Case Study-- Using Managerial Statistical Thinking in Sales Developing a Leadership Strategy
juicywang
deming_chapters_5__6.rtfDeming Chapters 5 & 6
What is a Leader?
“The job of a leader is to accomplish transformation of her organization. She possesses knowledge, personality and persuasive power.”
Morris Hansen
Statistics Clerk @ Census Bureau
24 years old in 1935
Studied postal routes (sampling)
Had theory of probability
knowledge
Could explain his plan
Personality/persuasive power
Forces of Destruction
Grades in school
Merit systems
Incentive pay
Numerical goals
Sub-optimization
Transformation Prediction
page 124, figure 11
Role of a Leader
Understand/Explain System
Show employees how they fit
Understand differences
Unceasing Learner
Coach/Counsel, not Judge
Understand stable system
Role of a Leader
3 Sources of Power
Position Authority
Knowledge
Personality/Persuasion (tact)
Role of a Leader
Study results
Provide help
Create trust
Won’t expect perfection
Listen/Learn w/o judgement
Communicate
Foster cooperation
PDSA/PDCA Cycle
PLAN
DO
STUDY/CHECK
ACT
A Business Choice
Innovator?
Or
Fast-Follower?
An Option?
They “that can make a product cheaper can take it away from the inventor.”
What is the right path?
Reduce development time?
Robust, up-front planning/training
Launch example
Next Up
Assignment:
Read Deming chapters 7 & 8
Quiz over chapters 7 & 8
Due tonight:
Quiz over chapters 5 & 6
