Quality Prof only (2)

NORTHCENTRAL UNIVERSITY

ASSIGNMENT COVER SHEET

Student: Garcia A. Jemmott

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BUS4099-8	John Theodore, PhD
Professional Studies Application Project	Submit an Introduction

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Faculty Use Only

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Garcia:

You have defined and comprehended the meaning and essence of the assignment and have covered all the elements in it. The information you have provided is accurate and supported by related citations that come from the sources you have in the references section. You have analyzed the data/information and have provided a good synthesis of your ideas from section to section and also have synthesized your ideas with those in the content. You can link your next assignment with the numerous information elements you have on the same subject in this assignment in order to have a continuation between this assignment and the next one. Please link each assignment you submit with the next one in line in order to have a continuum in your assignments.

Please e-mail me when you need assistance. I am here to help you.

Dr. John Theodore A 5/16/2015

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Introduction

Many of multinational organizations and educational institutions are using information technology currently. Information technology has changed the instructing and learning process in educational institutes. The concept of Electronic Learning changed the traditional methods of learning and instructing. In this age of information and technology Electronic Learning has appeared as a new interactive learning environment. Number of E- learning, degree programs is increasing day by day. The Concept of E-learning is not new; it has been in use from many years. According to (Wang, 2003),

E- learning is most significant evolvement of communication and information technology. E-learning can be anything starting from open-learning, online learning, web-based learning, and virtual education. Main source for provision and implementation of virtual education is internet. E-learning enables students to get required knowledge without attending any class. This paper will discuss E-learning and its impact on schools.

There are a number of tools used in E-learning for example interactive TV for providing lectures, audio and video broadcasting, and so on. According to (khan, 2001) online education, computer mediated learning, online education and so forth all are synonymous of electronic learning. The most substantial benefits of E-learning are easy interaction with instructor and with other learners (Pei-Chen, Ray, Glenn, Yueh-Yang and Dowming, 2006). Most of higher educational institutions are offering their courses through online education paradigm. For example MIT is offering several courses online. E-learning is one of best approach to deliver education in online context. Students are one of the key stakeholders of a university or any educational institute so it is very critical to know about student’s satisfaction, because this can be helpful in tracking performance of an educational institution plus it can depict the list of improvements to increase performance and effectiveness of an institute.

Arbaugh & Duray, (2002) mentioned in their research that growth rate of E-learning is 36% with a number of failure cases. The main factor of E-L implementation failure is the student’s satisfaction. There are number of factors that are affecting student’s satisfaction towards E-learning. The most important factors are students, instructor, their interaction, interface of E-L environment and technical assistance. The student is the main factor, specially his attitude towards E-Learning. If a teacher is able to provide timely response, the student will not feel comfortable in online environment. This majorly depends on teacher attitude towards E-Learning. Easy to use interface for online education is very important for students. They feel good and relaxing in learning with new tools and method. Students of higher education are more concerned on quality of course content .

Research Focus:

The aim of our research is to obtain a general view of students’ expectations of, and experiences in e-learning and to analyse how it affect their satisfaction. By means of in depth interview and focus group, we will investigate those expectations and experiences contributing to perceived learning achievements and course satisfaction.

Literature Review:

Globalization is a process which affects nearly all fields or areas of human life, education is one of them. Many top institutes from west open their branches in different developing countries of the world (Chinnammai, 2005). Due to technology advancement on learning has changed the whole form of traditional learning. There are number of factors which can affect student satisfaction for E-learning like: Course design, learning material, and electronic course environment. Brophy (1999) considered that the learning material is a major factor for facilitating meaningful learning. The quality of the learning environment and the ease of using online learning management system also contribute to the success and course satisfaction of an e-learning course(Chang & Tung, 2008; Shee & Wang, 2008) and performance (Lee & Lee, 2008). Interaction between instructor and student also play great role in building student satisfaction. These all factors also affect student’s expectation and his educational experience for particular degree program.

Palacio, Meneses and Perez (2002) concluded in their findings that it is very important for researcher to find out what are students expectations before going to university. Understanding student’s expectation can be useful in knowing student perception of quality and standards. Students feel more satisfied, when find a match between their expectations and the service provided, or if service quality is beyond their expectations. Students feel dissatisfied when they receive services less than their expectations, or when there is a Gap between expected service and real service experience (Petruzzellis, Uggento, &Romanazzi, ((2006). Form this we can conclude student’s expectations also play key role in determining their satisfaction or dissatisfaction toward particular educational institute. Higher education institutes are now trying to match student’s expectations with their experiences to make them satisfied .

Education quality and general expectations

Education is substantial for survival of knowledge, learning and research. The educational systems which are effective can increase their students learning and performance. Quality education cannot be provided without continuous assessment of an educational system. Quality education includes attributes like healthy learners, ready to learn and participate, safe environment with adequate resources; student centred teaching approaches, relevant course material, positive outcomes, positive participation in society (UNICEF, (2000). For students, university is best place which can provide them opportunities for developing skills, personal growth and for finding their personal potential (Palli and Mamilla, 2012). From student perspective quality education is something which adds more value, knowledge to their learning experience and prepares them for future careers. Students want to enhance their competencies to get their dream job .

Student satisfaction and E- learning:

Research Problem:

To explore student expectations, their experiences and the effect of E-learning on student’s satisfaction

Objectives of the Research:

• To explore the expectations of students before joining and after joining E-learning degree program.

• To understand the awareness among students of E-learning degree program regarding their expectations and experiences .

Findings

In this chapter we will be analysing the data we gathered from crucial themes. These themes would emerge from focus group discussions that will be conducted for data collection. These all themes would represent different types of thoughts, knowledge and observations which participant showed during the focus group discussion.

Our main purpose will be to collect information from students regarding their understanding of why they selected E-learning/ online education for their Master degree. On the base of their responses we will find out their expectation and experiences regarding E-learning. Furthermore the idea of an ideal university will be discussed from student’s perspective; purpose would to find out what comes to student’s mind when they think about an ideal university. All the findings of the focus groups will be analysed on base of different set of themes

All the end results of the analysis will be outcomes of open coding. Themes will be recognized on base of the similarity of responses given by respondent. The transcripts will be studied repeatedly for development of these themes. This process will continue until all themes fail to emerge .

Future Research:

The sample size of our research will be small and we have only limited number of respondents. More ever further improvements can be made in this research by increasing sample size, by examining specific courses or best-practice examples and so on. Similarly a quantitative analysis can be conducted based on the findings from research

References:

Arbaugh, J. B. (2000). Virtual classroom characteristics and student satisfaction with internet-based MBA courses. Journal of Management Education, 24(1).

Brophy, J. E. (1999). Teaching. Educational practices series (Vol. 1). International Academy of Education & International Bureau of Education. <www.ibe.unesco.org> Retrieved 19.02.09.

Chang, S. C., & Tung, F. C. (2008). An empirical investigation of students’ behavioural intentions to use the online learning course websites. British Journal of Educational Technology, 39, 71–83.

Chinnammai S (2005). The effects of globalization on education and culture. Paper delivered at the ICDE International Conference. November 19-23, 2005. New Delhi.

Denzin &Y.S.lincoln(Eds.). (2000). Handbook of qualitative research. Thousand Oaks,CA:Sage

Kevin. E. and Dooyoung, S., (2002), “Student Satisfaction: an alternative approach to assessing this important concept”, Journal of Higher Education Policy and Management Vol. 24, No. 2.

Khan, B. H. (2001). A framework for web-based learning. Engelwood CliVs, NJ: Educational Technology Publications.

L.Morgan, D. (1997). Focus Groups as Qualitative Research. A Sage university paper Volume 16 of Qualitataive Research Methods. SAGE Publications.

Lee, J. K., & Lee, W. K. (2008). The relationship of e-learner’s self-regulatory efficacy and perception of e-Learning environmental quality. Computers in Human Behavior, 24, 32–47.

Petruzzellis, L., D’Uggento, A. M. & Romanazzi, S. (2006). Student Satisfaction and Quality of Service in Italian Universities, Managing Service Quality, 16 (4). 349-364.

Pozo-Muñoz, C., Rebolloso-Pacheco, E., & Fernandez Ramirez, B. (2000). The ‘Ideal Teacher’. Implications for student evaluation of teacher effectiveness. Assessment & Evaluation in Higher Education, 25(3), 253-263.

UNICEF (2000). Curriculum report card. Working Paper Series, Education Section, Programme Division.

Wang, Y. (2003). Assessment of learner satisfaction with asynchronous electronic learning systems. Information & Management, 41(1), 75–86

�Definition and comprehension of the elements in the assignment. Complete.

�Activity Description

For this week's assignment, you will write and submit your introduction. The first section of your paper includes the introduction of your research and provides an overview of the importance of the research scope, specific questions to be answered, the reasons why the research is important, and what application the research will have in real-life applications. The introduction should provide some rationale of what aspects of this topic convinced you that this subject would have value to all readers.��Within the introduction, you should include fact-based indicators that demonstrate importance. You might include trends that have been observed that need analysis, and additional open-ended questions.��Your introduction must be convincing and provide reasonable projections of what would happen in business, the trades, or industry if your questions are not addressed, and why your research will provide answers to your research questions. Your discussion should review consequences of solving these research questions and offer some ideas about what your research will do to enlighten and resolve these research questions. Your introduction should be a complete explanation of the research rationale.

Length:  3-5 pages not including title and reference pages

Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University's Academic Integrity Policy.

Upload your assignment using the Upload Assignment button.

�I believe that e-learning should follow sessions of learning based on onsite –personal –interaction between the instructor and the learners.

�Literature review must corresponds to the research questions of the project.

�The essence of education is the same in both traditional and e-learning. The difference is the process by which educational services are being delivered.

�The Research Problem indicates deficiencies which your research will cover

�The findings must be analyzed and evaluated.

�The analysis and evaluation of the elements of the assignment were well done.

�This can be used for a summary in which you consummate the synthesis of the elements in the assignment.