Case Study-- Using Managerial Statistical Thinking in Sales Developing a Leadership Strategy
juicywang
deming_chapters_7__8.pptxDeming Chapters 7 & 8
Heads or Tails & The Red Beads
Lessons Learned
System stable
Variation due to process
Output in statistical control
“Ranking is a farce”
Reward/Punishment meaningless
Lessons Learned
Example of poor management
Workers couldn’t fix it
Inspection added no value
Involve suppliers
Current performance not predictor of future performance
Supervisor a product of system
Control Charts
Let’s Create One!!
…and then interpret it!!
Once In Control, What Next?
Narrow variation
Move average to optimal
Both
Spec Limits vs Control Limits
Next Up
Assignment:
Read Deming chapters 9 & 10
Quiz over chapters 9 & 10
HBR Reading & Thread
What Makes an Effective Executive
Due tonight:
Quiz over chapters 7 & 8
