kim woods
dylanhelp
20150524222029file_3.docxCCNA Voice
ABC High School is a private college that delivers education to students from years’ 8 to 12. The campus sits on approximately 5 hectares of manicured grounds, 6 kilometres from the CBD of Adelaide. It consists of a large two-story building containing the majority of the classrooms (22) and administration offices, a dedicated music and arts suite with two classrooms, a resource centre, and an indoor gymnasium containing two full sized basketball courts. There is also a large outdoor oval, tennis courts and practice cricket nets.
The school has a modern approach to education and focuses on the use of technology in the classroom. All students have their own iPads and are used daily in a variety of subjects including science and maths. These are connected to the schools’ wireless network which has recently been upgraded to cover the majority of the campus and support the device density in each classroom. In addition there are 2 purpose built computer rooms located in the resource centre containing 30 modern PCs each, and 4 trolleys of 40 wireless laptops which can be borrowed on an adhoc basis for classroom use. The students also have access to 6 printers and photocopies located throughout the campus.
The campus network has just undergone a major refresh which includes a replacement of all existing networking hardware, excluding wireless. The new network delivers 10Gb interconnects and 1Gb to all end devices though a combination of both OM1 and OM3 fibre for vertical cabling and CAT5e and CAT6 for horizontal cabling. The schools’ WAN has also just been upgraded from a 20Mbps to 100Mbps to support the increased traffic due to the iPad usage. Both the logical and physical diagrams have been included in this case study for your reference and should be accurate and reflect the recent changes.
The school currently has a 10 year old PBX connection which is becoming ever difficult to upgrade and maintain. It currently consists of the following components:
- 1 x Ericsson 50 PBX
- 1 x Reception handset that provides the ability for call forwarding, call holding, directory lookup and night mode.
- 30 x basic desktop phones with caller ID
- 6 x wireless antennas with school building and courtyard coverage for 4 cordless phones
- 10 x external lines bound to 1 incoming number (Reception)
- 10 x external line bound to 1 incoming number (Management x 5, IT administrator, Finance, Canteen, Gym, Resource Centre)
- Incoming calls are supplied via an E1 connection from a telco.
As the school wishes to install handsets in each classroom, the current PBX does not have the handset capacity. This combined with the age of the current PBX, it has approved the finance and installation of a VoIP solution to be rolled out throughout the school.
The Voice over IP Project must meet the following requirements:
1. The reception desk must have a physical phone capable of handling several incoming calls, place calls on hold, internal transfer and at least 20 speed dials.
2. Maintain all existing desk phone (30) capabilities.
3. Maintain the cordless phone functionality throughout the school and courtyard; supply of 4 compatible cordless phones
4. Maintain the existing single FAX line.
5. Maintain existing phone number structure – 2XXXX.
6. All classrooms (22) to have a physical phone capable of internal calls and emergency.
7. Boardroom style phone to support a table of 10 people.
8. Install softphones on a variety of devices including android and Windows PCs.
9. All phones to have the option of speaker phone.
10. Provide the user of the phone with a directory of all internal phone numbers.
11. Message bank for all phones and the ability for the messages to be emailed to inboxes.
12. CallerID on all handsets
13. Messages on hold when a call is put onhold; this message must be able to be updated by staff at the school
14. External direct dial in for reception (x10)
15. External direct dial in for management (x5), IT, Finance, Reception, Canteen, Gym, Resource Centre (10 lines)
16. Although not required at this stage, have the ability to be configured for SIP connection to an external SIP provider.
17. Must not interfere with the schools’ monitored alarm system.
18. Must not interfere with the schools’ emergency lift phone.
An example of the number of calls made daily to and from ABC High School
Total Outgoing Calls Local 85 Mobile 320 National 45 International 2
Total Incoming Calls 810
Deliverables
A response to this RPF in the form of a business proposal
You are to respond to the request for proposal in the form of a business proposal. In this business proposal you are to “sell” your solution for the schools’ communication needs. You are trying to convince the schools’ management to award your team the contract and thus get their business. Things I would suggest you consider are pricing, company information (make it up), project planning, warranty, maintenance and support, justification for the change in communication technology, etc. I am sure there are other things you can include, this is just a start for you. This needs to be a very concise document which gets to the point. The management of the school do not have time to read hundreds of pages, please keep this to at most 10 pages.
Vision
The vision for ABC High School is one in which all students are empowered and achieve success. As an outstanding educational setting, we will exemplify excellence and high expectations in all aspects of our learning community. We will ensure that the diverse needs, achievements and strengths of every individual are recognised, nurtured and celebrated. We foster a supportive environment, building on the strengths within our unique community. Our key focus will be the development of independent, reflective, responsible and inquiring young people. Our students will be multi-skilled; ICT enabled and will embody a genuine passion for lifelong learning.
Values
Curiosity – instilling a love of learning and a sense of wonder within all members of the learning community Respect – developing an understanding that all individuals are unique and can make valuable contributions to the community Compassion and Empathy – fostering respectful and supportive partnerships between students, parents, teachers and the wider community on their learning journey Excellence – empowering all students to achieve and celebrate their personal best within a culture of high expectations Perseverance – building a sense of determination and optimism when faced with challenges in learning and life Inclusiveness – promoting a sense of belonging through collaboration and mutual respect based on the principles of integrity, honesty and trust
Purpose
In a technologically advanced and increasingly complex global community, ABC High School will provide all students with the skills, knowledge and wisdom to be successful learners, confident individuals and informed citizens. The provision of an innovative, inclusive and inspiring curriculum will enable ABC High School to inclusively support the great diversity of individual needs. Learning will be meaningful, ICT rich and integrated across all aspects of our students’ lives.
Community
We are a learning community that embodies a genuine sense of tolerance and the celebration of diversity. ABC High School is a richly multicultural educational setting which promotes collaboration, acceptance, respect and individuality. We are fundamentally linked to the local, wider and global community and actively prepare our students to contribute to each as informed, empowered and empathetic citizens.
Students
Our students are the core of ABC High School. They are recognised for their individual, active and authentic student voice and are encouraged to become involved in all aspects of the school community. Our students value and demonstrate respect for one another and the learning environment; acceptance and tolerance of diversity; the safety and well-being of all school members; and the opportunity for all to learn.
Staff
Our staff is committed to the provision and continual development of an outstanding teaching and learning culture at ABC High School. Our staff values the importance of nurturing and respectful relationships with students, within teaching teams and throughout the learning community. They are highly professional in all aspects of their role; are passionate about providing students with a meaningful and inspiring education; and willingly embrace a culture of high expectations, achievement and lifelong learning.
Environment
Our school combines physical, pedagogical and emotional elements to provide an inspiring, fun and stimulating learning environment. Students feel encouraged to take risks with their learning and to inquire deeply through an environment which is supportive, nurturing and safe. The state-of–the art, beautiful and sustainable design of the Houses at ABC High School enables rich and meaningful learning experiences.
Organisation
We organise our school based on the knowledge of how students learn, through the development of a collaborative learning community incorporating the use of ICT to engage and empower students. Students are supported in their individualized learning pathway through the nurturing and inclusive House system and through a curriculum which allows for an integrated learning approach.
For the first deliverable, you need to research what technology is available that will meet the requirements of the customer. You are then to provide a complete list of equipment to be purchased and provide an estimated price. Please ensure this equipment will fully function with the existing network equipment. In the second deliverable, you need to produce a detailed step by step guide on how to install and configure the hardware and software you have recommended. Please ensure the guide covers phone installation, any additional networking hardware and/or software installation, configuration information for the telephony service, modifications required to the existing networking configuration, and anything else you believe the local IT administrator would benefit from following. You can make use of wireshark if you wish to test your configuration prior documenting it. You should also make use of user guides, web blogs, and your own experience when putting together such a document.
Please remember you DO NOT need to justify the project itself, the school has already approved it. You may need to justify the equipment selection though. The business case and justification for the entire project will be the second assignment.
