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f Executive Book Summary

Book Title : The Three Signs of a Miserable Job: A Fable for Managers (And Their Employees) .

Author : Patrick Lencioni .

Publisher and Publish Date : Jossey -Bass /2007.

Book Category : Leadership .

This book about Leadership and management .The book discuss a case study about a manger who was a CEO in big company then he turn to be a manager in a small restaurant , he tried to applied the principles that he learned through practical experience on staff. The biggest struggle in workplace today is lack of job fulfillment .“more people out there are miserable in their jobs than fulfilled by them”.

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Chapter 1 : The Manager

Brian Bailey came to an conclusion : he loved being a manager .He was born to be a manger and enjoyed his work .He success as relatively younger leader.He withdrew the college and that did not make him less qualified than his peers who had been to business school .He come from a lower middle class which thats make challenge to him to coniunte his degree because he was the oldest one in the family .He felt more responsibility to support the family . The first job he was taken manger in a Del Monte packing plante after two years his family financial situation improved .At age 35 Brian was vice presidet of manufactory .Kathryn the Coo in the company has interested in him so she recommend him for interwie for the CEO position in JMJ Fitness Machine . Suddenly he took the job because he impressive the interwove even though he hasn’t a degree but Brian skills makes him more qualified for the job.

JMJ was a small company in Manteca -CA , as any company in the first ten years , it faced ups and downs and it’s barley servived . Brian find him facing the biggest chanllge to improve himself .First , he changed the company strategic .Than, he being hired a creative enginerrs and exercise physiologist which improved the company income and the demand for the JMJ products .With his team Brian works to raise employee commitment which leads the company to winning awards for being “ A Great place to work “ . After, 15 years of stable financial situation , the company started to fall down when Nike decided to inter the Fitness Machine filed .By helping with a friend who work as banker , Brian take the right decision which was selling the company , before the waves come over them. By sing the contract and selling the company , Brian started a new chapter in his life which he never plan to do .

Chapter 2 : Retirement

After a days since he lift the company , Brian talked with his wife about their future and he would do . Unfortunately , he find out that in the last 10 years he spend more time in work than with family which affect the relationship between him and Leslie , Brian’s wife . For that , he decided to spend the next year away from work , especially , with his super good finical situation . Brain and Leslie concentrate their thinking to figure out , who they will spend the rest of their life and what’s activities shall suit them. Finally , they found the right place and they were splendid with the environment .Brian got injured while he was ski in the mountain near his new house . because his injured his doctors asked him to stop skiing which made start worry about if he will rethink about work agin .Even though , he became more closer with his wife than they ever had.After that , Brian suffer from depression for while because he couldn’t exercise like the past and the winter weather made him more depressed . 8 weeks after Retirement , Brian read a small article about Nike started lay off employees , he knew this all about JMJ , his old company that made him upset because one of The terms of the contract was employees will keep their jobs and nothings will change .

Chapter there : The Experiment

One day, Brian made a call that would change his life and the lives of his family. He contacted, the owner of old Italian restaurant and asked him to work in his restaurant. When Brian went to see the man , he refused him strongly and he told him how a man with his experience and previous status to accept to work in an old restaurant as Director on weekends . After several attempts by Brain , finally he got the job with a one Condition , he become a part owner and if he do a good work and it will increase .For Brian it’s not about the job , it’s just about his Character and his need to proof to himself that he can make a success in any place .He really believe that he born to be manger .

In his first day at work , Brain sit with Joe to discuss the restaurant situation and he found out the biggest problem in the restaurant is turning over .Employees couldn’t stayed for a long time and usually they were illegal .Also,the restaurant faces the recession most of the year .Brian spent a while to know his new team , they were almost nine , they were not be eligible to work in the restaurant .

In the opening night , Brian suggested he would be observing the place to check how the place worked . he realized that most of the customers wore informal clothes , they usually came after skiing and they came to just eat and go .In additions , the restaurant closed early at 10, 15 . After work finished , After work took his wife to a restaurant to eat some sweets and there he met a waiter named Jack, he was nice and friendly with them and after a small conversation with Leslie was suggested to Brian to offer a job for Jack at his restaurant .First of all he liked it but then said ‘’ jack will never accept to work in a such a hopeless place like Gene and Joe’s , he must do some changes before he ask him to work with him .

Brian felt like he need more time to take the final judgment . He spent a friday night watching the employees and their acting . He realized that people who work in Gene and Joe’s they don’t care about work and that reflected the way they treat the customers . In fact , they came to work everyday just because they need to get paid , not because they enjoy it .So, he decided that it’s time to do some real changes . He meet them and put some new rules and promised them if he notice they achieve he will give them a bounces .however , if he feel some mistakes they wouldn’t have it, All of them .Brian found out a guy called “ Carl ‘’ who responsible about the drive-thru made a lot of mistakes .So, he sit with him and made a deal to make his work easier and to avoid future mistakes and told them that he will watch him through a hidden camera, and that’s worked with all crew .

A week after , Brian felt employees were more helpful , the errors became less and they started to take work seriously.However, all his work was abit to ruin , when a carl was Uncooperative which is mean no one can get bounce . For that, he asked some help from his friends in HR and he asked them some advices to make employees more productive . He got some a great ideas , what he was willing to apply.

one night , One day, Brian was forced to expel delivery man because he wasn’t cooperating with them and refused to apologize to the customer who delivered pizza to him and it was cold .For that, Brian want to the customer house and apologized to him and give him a free pizza .

Brian believe that managers must explain to employees how much their jobs matter and how it would change someone's life.so he tried to explain that to his employees .Also, He strongly believe job is a cycle what’s affect employee ,on the other hand will affect the manger .Job is about measurement , if the manager could measure employee correctly that would make job easier for both of them .

Brian takes Leslie to a structure which looked like a warehouse, but on arriving there Leslie discovered that it was not a warehouse but rather an arena. In the arena, Brian shows Leslie to his friends Migo and Salvador, he tells her that Joe knows next to nothing about his employees, he tells her that that had nothing to do with people not liking their jobs. He tells her that people don’t feel good when they go to work and feels that no one cares about who they are. Brian says that in people knowing one another at workplace, manager has to be the key, he gives example to Leslie of where he used to work, in the auto plant, and he said that it was Kathryn who made him love his work a lot because he took care of his interest when he was at work. Brian tells Leslie that managers don’t understand that their job is full time and not regular, he says that managers see management as an extra activity and they don’t sit down and talk with their staff and talk about lives. Hence, anonymity is a sign of a miserable job.

After the night they had with Leslie, Brian took interest in knowing his employees, he asked his employees about where they lived, where they grew up and what their hobbies were, but during his interaction with his employees, he never wanted them to know that he was interested in them as people. He even organized lunch for Salvador and his brothers when they decided to leave the restaurant, it was actually the first time for something like that to happen.

He organized a meeting for Salvador’s replacement and he formally introduced them to the crew, he even assigned a colleague to orientate them around and he took little of his time to know them.

After knowing the employees and treating them well, there was a new level of energy and commitment at the restaurant; he decided to create a spreadsheet which had all the information about each of his employees. This helped turn things around in Gene and Joe’s restaurant in terms of financial performance of the business.

But when Brian decided to return the hourly wages to its previous level, he had a problem with his employees; the ones who earned tips had no problem with the return of old wages, the others in the restaurant reacted differently. Migo complained that it was not fair for some people to be given more tips yet they did the same job. Brian called for a meeting and he calmed down his employees. Joe, the owner of the restaurant was worried that his employees would plan to quit their jobs; he thought that his employees wanted more money but Brian told him that the employees wanted to feel like they were being rewarded for their contribution.

When Brian was at work on Thursday, he received a call from his friend Rick, they talked about other stuff, Rick wanted to know how Brian managed his work and how the work was going, Rick told Brian that there was a company that was looking for a CEO. Brian didn’t want to go for the job but when he heard that it was eighteen miles from their house and that Leslie already knew about the opportunity, he stopped arguing and told Rick that he would ask her in the morning when she wakes up. When morning arrived, they discussed the suggestion of Rick and they decided that Brian would be working for Desert Mountain sports. They made conditions and Leslie told him to find a way to keep his experiments working in the restaurant. They agreed that they would leave Joe to manage the restaurant. Brian had to start his new job in three weeks time and so he taught Joe how to manage the restaurant. After arguing with Joe for a while , Joe decides to take the position that has been given as a manager, however, they had to discuss about four measurements that would maximize the profitability and at the same time make employees feel appreciated .These were: night receipts, tips, return business and employees satisfaction. When time came for Brian to leave the restaurant, he was surprised to learn how he was attached to Joe’s motley crew over a short period of time, but after the meeting, Brian was excited about starting his new job.

When Brian attended his first board meeting at Desert Mountain sports, he learned that there were more employees than the way he was told, he told them that it was expensive to have twice the number of employees in the headquarters as they do in the stores, but financial statements convinced Brian that moving jobs was not going to solve the company’s financial problems ,Desert mountains had customers service problem because it was ranked eight out of eleven sporting grounds. Also it had problems with employees, many were quitting and those who remained were untrained.

Brian wanted to implement the method he used at the restaurant, but he found out that people there were fairly open and they were large in number and each of them had an impressive background, the general manager of the restaurant was being overloaded with work such that they had no time to think about sales and marketing. Many employees quitted because of low wages, Brian begun to formulate on how the company would revive.

When Brian returned home, his wife told him that their daughter Lynne an internship in Tahoe. Leslie told him that she took the internship at Tahoe because she had assessed how they stack with relevance, measurement and anonymity.

When Brian visited Joe and Gene restaurant he was happy that everything was running on smoothly. When Brian went back to his job, he was called a meeting with the employees and told them the company had a managerial problem.CEO of the company remained Brian, he trained the employees for two days explaining to them the pricing and cost accounting, and also the head of human resource said that they covered all performance reviews, effective communication and interviewing the general manager. Brian advised the manager of the company to go through managerial training, he took them and thought them about the theory of Job Misery, after implementing Brian’s theory, the company was able to recover and became stable again.