Logical Data Flow DiagramCustomers & ClientsStart1 client callshelp desk forassistance 2client requestassistance using Web PgApp and orderprocessingD1Client RecordHelp Desk Staff3Help deskStaff corrects problem orthe client istransfered toService Tech orConsultantService TechnicianConsultantD2Client RecordD3Client Record4Service Tech is dispatchedto Client workSite to addressissue with hardwareD4Client Record5Consultant is dispatchedto Client workSite to addressrequest for services or productsD5Client RecordEndPhone request for serviceService requestService requestCustomer dataOrder dataSolutions UpdateClient dataOrder dataService requestService request and order dataSolution updateSolution UpdateSolution UpdateSolution UpdateProduct dataSale & service dataConfiguration dataConfiguration dataService requestWork CompletedWork completedCustomer dataCustomer dataCustomer dataOrder data
Logical Data Flow Diagram
Customers &
Clients
Start
1
client calls
help desk for
assistance
2
client request
assistance
using Web Pg
App and order
processing
D1
Client Record
Help Desk
Staff
3
Help desk
Staff corrects
problem or
the client is
transfered to
Service Tech or
Consultant
Service Technician
Consultant
D2
Client Record
D3
Client Record
4
Service Tech
is dispatched
to Client work
Site to address
issue with
hardware
D4
Client Record
5
Consultant
is dispatched
to Client work
Site to address
request for
services or
products
D5
Client Record
End
Phone request for service
Service request
Service request
Customer data
Order data
Solutions Update
Client data
Order data
Service request
Service request and order data
Solution update
Solution Update
Solution Update
Solution Update
Product data
Sale & service data
Configuration data
Configuration data
Service request
Work Completed
Work completed
Customer data
Customer data
Customer data
Order data
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