8 page essay QUALITY MANAGEMENT FISHBONE GRAPH

Slow Check In

Method

Material

Man

Machine

Hotel Escargo Check In Process Analysis

Not enough People

Wait for Bellman to get bags

No Uniforms

Check in Time Problem

Lack of Experience

Not enough rooms in Hotel

Rooms not read for check in

Clerks do not know process

Incomplete Reservations

Out of Keys have to reprogram old

Out of Non Smoking Rooms

Internet Connection Intermittent

Telephone not working