Strategies for dealing with conflict include the following:
o Confronting
o Compromising
o Smoothing
o Forcing
o Avoidance
o Collaboration
Conflict process might include these steps:
o Analyze the conflict (perhaps even with a fishbone technique).
o Determine the strategy that will be employed.
o Negotiate before, during, and after.
o Reach a consensus.
o Commit to carry out the solution.
o Analyze through lessons learned after conflict is resolved.
The mediation process could include the following:
o Go through the normal conflict process first.
o If this does not work, then you should bring in a trained or certified mediator.
o This mediator will use facilitation until conflict is resolved.
o It is important that the mediator can stay neutral and unbiased.
o Building trust throughout the mediation process is important.
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