ICT Services management Written assessment help

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Student Name

Student Number

Example

Task

Find two resources that explain aspects of IT Service Management.

Resource 1 (Good Response)

Title and Reference:

COBIT versus ITIL

IBARAKI, S. 2014. COBIT versus ITIL [Online]. Available: http://blogs.technet.com/b/cdnitmanagers/archive/2014/04/06/cobit-versus-itil.aspx [Accessed 29/01/2015 2014].

Summary:

This resource is a blog entry discussing the differences between CoBIT and ITIL. I chose this resource as there is a lot of confusion about the way in which ITSM is applied and the distinction between the CoBIT and ITIL implementations is frequently unclear. Ibaraki explains that CoBIT provides the governance and metric structures while ITIL delivers on the actual mechanics and “how-to” processes. The author makes an interesting observation that it is wrong to simplify COBIT as providing the ‘why’ and ITIL providing the ‘how’ because both ITSM mechanisms have considerable overlap and both need to be used at the same time. I found this article very useful in explaining the differences and similarities between these two aspects of ITSM.

Resource 2 (Bad Response)

Title and Reference:

http://en.wikipedia.org/wiki/IT_service_management

Summary:

This pages talks about ITSM. It says that IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers. It is thus concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process and information technology.

Week 1

Task

One aspect of this week was mass storage. Collect and summarise two resources concerning data storage technology and/or trends that are not mentioned in the text.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 2

Task

When we think about operating systems, we traditionally focus on the systems that run out servers and desktops (like Windows, Linux and OS X). In recent years, the emergence of tablets and smart phones has led to advances in the operating systems that run these devices. Collect and summarise two resources concerning these mobile operating systems.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 3

Task

Access to the Internet has arguably become an essential service, however the quality of the service varies widely in Australia. Multiple governments had promised (and begun to deliver) a way of delivering high-speed connectivity throughout Australia via the NBN. Collect and summarise two resources that discuss the technologies that will underpin this network.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 4

Task

IPv6 is set to eventually replace IPv4. Collect and summarise two resources that discuss how IPv6 improves on IPv4.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 5

Task

The media frequently reports on cyber-attacks on government and corporate websites. Collect and summarise two resources that discuss examples of instances of such attacks.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 6

Task

In order to implement QoS, there are a number of supporting protocols. Collect and summarise two resources that discuss these protocols.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 7

Task

Enterprise System (ES) technology underpins the business operations of most modern organisations. Collect and summarise two resources that discuss the use of these information systems.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 8

Task

The text discusses DBMS software. Collect and summarise two resources that describe specific DBMS software (commercial or open source) and their use in industry.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 9

Task

Testing is a critical aspect of building Information Systems. Collect and summarise two resources that discuss different testing techniques or methods.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Week 10

Task

Numerous software implementation projects fail and are reported in the media. Collect and summarise two resources that provide examples of such failures.

Resource 1

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

Resource 2

Title and Reference:

<Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource>

Summary:

<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

MARKING SHEET - DO NOT DELETE

(Up to 1.5 marks per response; up to 3 marks per weekly task)

Criteria

0

No Response

<=0.5

Poor resource selection; resource is too broad or lacks relevance to the task; summary fails to explain what the resource was about; the relevance of the resource has not been explained.

<=1.0

Good resource selection; resource is relevant to the task; summary is adequate but may require either more detail or is too long; the relevance of the resource as been explained to some extent, but needs additional information.

<=1.5

Excellent resource selection; resource is highly relevant to the task (the resource is probably highly specialised); summary is detailed yet concise; the relevance of the resource selection has been clearly explained.

Week

Marks Awarded (Resource 1)

Marks Awarded (Resource 2)

1

2

3

4

5

6

7

8

9

10

TOTAL

Comments: