For PhyllisYong Only

Cory Black

Marketing Manager

Southeastern Biotech Corporation

Sioux Falls, SD 90000

10/19/2014

Mr. Jeffrey Smith

Club Manager

Red River Country Club

Brookings, SD 89000

I am writing to apologize on behalf of Southeastern Biotech Corporation for the mix-up in your order of grass seeds. We are very sorry that the order you received was incorrect. The mix-up in your order was due to a glitch in our system. We have since then updated our system and trained employees on the new system to ensure that this problem will not happen again.

As a result of the mix up in your order of grass seeds, we have refunded your full purchase amount of $26,000. Please allow 2 to 3 business days for this refund to process and appear in your account. We also will be providing your company with a free supply of correctly mixed grass seeds. We can promise you that the seeds are definitely correct this time, and you can hold us to that.

We expect your order to ship on October 19, 2014 and you shall receive it by October 17, 2014. Your order number for this new order is 5678900.

Once again, we apologize for any problems this issue has caused you. We appreciate your business and see you as one of our valued customers and are committed to providing you with nothing but the best service. If you need assistance please contact me at (919) 859-0987.

Sincerely,

Cory Black

Marketing manager