Case Study-- Using Managerial Statistical Thinking in Sales Developing a Leadership Strategy

deming_chapters_9__10.rtf

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Deming Chapters 9 & 10

The Funnel Experiment

Lessons Learned

 Trial 1-aim at target

 Trial 2-offset prior drop

 Trial 3-offset target

 Trial 4-follow the leader

 Worse and worse results

Real Solution?

 Don’t tamper with a stable process!!

 Seek true process improvement!!

Lessons in Variation

 Patrick & the school bus

 10% fudge factor

 Apples to Apples?

Intro to a Loss Function

 Temperature/Productivity Example

 Specification vs Uniformity

 Reduce variation around nominal value

Next Up

 Assignment:

 Study for Deming exam

 Due tonight:

 Quiz over chapters 9 & 10

 HBR Reading & Thread

 What Makes an Effective Executive