Unit 2 Human Resources management

Multiple Choice Questions (Enter your answers on the enclosed answer sheet)

1. Information regarding job demands such as finger dexterity or conscientiousness is included in the information about an HR specialist may collect during a job analysis.

a. work activities

b. performance standards

c. machines, tools, equipment, and work aids d. human behaviors

2. What type of information is contained in the job identification section of a job description?

a. job summary

b. major functions or activities c. job title

d. All of the above.

3. When filling jobs with untrained people, the job specifications may include . a. quality of training

b. physical traits

c. length of previous service d. All of the above.

4. Competency analysis focuses on . a. what is accomplished

b. what competencies or skills the worker must have to do the work c. where the work is accomplished

d. when work is accomplished

5. When planning for employment requirements, what must be forecasted?

a. personnel needs

b. supply of inside candidates c. both a and b

d. None of the above.

6. contain data on employees’ performance records, educational background, and promotion recommendations.

a. Trend records

b. Qualifications inventories

c. Computerized information systems d. Replacement charts

59

7. Who is typically responsible for paying the fees charged by private employment agencies when they place qualified individuals in jobs?

a. the employee b. the employer

c. there are no fees

d. the state employment commission

8. Which of the following is an advantage of college recruiting?

a. access to candidates who are not looking for jobs b. access to a source of management trainees

c. schedules for recruitment visits set far ahead of time d. All of the above.

9. One of the biggest challenges facing single parents in the job market is . a. getting a sufficient salary

b. balancing work and family life

c. minimizing the commute to work

d. getting access to the Internet to search job sites

10. Which of the following can be an illegal question on an application form under some state laws?

a. Questions about experience

b. Questions about work stability

c. Questions about applicant’s age d. Questions about education

11. Which of the following could be perceived as discriminatory when asked on an employment application form?

a. religion b. age

c. race

d. All of the above.

12. A(n) is a procedure designed to solicit information from a person’s oral responses to oral inquiries.

a. interview

BAM 411 Human Resource Management

Unit 2 Examination

BAM 411 Human Resource Management

Unit 2 Examination

b. presentation c. invigilation

64

d. prospectus

13. What is one of the first things you should NOT do to make reference checking more productive?

a. have the candidate sign a release authorizing the background check

b. get two forms of identification and make applicants fill out job applications c. use a structured reference checking form

d. use references provided by the applicant as a source of other references

14. Which assessment method can be conducted one-on-one or with a panel?

a. job knowledge tests

b. cognitive ability tests c. structured interviews d. All of the above.

15. Which of the following is an example of a reliable test?

a. one that yields consistent scores when a person takes two alternate forms of the test b. one that yields different scores from two different people taking the test on different

occasions

c. one that yields one score on a test and a different, but better score on the same test taken on a different occasion

d. one that includes questions that are not repetitive in any way

16. Which of the following describes using an equivalent-form estimate to assess reliability?

a. different tests to different people and compare test scores of the different people

b. administer two tests deemed the same by experts and then compare participants’ test scores for test one and test two

c. administer the same test to the same people at two different points in time and compare their test scores at time 2 with the scores at time 1

d. administer a test with x number of items designed to assess a topic, then statistically analyze the degree to which responses to the items vary together

17. Which of the following tasks is not part of demonstrating content validity?

a. demonstrating that the scores on the test are a good predictor of criterion like job performance

b. demonstrating that the tasks a person performs on the test represent the tasks performed on the job

c. demonstrating the conditions under which the person takes the test resemble the work situation

d. demonstrating that the tasks on the test are a random sample of tasks performed on the

61

job

18. A is a two or three-day simulation in which 10 to 12 candidates perform realistic management tasks under the observation of experts who appraise each candidate’s potential.

a. video-based situational testing

b. management assessment center c. work sampling event

d. retreat

19. What type of question is the following: “Imagine that you have just been assigned the task of winning the business of our competition’s biggest client. How would you proceed?”

a. directive b. puzzle

c. behavioral d. situational

20. The third step in the training process is to . a. conduct a needs analysis

b. develop the program or course c. design the program content

d. train the targeted group of employees

21. Which of the following training methods is the most familiar?

a. informal learning

b. on-the-job training c. lectures

d. apprenticeship training

22. Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the form of training.

a. job rotation b. understudy

c. special assignments d. coaching

23. Another term for vestibule training is training. a. cubicle

b. apprenticeship c. computer-based d. simulated

24. Bobby demonstrates the correct way to do a job. He is using which training technique?

a. behavior modeling

b. instruction by example

c. demonstrational prowess d. None of the above.

25. Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called .

a. management development b. on-the-job training

c. diversity training

d. performance improvement programs

63

Writing Assignment for Unit Two

• Include your name, student number, course number, course title and unit number with your writing assignment.

• Begin each writing assignment by identifying the question number you are answering followed by the actual question itself (in bold type).

• Use a standard essay format for responses to all questions (i.e., an introduction, middle paragraphs and conclusion).

•	Responses must be typed double-spaced, using a standard font (i.e. Times New Roman) and 12 point type size.
Word count is NOT one of the criteria that is used in assigning points to writing assignments. However, students who are successful in earning the maximum number of points tend to submit writing assignments that fall in the following ranges:
	Undergraduate courses: 350 - 500 words or 1 - 2 pages.
Plagiarism
All work must be free of any form of plagiarism. Put written answers into your own words. Do not simply cut and paste your answers from the Internet and do not copy your answers from the textbook. Be sure to refer to the course syllabus for more details on plagiarism and proper citation styles. Please answer ONE of the following: 1. List and explain two basic interview types. Explain which one might be better. 2. How do nonverbal behaviors and impression management affect interviewer ratings of candidates? 3. There are several types of on-the-job training. Identify and describe three types. Which one is used most often? Why?