%	19.57%	6.52%	2.17%						2.17%	100%
Doctor G	81	12	5	1		1				2	102
	79.41%	11.76%	4.90%	0.98%		0.98%				1.96%	100%
Doctor H	18	5	2								25
	72.00%	20.00%	8.00%								100%
Nurse	12	1									13
	92.31%	7.69%									100%
Doctor I	67	21	2	1	2	2					95
	70.53%	22.11%	2.11%	1.05%	2.11%	2.11%					100%
Doctor J	99	20	11	9	1	2					142
	69.72%	14.08%	7.75%	6.34%	0.70%	1.41%					100%
Doctor K	42	4	8	2	1	1					58
	72.41%	6.90%	13.79%	3.45%	1.72%	1.72%					100%
Doctor L	38	4	6	1	3	3		1			56
	67.86%	7.14%	10.71%	1.79%	5.36%	5.36%		1.79%			100%
Doctor M	77	10	7	1	1						96
	80.21%	10.42%	7.29%	1.04%	1.04%						100%
	*QUESTION 8 If I called Professional Urologists with medical questions, the answer was provided.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	85	9	3	2							99
	85.86%	9.09%	3.03%	2.02%							100%
Doctor B	31	3	1			1	1				37
	83.78%	8.11%	2.70%			2.70%	2.70%				100%
Doctor C	63	12	12	2	1						90
	70.00%	13.33%	13.33%	2.22%	1.11%						100%
Doctor D	23	5	2		1					2	33
	69.70%	15.15%	6.06%		3.03%					6.06%	100%
Doctor E	21	3	4	1							29
	72.41%	10.34%	13.79%	3.45%							100%
Doctor F	19	6	1		1	1				1	29
	65.52%	20.69%	3.45%		3.45%	3.45%				3.45%	100%
Doctor G	50	10	3	2							65
	76.92%	15.38%	4.62%	3.08%							100%
Doctor H	15	2	3								20
	75.00%	10.00%	15.00%								100%
Nurse	10			1			2				13
	76.92%			7.69%			15.38%				100%
Doctor I	49	11	4		1	1					66
	74.24%	16.67%	6.06%		1.52%	1.52%					100%
Doctor J	76	13	10								99
	76.77%	13.13%	10.10%								100%
Doctor K	33	5	2	2							42
	78.57%	11.90%	4.76%	4.76%							100%
Doctor L	20	6	1	2		2	3			1	35
	57.14%	17.14%	2.86%	5.71%		5.71%	8.57%			2.86%	100%
Doctor M	58	8	3	1	1			1			72
	80.56%	11.11%	4.17%	1.39%	1.39%			1.39%			100%
	*QUESTION 9 If my phone call needed to be returned by the medical staff, it was done that same day.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	74	6	4	1		1					86
	86.05%	6.98%	4.65%	1.16%		1.16%					100%
Doctor B	24	3	2			1					30
	80.00%	10.00%	6.67%			3.33%					100%
Doctor C	58	14	8	1	2		2	1			86
	67.44%	16.28%	9.30%	1.16%	2.33%		2.33%	1.16%			100%
Doctor D	13	3	3	2	2	1		1		2	27
	48.15%	11.11%	11.11%	7.41%	7.41%	3.70%		3.70%		7.41%	100%
Doctor E	19	4	3	1						1	28
	67.86%	14.29%	10.71%	3.57%						3.57%	100%
Doctor F	15	3	2		1					1	22
	68.18%	13.64%	9.09%		4.55%					4.55%	100%
Doctor G	43	8	3		1	1				1	57
	75.44%	14.04%	5.26%		1.75%	1.75%				1.75%	100%
Doctor H	13	6	1								20
	65.00%	30.00%	5.00%								100%
Nurse	9	1	1						1	2	14
	64.29%	7.14%	7.14%						7.14%	14.29%	100%
Doctor I	40	13	2	1							56
	71.43%	23.21%	3.57%	1.79%							100%
Doctor J	62	9	5	4	1	1			1		83
	74.70%	10.84%	6.02%	4.82%	1.20%	1.20%			1.20%		100%
Doctor K	28	2	3		1					1	35
	80.00%	5.71%	8.57%		2.86%					2.86%	100%
Doctor L	19	8	1			5	1	2		3	39
	48.72%	20.51%	2.56%			12.82%	2.56%	5.13%		7.69%	100%
Doctor M	48	5	4		1	3	1				62
	77.42%	8.06%	6.45%		1.61%	4.84%	1.61%				100%
	*QUESTION 10 Overall I was pleased with the service of Professional Urologists.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	112	10	2	2	1						127
	88.19%	7.87%	1.57%	1.57%	0.79%						100%
Doctor B	54	8		1	1						64
	84.38%	12.50%		1.56%	1.56%						100%
Doctor C	123	33	8	2	2	3					171
	71.93%	19.30%	4.68%	1.17%	1.17%	1.75%					100%
Doctor D	39	6	12			1			1	1	60
	65.00%	10.00%	20.00%			1.67%			1.67%	1.67%	100%
Doctor E	38	11	7		1	1					58
	65.52%	18.97%	12.07%		1.72%	1.72%					100%
Doctor F	41	6	3				1				51
	80.39%	11.76%	5.88%				1.96%				100%
Doctor G	94	14	2	2						2	114
	82.46%	12.28%	1.75%	1.75%						1.75%	100%
Doctor H	21	4	1	1	1						28
	75.00%	14.29%	3.57%	3.57%	3.57%						100%
Nurse	14	1	2	2							19
	73.68%	5.26%	10.53%	10.53%			0.00%				100%
Doctor I	93	11	4	1					1		110
	84.55%	10.00%	3.64%	0.91%					0.91%		100%
Doctor J	124	28	12	3	1		1			1	170
	72.94%	16.47%	7.06%	1.76%	0.59%		0.59%			0.59%	100%
Doctor K	52	6	4			2					64
	81.25%	9.38%	6.25%			3.13%					100%
Doctor L	38	6	6	2		1	1			1	55
	69.09%	10.91%	10.91%	3.64%		1.82%	1.82%			1.82%	100%
Doctor M	96	13	7	2	1						119
	80.67%	10.92%	5.88%	1.68%	0.84%						100%
	*QUESTION 10 Overall I was pleased with the service of Professional Urologists.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Doctor A	112	10	2	2	1						127
	88.19%	7.87%	1.57%	1.57%	0.79%						100%
Doctor B	54	8		1	1						64
	84.38%	12.50%		1.56%	1.56%						100%
Doctor C	123	33	8	2	2	3					171
	71.93%	19.30%	4.68%	1.17%	1.17%	1.75%					100%
Doctor D	39	6	12			1			1	1	60
	65.00%	10.00%	20.00%			1.67%			1.67%	1.67%	100%
Doctor E	38	11	7		1	1					58
	65.52%	18.97%	12.07%		1.72%	1.72%					100%
Doctor F	41	6	3				1				51
	80.39%	11.76%	5.88%				1.96%				100%
Doctor G	94	14	2	2						2	114
	82.46%	12.28%	1.75%	1.75%						1.75%	100%
Doctor H	21	4	1	1	1						28
	75.00%	14.29%	3.57%	3.57%	3.57%						100%
Nurse	14	1	2	2							19
	73.68%	5.26%	10.53%	10.53%			0.00%				100%
Doctor I	93	11	4	1					1		110
	84.55%	10.00%	3.64%	0.91%					0.91%		100%
Doctor J	124	28	12	3	1		1			1	170
	72.94%	16.47%	7.06%	1.76%	0.59%		0.59%			0.59%	100%
Doctor K	52	6	4			2					64
	81.25%	9.38%	6.25%			3.13%					100%
Doctor L	38	6	6	2		1	1			1	55
	69.09%	10.91%	10.91%	3.64%		1.82%	1.82%			1.82%	100%
Doctor M	96	13	7	2	1						119
	80.67%	10.92%	5.88%	1.68%	0.84%						100%

*QUESTION 11 Would you like information on natural supplements as part of your treatment plan?*

*Physician*	Yes	No	Row Total
Doctor A	59	11	70
	84.29%	15.71%	100%
Doctor B	32	31	63
	50.79%	49.21%	100%
Doctor C	76	79	155
	49.03%	50.97%	100%
Doctor D	31	27	58
	53.45%	46.55%	100%
Doctor E	27	25	52
	51.92%	48.08%	100%
Doctor F	34	39	73
	46.58%	53.42%	100%
Doctor G	48	58	106
	45.28%	54.72%	100%
Doctor H	14	13	27
	51.85%	48.15%	100%
Nurse	9	8	17
	52.94%	47.06%	100%
Doctor I	40	58	98
	40.82%	59.18%	100%
Doctor J	77	77	154
	50.00%	50.00%	100%
Doctor K	31	25	56
	55.36%	44.64%	100%
Doctor L	30	26	56
	53.57%	46.43%	100%
Doctor M	33	21	54
	61.11%	38.89%	100%

*QUESTION 12 Was your healthcare information handled in a confidential manner by Professional Urologists?*

*Physician*	Yes	No	Row Total
Doctor A	122	1	123
	99.19%	0.81%	100%
Doctor B	63	0	63
	100.00%	0.00%	100%
Doctor C	158	3	161
	98.14%	1.86%	100%
Doctor D	55	3	58
	94.83%	5.17%	100%
Doctor E	58	1	59
	98.31%	1.69%	100%
Doctor F	71	1	72
	98.61%	1.39%	100%
Doctor G	112	1	113
	99.12%	0.88%	100%
Doctor H	25	1	26
	96.15%	3.85%	100%
Nurse	18	1	19
	94.74%	5.26%	100%
Doctor I	101	2	103
	98.06%	1.94%	100%
Doctor J	164	3	167
	98.20%	1.80%	100%
Doctor K	60	1	61
	98.36%	1.64%	100%
Doctor L	60		60
	100.00%		100%
Doctor M	59	1	60
	98.33%	1.67%	100%

*QUESTION 14 Are you satisfied with your health care insurance carrier?*

*Physician*	Yes	No	Row Total
Doctor A	106	2	108
	98.15%	1.85%	100%
Doctor B	55	4	59
	93.22%	6.78%	100%
Doctor C	15	14	29
	51.72%	48.28%	100%
Doctor D	51	7	58
	87.93%	12.07%	100%
Doctor E	49	8	57
	85.96%	14.04%	100%
Doctor F	70	6	76
	92.11%	7.89%	100%
Doctor G	105	5	110
	95.45%	4.55%	100%
Doctor H	27		27
	100.00%		100%
Nurse	17	2	19
	89.47%	10.53%	100%
Doctor I	98	8	106
	92.45%	7.55%	100%
Doctor J	152	15	167
	91.02%	8.98%	100%
Doctor K	54	9	63
	85.71%	14.29%	100%
Doctor L	49	11	60
	81.67%	18.33%	100%
Doctor M	53	3	56
	94.64%	5.36%	100%

*QUESTION 15 If Professional Urologists provided urology information on the Internet, would you be likely to use it?*

*Physician*	Yes	No	Row Total
Doctor A	34	21	55
	61.82%	38.18%	100%
Doctor B	29	32	61
	47.54%	52.46%	100%
Doctor C	59	105	164
	35.98%	64.02%	100%
Doctor D	30	26	56
	53.57%	46.43%	100%
Doctor E	34	22	56
	60.71%	39.29%	100%
Doctor F	37	38	75
	49.33%	50.67%	100%
Doctor G	40	67	107
	37.38%	62.62%	100%
Doctor H	9	18	27
	33.33%	66.67%	100%
Nurse	8	10	18
	44.44%	55.56%	100%
Doctor I	34	72	106
	32.08%	67.92%	100%
Doctor J	65	103	168
	38.69%	61.31%	100%
Doctor K	23	38	61
	37.70%	62.30%	100%
Doctor L	27	31	58
	46.55%	53.45%	100%
Doctor M	23	36	59
	38.98%	61.02%	100%

*QUESTION 16 Which of the following best expresses your preference regarding telephone calls to Professional Urologists?*

*Physician*	I prefer speaking to a person	I prefer using the automated phone system to direct my call	Row Total
Doctor A	122	0	122
	100.00%	0.00%	100%
Doctor B	57	5	62
	91.94%	8.06%	100%
Doctor C	164	5	169
	97.04%	2.96%	100%
Doctor D	59	2	61
	96.72%	3.28%	100%
Doctor E	56	1	57
	98.25%	1.75%	100%
Doctor F	72	5	77
	93.51%	6.49%	100%
Doctor G	111	2	113
	98.23%	1.77%	100%
Doctor H	28		28
	100.00%		100%
Nurse	19		19
	100.00%		100%
Doctor I	103	5	108
	95.37%	4.63%	100%
Doctor J	168	6	174
	96.55%	3.45%	100%
Doctor K	61	1	62
	98.39%	1.61%	100%
Doctor L	57	3	60
	95.00%	5.00%	100%
Doctor M	58	2	60
	96.67%	3.33%	100%

*QUESTION 17 My appointment today with Professional Urologists was*

*Physician*	my first appointment with Professional Urologists	a referral from my family doctor	a follow-up visit from a procedure or surgery performed by Professional Urologists	Row Total
Doctor A	10	1	68	79
	12.66%	1.27%	86.08%	100%
Doctor B	4	8	47	59
	6.78%	13.56%	79.66%	100%
Doctor C	10	23	111	144
	6.94%	15.97%	77.08%	100%
Doctor D	11	3	32	46
	23.91%	6.52%	69.57%	100%
Doctor E	4	7	33	44
	9.09%	15.91%	75.00%	100%
Doctor F	9	9	42	60
	15.00%	15.00%	70.00%	100%
Doctor G	6	13	76	95
	6.32%	13.68%	80.00%	100%
Doctor H	4	5	14	23
	17.39%	21.74%	60.87%	100%
Nurse	0	1	15	16
	0.00%	6.25%	93.75%	100%
Doctor I	6	13	64	83
	7.23%	15.66%	77.11%	100%
Doctor J	11	21	106	138
	7.97%	15.22%	76.81%	100%
Doctor K	4	11	38	53
	7.55%	20.75%	71.70%	100%
Doctor L	3	4	41	48
	6.25%	8.33%	85.42%	100%
Doctor M	8	5	37	50
	16.00%	10.00%	74.00%	100%

*Total time each patient spent in the office.*

*Physician*	0-0:20	0:21-0:40	0:41-1:00	1:01-1:20	1:21-1:40	1:41-2:00	2:01-2:20	2:21-2:40	2:41-3:00	3:00+	Row Total
Doctor A	3	27	62	10	10	6					118
	2.54%	22.88%	52.54%	8.47%	8.47%	5.08%					100%
Doctor B	6	27	17	7	2			1			60
	10.00%	45.00%	28.33%	11.67%	3.33%			1.67%			100%
Doctor C	23	48	70	18	4	4	1			1	169
	13.61%	28.40%	41.42%	10.65%	2.37%	2.37%	0.59%			0.59%	100%
Doctor D	3	13	20	9	1	5	3	2	1		57
	5.26%	22.81%	35.09%	15.79%	1.75%	8.77%	5.26%	3.51%	1.75%		100%
Doctor E	3	16	28	5	2						54
	5.56%	29.63%	51.85%	9.26%	3.70%						100%
Doctor F	1	28	25	7	5	3	2		1		72
	1.39%	38.89%	34.72%	9.72%	6.94%	4.17%	2.78%		1.39%		100%
Doctor G	94	38	44	5	4	6					191
	49.21%	19.90%	23.04%	2.62%	2.09%	3.14%					100%
Doctor H	2	9	7	5		2					25
	8.00%	36.00%	28.00%	20.00%		8.00%					100%
Nurse	5	6	1	1							13
	38.46%	46.15%	7.69%	7.69%							100%
Doctor I	25	24	39	11	3	3	2	2			109
	22.94%	22.02%	35.78%	10.09%	2.75%	2.75%	1.83%	1.83%			100%
Doctor J	3	56	65	13	7	8	2	2			156
	1.92%	35.90%	41.67%	8.33%	4.49%	5.13%	1.28%	1.28%			100%
Doctor K	10	30	18	1							59
	16.95%	50.85%	30.51%	1.69%							100%
Doctor L	5	13	23	9	3	3			1		57
	8.77%	22.81%	40.35%	15.79%	5.26%	5.26%			1.75%		100%
Doctor M	11	12	42	10	8	3	1	2			89
	12.36%	13.48%	47.19%	11.24%	8.99%	3.37%	1.12%	2.25%			100%

*QUESTION 20 How long did it take for you to get an appointment with Professional Urologists?*

*Physician*	1 week or less	2-3 weeks	4-5 weeks	6 weeks or more	Row Total
Doctor A	92	1	1		94
	97.87%	1.06%	1.06%		100%
Doctor B	39	18	3		60
	65.00%	30.00%	5.00%		100%
Doctor C	76	59	7	3	145
	52.41%	40.69%	4.83%	2.07%	100%
Doctor D		14	25	11	50
		28.00%	50.00%	22.00%	100%
Doctor E	28	27	2		57
	49.12%	47.37%	3.51%		100%
Doctor F	40	26	1		67
	59.70%	38.81%	1.49%		100%
Doctor G	58	33	3	2	96
	60.42%	34.38%	3.13%	2.08%	100%
Doctor H	17	8		2	27
	62.96%	29.63%		7.41%	100%
Nurse	8	5	3	1	17
	47.06%	29.41%	17.65%	5.88%	100%
Doctor I	65	29		1	95
	68.42%	30.53%		1.05%	100%
Doctor J	109	45	1	1	156
	69.87%	28.85%	0.64%	0.64%	100%
Doctor K	37	22	2		61
	60.66%	36.07%	3.28%		100%
Doctor L	20	24	5	5	54
	37.04%	44.44%	9.26%	9.26%	100%
Doctor M	43	15			58
	74.14%	25.86%			100%

*QUESTION 22 How long did it take to schedule your surgery?*

*Physician*	I did not need surgery	1 week or less	2-3 weeks	4-5 weeks	6 weeks or more	Row Total
Doctor A	76	6	5	1		88
	86.36%	6.82%	5.68%	1.14%		100%
Doctor B	30	10	8	1	2	51
	58.82%	19.61%	15.69%	1.96%	3.92%	100%
Doctor C	86	21	20	3	8	138
	62.32%	15.22%	14.49%	2.17%	5.80%	100%
Doctor D	23	13	8	3		47
	48.94%	27.66%	17.02%	6.38%		100%
Doctor E	26	10	7	1	2	46
	56.52%	21.74%	15.22%	2.17%	4.35%	100%
Doctor F	45	11	7	1	2	66
	68.18%	16.67%	10.61%	1.52%	3.03%	100%
Doctor G	61	19	5	3		88
	69.32%	21.59%	5.68%	3.41%		100%
Doctor H	15	6				21
	71.43%	28.57%				100%
Nurse	11	1	2	1	1	16
	68.75%	6.25%	12.50%	6.25%	6.25%	100%
Doctor I	57	20	8	2	3	90
	63.33%	22.22%	8.89%	2.22%	3.33%	100%
Doctor J	92	24	18	6	1	141
	65.25%	17.02%	12.77%	4.26%	0.71%	100%
Doctor K	33	12	4	2		51
	64.71%	23.53%	7.84%	3.92%		100%
Doctor L	26	13	12	3		54
	48.15%	24.07%	22.22%	5.56%		100%
Doctor M	32	10	8	1		51
	62.75%	19.61%	15.69%	1.96%		100%

*QUESTION 23 If you had to wait past your appointment time, how long were you in a waiting area?*
*Physician*	I did not have to wait past my appointment time	less than 15 minutes	15-30 minutes	31-45 minutes	46-60 minutes	more than 60 minutes	Row Total
Doctor A	54	10	13	3	2	2	84
	64.29%	11.90%	15.48%	3.57%	2.38%	2.38%	100%
Doctor B	42	19	2				63
	66.67%	30.16%	3.17%				100%
Doctor C	83	49	25		1		158
	52.53%	31.01%	15.82%		0.63%		100%
Doctor D	25	20	13		1	1	60
	41.67%	33.33%	21.67%		1.67%	1.67%	100%
Doctor E	39	14	4				57
	68.42%	24.56%	7.02%				100%
Doctor F	48	17	8	1			74
	64.86%	22.97%	10.81%	1.35%			100%
Doctor G	69	26	8			1	104
	66.35%	25.00%	7.69%			0.96%	100%
Doctor H	10	9	6			1	26
	38.46%	34.62%	23.08%			3.85%	100%
Nurse	6	10		1			17
	35.29%	58.82%		5.88%			100%
Doctor I	53	39	13				105
	50.48%	37.14%	12.38%				100%
Doctor J	85	59	18	4			166
	51.20%	35.54%	10.84%	2.41%			100%
Doctor K	49	8	3				60
	81.67%	13.33%	5.00%				100%
Doctor L	26	17	11	3		3	60
	43.33%	28.33%	18.33%	5.00%		5.00%	100%
Doctor M	34	17	7				58
	58.62%	29.31%	12.07%				100%
*QUESTION 25 How long did you wait in the exam room for the physician?*
*Physician*	less than 10 minutes	10-15 minutes	16-20 minutes	21-30 minutes	31-40 minutes	more than 40 minutes	Row Total
Doctor A	67	12	7	2		1	89
	75.28%	13.48%	7.87%	2.25%		1.12%	100%
Doctor B	50	13					63
	79.37%	20.63%					100%
Doctor C	92	49	13	10	2		166
	55.42%	29.52%	7.83%	6.02%	1.20%		100%
Doctor D	30	17	7		2	2	58
	51.72%	29.31%	12.07%		3.45%	3.45%	100%
Doctor E	38	13	2	1	2		56
	67.86%	23.21%	3.57%	1.79%	3.57%		100%
Doctor F	54	16	4			1	75
	72.00%	21.33%	5.33%			1.33%	100%
Doctor G	74	32	4	1	1		112
	66.07%	28.57%	3.57%	0.89%	0.89%		100%
Doctor H	18	7	2	1			28
	64.29%	25.00%	7.14%	3.57%			100%
Nurse	5	6	2	1			14
	35.71%	42.86%	14.29%	7.14%			100%
Doctor I	58	40	6	1		1	106
	54.72%	37.74%	5.66%	0.94%		0.94%	100%
Doctor J	99	61	7	2	3	1	173
	57.23%	35.26%	4.05%	1.16%	1.73%	0.58%	100%
Doctor K	59	3					62
	95.16%	4.84%					100%
Doctor L	25	19	7	9		1	61
	40.98%	31.15%	11.48%	14.75%		1.64%	100%
Doctor M	37	21	1		2		61
	60.66%	34.43%	1.64%		3.28%		100%

*QUESTION 23 Were you aware of the fact that the office you visited is part of a 13-doctor, 5-office practice called Professional Urologists?*

*Physician*	*Yes*	No	*Row Total*
Doctor A	63	11	74
	85.14%	14.86%	100%
Doctor B	33	31	64
	51.56%	48.44%	100%
Doctor C	75	96	171
	43.86%	56.14%	100%
Doctor D	26	34	60
	43.33%	56.67%	100%
Doctor E	27	31	58
	46.55%	53.45%	100%
Doctor F	46	32	78
	58.97%	41.03%	100%
Doctor G	61	50	111
	54.95%	45.05%	100%
Doctor H	5	23	28
	17.86%	82.14%	100%
Nurse	11	8	19
	57.89%	42.11%	100%
Doctor I	61	47	108
	56.48%	43.52%	100%
Doctor J	83	94	177
	46.89%	53.11%	100%
Doctor K	45	19	64
	70.31%	29.69%	100%
Doctor L	29	32	61
	47.54%	52.46%	100%
Doctor M	32	29	61
	52.46%	47.54%	100%

Analysis by Office

Selected cross tabulations of the results are presented by office to illustrate any differences among the offices.

Office #1: Doctor L, Doctor D, Doctor E

Office #2: Doctor J, Doctor C, Doctor I, Doctor M

Office #3: Doctor H

Office #4: Doctor A

Office #5: Doctor G, Doctor F, Doctor B, Doctor K

*Question 1: My office appointment was available within a reasonable amount of time for my symptoms*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	110	15	20	3	1	8	5	5	4	1	172
	63.95%	8.72%	11.63%	1.74%	0.58%	4.65%	2.91%	2.91%	2.33%	0.58%	100%
Office 2	428	67	41	12	7	2	1	1	1	1	561
	76.29%	11.94%	7.31%	2.14%	1.25%	0.36%	0.18%	0.18%	0.18%	0.18%	100%
Office 3	21	3	1	1	1						27
	77.78%	11.11%	3.70%	3.70%	3.70%						100%
Office 4	19	5	3		2						29
	65.52%	17.24%	10.34%		6.90%						100%
Office 5	225	33	14	4	3	5	2	1		3	290
	77.59%	11.38%	4.83%	1.38%	1.03%	1.72%	0.69%	0.34%		1.03%	100%

	*QUESTION 2 My telephone call was handled in a helpful manner*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	110	15	16	6	3	3	2		2	2	159
	69.18%	9.43%	10.06%	3.77%	1.89%	1.89%	1.26%		1.26%	1.26%	100%
Office 2	401	79	29	6	2	4	4	1			526
	76.24%	15.02%	5.51%	1.14%	0.38%	0.76%	0.76%	0.19%			100%
Office 3	21	2	2								25
	84.00%	8.00%	8.00%								100%
Office 4	106	13	1		1		1				122
	86.89%	10.66%	0.82%		0.82%		0.82%				100%
Office 5	213	29	16	6	5	4	1			2	276
	77.17%	10.51%	5.80%	2.17%	1.81%	1.45%	0.36%			0.72%	100%

	*QUESTION 3 The person at the check-in counter attended to me promptly.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	127	22	15	2	3	4	3	3		1	180
	70.56%	12.22%	8.33%	1.11%	1.67%	2.22%	1.67%	1.67%		0.56%	100%
Office 2	406	93	38	8	2	4	3	1		1	556
	73.02%	16.73%	6.83%	1.44%	0.36%	0.72%	0.54%	0.18%		0.18%	100%
Office 3	23	3	2								28
	82.14%	10.71%	7.14%								100%
Office 4	111	14	2								127
	87.40%	11.02%	1.57%								100%
Office 5	218	34	19	6	4	3	4	1		3	292
	74.66%	11.64%	6.51%	2.05%	1.37%	1.03%	1.37%	0.34%		1.03%	100%

	*QUESTION 4 The person who greeted me was friendly and courteous.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	129	25	13	6		2	2	1	2		180
	71.67%	13.89%	7.22%	3.33%		1.11%	1.11%	0.56%	1.11%		100%
Office 2	410	85	43	15	8	4	4	3	1	1	574
	71.43%	14.81%	7.49%	2.61%	1.39%	0.70%	0.70%	0.52%	0.17%	0.17%	100%
Office 3	23	3	2								28
	82.14%	10.71%	7.14%								100%
Office 4	115	8	3								126
	91.27%	6.35%	2.38%								100%
Office 5	232	27	21	6	3	4	2			2	297
	78.11%	9.09%	7.07%	2.02%	1.01%	1.35%	0.67%			0.67%	100%

	*QUESTION 5 The nurse who showed me to the exam room was friendly and courteous.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	98	26	7	1	4	2				1	139
	70.50%	18.71%	5.04%	0.72%	2.88%	1.44%				0.72%	100%
Office 2	391	93	39	19	17	5	2	2	3	2	573
	68.24%	16.23%	6.81%	3.32%	2.97%	0.87%	0.35%	0.35%	0.52%	0.35%	100%
Office 3	26	1	1								28
	92.86%	3.57%	3.57%								100%
Office 4	95	15	11	2		3				1	127
	74.80%	11.81%	8.66%	1.57%		2.36%				0.79%	100%
Office 5	244	28	9	5	3	1		1		1	292
	83.56%	9.59%	3.08%	1.71%	1.03%	0.34%		0.34%		0.34%	100%

	*QUESTION 6 The staff informed me about the details of my surgery and recovery.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	41	7	14	4		1	2		2	1	72
	56.94%	9.72%	19.44%	5.56%		1.39%	2.78%		2.78%	1.39%	100%
Office 2	162	42	21	6	7	2	1			2	243
	66.67%	17.28%	8.64%	2.47%	2.88%	0.82%	0.41%			0.82%	100%
Office 3	9	2	4								15
	60.00%	13.33%	26.67%								100%
Office 4	42	9	5	1							57
	73.68%	15.79%	8.77%	1.75%							100%
Office 5	106	15	7	1	1	1				1	132
	80.30%	11.36%	5.30%	0.76%	0.76%	0.76%				0.76%	100%

	*QUESTION 7 The person who handled my health insurance was helpful.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	106	21	17	3	4	5	2	1	1	2	162
	65.43%	12.96%	10.49%	1.85%	2.47%	3.09%	1.23%	0.62%	0.62%	1.23%	100%
Office 2	338	83	31	15	6	5				1	479
	70.56%	17.33%	6.47%	3.13%	1.25%	1.04%				0.21%	100%
Office 3	18	5	2								25
	72.00%	20.00%	8.00%								100%
Office 4	106	9	4	1	1						121
	87.60%	7.44%	3.31%	0.83%	0.83%						100%
Office 5	199	32	18	5	1	2				3	260
	76.54%	12.31%	6.92%	1.92%	0.38%	0.77%				1.15%	100%

	*QUESTION 8 If I called Professional Urologists with medical questions, the answer was provided.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	64	14	7	3	1	2	3			3	97
	65.98%	14.43%	7.22%	3.09%	1.03%	2.06%	3.09%			3.09%	100%
Office 2	246	44	29	3	3	1		1			327
	75.23%	13.46%	8.87%	0.92%	0.92%	0.31%		0.31%			100%
Office 3	15	2	3								20
	75.00%	10.00%	15.00%								100%
Office 4	85	9	3	2							99
	85.86%	9.09%	3.03%	2.02%							100%
Office 5	133	24	7	4	1	2	1			1	173
	76.88%	13.87%	4.05%	2.31%	0.58%	1.16%	0.58%			0.58%	100%

	*QUESTION 9 If my phone call needed to be returned by the medical staff, it was done that same day.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	51	15	7	3	2	6	1	3		6	94
	54.26%	15.96%	7.45%	3.19%	2.13%	6.38%	1.06%	3.19%		6.38%	100%
Office 2	208	41	19	6	4	4	3	1	1		287
	72.47%	14.29%	6.62%	2.09%	1.39%	1.39%	1.05%	0.35%	0.35%		100%
Office 3	13	6	1								20
	65.00%	30.00%	5.00%								100%
Office 4	74	6	4	1		1					86
	86.05%	6.98%	4.65%	1.16%		1.16%					100%
Office 5	110	16	10		3	2				3	144
	76.39%	11.11%	6.94%		2.08%	1.39%				2.08%	100%

	*QUESTION 10 Overall I was pleased with the service of Professional Urologists.*

*Physician*	10	9	8	7	6	5	4	3	2	1	Row Total
Office 1	115	23	25	2	1	3	1		1	2	173
	66.47%	13.29%	14.45%	1.16%	0.58%	1.73%	0.58%		0.58%	1.16%	100%
Office 2	436	85	31	8	4	3	1		1	1	570
	76.49%	14.91%	5.44%	1.40%	0.70%	0.53%	0.18%		0.18%	0.18%	100%
Office 3	21	4	1	1	1						28
	75.00%	14.29%	3.57%	3.57%	3.57%						100%
Office 4	112	10	2	2	1						127
	88.19%	7.87%	1.57%								98%
Office 5	241	34	9	3	1	2	1			2	293
	82.25%	11.60%	3.07%	1.02%	0.34%	0.68%	0.34%			0.68%	100%

*QUESTION 11 Would you like information on natural supplements as part of your treatment plan?*

*Physician*	Yes	No	Row Total
Office 1	59	11	70
	84.29%	15.71%	100%
Office 2	32	31	63
	50.79%	49.21%	100%
Office 3	76	79	155
	49.03%	50.97%	100%
Office 4	31	27	58
	53.45%	46.55%	100%
Office 5	27	25	52
	51.92%	48.08%	100%

*QUESTION 12 Was your healthcare information handled in a confidential manner by Professional Urologists?*

*Physician*	Yes	No	Row Total
Office 1	173	4	177
	97.74%	2.26%	100%
Office 2	482	9	491
	98.17%	1.83%	100%
Office 3	25	1	26
	96.15%	3.85%	100%
Office 4	122	1	123
	99.19%	0.81%	100%
Office 5	306	3	309
	99.03%	0.97%	100%

*QUESTION 14 Are you satisfied with your health care insurance carrier?*

*Physician*	Yes	No	Row Total
Office 1	149	26	175
	85.14%	14.86%	100%
Office 2	318	40	358
	88.83%	11.17%	100%
Office 3	27	0	27
	100.00%	0.00%	100%
Office 4	106	2	108
	98.15%	1.85%	100%
Office 5	284	24	308
	92.21%	7.79%	100%

*QUESTION 15 If Professional Urologists provided urology information on the Internet, would you be likely to use it?*

*Physician*	Yes	No	Row Total
Office 1	91	79	170
	53.53%	46.47%	100%
Office 2	181	316	497
	36.42%	63.58%	100%
Office 3	9	18	27
	33.33%	66.67%	100%
Office 4	34	21	55
	61.82%	38.18%	100%
Office 5	129	175	304
	42.43%	57.57%	100%

*QUESTION 16 Which of the following best expresses your preference regarding telephone calls to Professional Urologists?*

*Physician*	I prefer speaking to a person	I prefer using the automated phone system to direct my call	Row Total
Office 1	172	6	178
	96.63%	3.37%	100%
Office 2	493	18	511
	96.48%	3.52%	100%
Office 3	28	0	28
	100.00%	0.00%	100%
Office 4	122	0	122
	100.00%	0.00%	100%
Office 5	301	13	314
	95.86%	4.14%	100%

*QUESTION 17 My appointment today with Professional Urologists was*

*Physician*	my first appointment with Professional Urologists	a referral from my family doctor	a follow-up visit from a procedure or surgery performed by Professional Urologists	Row Total
Office 1	18	14	106	138
	13.04%	10.14%	76.81%	100%
Office 2	35	62	318	415
	8.43%	14.94%	76.63%	100%
Office 3	4	5	14	23
	17.39%	21.74%	60.87%	100%
Office 4	10	1	68	79
	12.66%	1.27%	86.08%	100%
Office 5	23	41	203	267
	8.61%	15.36%	76.03%	100%

*Total time each patient spend in the office.*

*Physician*	0-0:20	0:21-0:40	0:41-1:00	1:01-1:20	1:21-1:40	1:41-2:00	2:01-2:20	2:21-2:40	2:41-3:00	3:00+	Row Total
Office 1	11	42	71	23	6	8	3	2	2		168
	6.55%	25.00%	42.26%	13.69%	3.57%	4.76%	1.79%	1.19%	1.19%		100%
Office 2	62	140	216	52	22	18	6	6		1	523
	11.85%	26.77%	41.30%	9.94%	4.21%	3.44%	1.15%	1.15%		0.19%	100%
Office 3	2	9	7	5	0	2					25
	8.00%	36.00%	28.00%	20.00%	0.00%	8.00%					100%
Office 4	3	27	62	10	10	6					118
	2.54%	22.88%	52.54%	8.47%	8.47%	5.08%					100%
Office 5	111	123	104	20	11	9	2	1	1		382
	29.06%	32.20%	27.23%	5.24%	2.88%	2.36%	0.52%	0.26%	0.26%		100%

*QUESTION 20 How long did it take for you to get an appointment with Professional Urologists?*

*Physician*	1 week or less	2-3 weeks	4-5 weeks	6 weeks or more	Row Total
Office 1	48	65	32	16	161
	29.81%	40.37%	19.88%	9.94%	100%
Office 2	293	148	8	5	454
	64.54%	32.60%	1.76%	1.10%	100%
Office 3	17	8		2	27
	62.96%	29.63%		7.41%	100%
Office 4	92	1	1		94
	97.87%	1.06%	1.06%		100%
Office 5	174	99	9	2	284
	61.27%	34.86%	3.17%	0.70%	100%

*QUESTION 22 How long did it take to schedule your surgery?*

*Physician*	I did not need surgery	1 week or less	2-3 weeks	4-5 weeks	6 weeks or more	Row Total
Office 1	75	36	27	7	2	147
	51.02%	24.49%	18.37%	4.76%	1.36%	100%
Office 2	267	75	54	12	12	420
	63.57%	17.86%	12.86%	2.86%	2.86%	100%
Office 3	15	6				21
	71.43%	28.57%				100%
Office 4	76	6	5	1		88
	86.36%	6.82%	5.68%	1.14%		100%
Office 5	169	52	24	7	4	256
	66.02%	20.31%	9.38%	2.73%	1.56%	100%

*QUESTION 23 If you had to wait past your appointment time, how long were you in a waiting area?*

*Physician*	I did not have to wait past my appointment time	less than 15 minutes	15-30 minutes	31-45 minutes	46-60 minutes	more than 60 minutes	Row Total
Office 1	90	51	28	3	1	4	177
	50.85%	28.81%	15.82%	1.69%	0.56%	2.26%	100%
Office 2	255	164	63	4	1		487
	52.36%	33.68%	12.94%	0.82%	0.21%		100%
Office 3	10	9	6			1	26
	38.46%	34.62%	23.08%			3.85%	100%
Office 4	54	10	13	3	2	2	84
	64.29%	11.90%	15.48%	3.57%	2.38%	2.38%	100%
Office 5	208	70	21	1		1	301
	69.10%	23.26%	6.98%	0.33%		0.33%	100%

*QUESTION 25 How long did you wait in the exam room for the physician?*

*Physician*	less than 10 minutes	10-15 minutes	16-20 minutes	21-30 minutes	31-40 minutes	more than 40 minutes	Row Total
Office 1	93	49	16	10	4	3	175
	53.14%	28.00%	9.14%	5.71%	2.29%	1.71%	100%
Office 2	286	171	27	13	7	2	506
	56.52%	33.79%	5.34%	2.57%	1.38%	0.40%	100%
Office 3	18	7	2	1			28
	64.29%	25.00%	7.14%	3.57%			100%
Office 4	67	12	7	2		1	89
	75.28%	13.48%	7.87%	2.25%		1.12%	100%
Office 5	237	64	8	1	1	1	312
	75.96%	20.51%	2.56%	0.32%	0.32%	0.32%	100%

*QUESTION 23 Were you aware of the fact that the office you visited is part of a 13-doctor, 5-office practice called Professional Urologists?*

*Physician*	*Yes*	No	*Row Total*
Office 1	82	97	179
	45.81%	54.19%	100%
Office 2	251	266	517
	48.55%	51.45%	100%
Office 3	5	23	28
	17.86%	82.14%	100%
Office 4	63	11	74
	85.14%	14.86%	100%
Office 5	185	132	317
	58.36%	41.64%	100%