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Phone request for servicesOnline Process for request and ordersHelp Desk Staff corrects the problem over the phoneAssign Service technician if requiredProducts and Service response to resolve problem or answer requestUpdate Data Base With work completed & Configuration dataClientsHelp Desk StaffConsultantService Technician

Phone request for services Online Process for request and orders Help Desk Staff corrects the problem over the phone Assign Service technician if required Products and Service response to resolve problem or answer request Update Data Base With work completed & Configuration data Clients Help Desk Staff Consultant Service Technician