Case Study-- Using Managerial Statistical Thinking in Sales Developing a Leadership Strategy
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deming_chapters_3__4.pptxDeming Chapters 3 & 4
Intro to a System
A system is a network of interdependent components that work together to try to accomplish the aim of the system
Intro to a System
A system must have an aim
No aim = No system
The aim must include plans
The aim must be clear
…to everyone
The system MUST be managed
Recommended Aim?
For EVERYONE to gain
…but how?
Point #1 of 14
Create constancy of purpose
aka…the aim of the system
…but, be ready to change boundaries, if needed, to better serve the aim
The Detroit News
Free Lunch For ALL!!
On A Related Note
Webber Grill
…they both have to do with food?
Conferences & Seminars
…there’s food there too!
Market Share and Competition
Should competitors cooperate?
What Ignited Japan?
Pg 58 Flow Diagram
Effectively SIPOC Chain
Incorporates design & re-design
Predict customer needs
Organization Charts
Deming argued against the traditional organizational structure
Other organizational structures
Cooperation of farmers
Job Descriptions
Where do I fit?
Who are my internal customers?
How may I better serve them?
Competition within the system destroys the system (many examples in chp. 3)
Polytech Approach Discussion
In relation to Deming’s teachings
Next Up
Assignment:
Read Deming chapters 5 & 6
Quiz over chapters 5 & 6
Due tonight:
Quiz over chapters 3 & 4
