IT assignment: Implementation Plan Development

Plan for Progressive Employment

Project Name: City of Tuscon Case Management Software (City of Tucson, 2013)

Project Stakeholders

City of Tucson Arizona

Nathan Daou – [email protected] – Contract Officer

Project Description

* The significance of this development is to provide the City of Tucson Attorney with Case Management Software

* The primary challenge of this project is to provide an established, open system standards-based solution that necessitates little or no custom software development to meet the requirements stated in this solicitation

* The desired outcome of this project is to improve productivity for the City of Tucson Attorney in this management of cases.

Measurable Organizational Value (MOV)

- The principal measure of value for this project is to provide the City of Tucson, AZ with a case management software application to increase the efficiency of the City Attorney and staff. In addition, provisions are implemented for a new case management application to replace the use of the outdated software. Employee satisfaction with the new progressions can be reviewed and applied further to examine the business progress of this project.

Project Scope

· The City of Tucson Attorney’s office with the offices of staffing and secretaries will renovate to new computer systems, upon approval. Also, a new implementation copy of the new case management software in a client/server configuration to allow all members of the City Attorney’s staff real-time access to modify case details and information.

Project Schedule Summary

For this project, a realistic timeline needs setting to complete the project. “A very significant part of the planning process is a timeline. The schedule will repeat postmortem to determine whether the project remains on track, when a project ends, what initiated deviations, and how problems are handled in the future” (wiseGEEK, 2011).

* Project start date: October 11, 2013

* Project end date: October 31, 2013

* Timeline of project phases and milestones:

Delivery of resources anticipated on October 15, 2013

+ First computer outfitted and installed with case management server on October 16, 2013

* Milestone – Effective installation of initial case management client computer and software on October 17, 2013

+ Start transmission of earlier records from old system to new system on October 18, 2013

* Milestone – Effective installation of all equipment for testing

+ Complete install of two additional client computers with software on October 21, 2013

* Milestone – New System Live

+ New systems live on October 28, 2013.

* Project Goal – Successful installation and testing of all three clients.

+ Ongoing testing, maintenance, and customer surveys to determine satisfaction with the case management software.

* Project Completion – October 31, 2013

Project Budget Summary

The assessment of the City’s cost total for the system will contain components including all or some of the following: installation, hardware, software, hosting fees, consulting, travel, maintenance, and training.

* Budget: To be determined

Quality Issues

* Adhering to the schedule is essential to keep labor costs within budget.

* Customer satisfaction is important to project success, so testing must meet or exceed customer standards.

Resources Required

* People – 2 Information Technology staff for hardware and software installation and configuration.

* Technology – The technology requirements for this project are minimal outside of the computer hardware being purchased.

Resources offered

* Staging area

Assumptions and Risks

* Assumptions used to develop estimates

* IT staff able to complete 1-2 installations per day

* Key risks, probability of occurrence, and impact

* Old systems will need retaining up until employment of new online systems

* Maintenance requirements may slow the installation schedule

* Key staff may be required to perform other mission-critical duties

* Constraints

* Work on this project cannot negatively impact daily functions or the operation of the attorney’s office

* Dependencies on other projects or areas within or outside the organization

* The IT staff implementing this change must work closely with attorney’s office to ensure that the installation goes according to plan without impacting daily operations.

Project Administration

* Communications Plan

* The communication plan to circulate the news regarding the new case management software will happen via several methods. The city has a daily newsletter, which will administer daily reminders about the change. An email will also be sent from the city office to employees regarding the new case management software implementation.

* Scope management plan

* The primary aim of the scope management plan is for the Logistics and facility managers to ensure that no unauthorized computers are operational with the case management software due to security issues.

* Implementation and project closure plan

* The technical implementation of the case management system for City of Tucson Attorney’s office will have security features to safeguard employees and litigants from information theft via strict username and password guideline enforcement. In addition to the new security processes, outside intranet access to the facility will encounter restriction placements.

References

City of Tucson. (2013). Bid Opportunities. Retrieved from http://www.tucsonprocurement.com/bidders_bidopportunities.aspx?Orderby=ContractNum

wiseGEEK. (2011). What is a Project Management Timeline. Retrieved from http://www.wisegeek.com/what-is-a-project-management-timeline.htm