Business Communication Messages

Human Resources Manager

Human Resources Manager

John Doe Main Street, Minneapolis, MN 55408 Phone: 612-555-0000

ABC Company Franklin Ave, Minneapolis, MN 55404 Phone: 612-555-1111

Dear Mr. John Doe,

Thank you for your interest in our company and it was a pleasure meeting with regarding the Sales Rep position. We appreciate your time throughout the interview process.

We’ve reviewed your application, resume and background, but we have chosen to pursue another candidate for this position who meets our needs at this time.

This was definitely a difficult decision for us, as you were a great candidate. We do thank you for your interest in ABC Company and we wish you good luck in your job search.

Sincerely,

Nicole Koenig-Roy

Human Resources Manager

5/4/20152

Category: Negative

Situation: Write a letter to a recent interviewee, and let him or her know he/she has not been chosen for the position.

Strategy: I incorporated both RAPS and Goodwill techniques. I started off by reflecting the interview. Next I provided the interviewee with an update regarding the job (not being chosen for the position) and clarifying why. At the end I showed empathy by stated he was a great candidate and thanking him for his interest in the company. Even though this is considered a negative category I kept a positive emphasis on the situation. The main focus was on the interviewee and not about me. The tone was straightforward and I used bias-free language by addressing him by the standard courtesy title, “Mr. John Doe”.

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