WK1HM

W1 Discussion: 75-150: Due May 3rd

Cite some examples from your own experience in which you felt service quality was truly top- notch and some in which it was not. What do you think might be some of the fundamental differences in the infrastructure and management practices of these organizations? Why?

W1 Assignment : Due May 5th

Write a 1-2 page paper. Address the following in your paper:

1. Prepare a quality plan for your current organization (or an organization where you would like to work.) Explain the process you used to research this organization's quality plan.

2. In your paper discuss the following:

· Historical trends

· Future challenges

· Various definitional perspectives of quality, and

· Other issues discussed in this week's theory such as the principles of TQ and infrastructure. For example, how has your job or future job’s perspective of quality and the practices used to implement change over the years?

Include a title page and 3-5 references. Only one reference may be from the internet (not Wikipedia). The other references must be from the Grantham University online library. Please adhere to the Publication Manual of the American Psychological Association (APA), (6th ed., 2nd printing) when writing and submitting assignments and papers.

W2 Discussion: 75-150: Due May 10th

Suggest ways that management can recognize the existence of fear in an organization. What strategies might managers use to deal with and eliminate fear? Please make sure you use strategies and topics from this week’s material.

W2 Assignment : Due May 12th

Write a 1-2 paper. Address the following in your paper.

Describe the similarities in the quality improvement philosophies of Deming, Juran, and Crosby.

Include a title page and 3-5 references

W3 Discussion: 75-150: Due May 17th

Think of your dream job. You are the owner/manager. You have over 200 employees and managers running your business and you are in charge of all of them.

Describe how you would organize your employees (what type of teams) and what approach would you use for customer focus?

Is there more than one way you could organize your employees to improve productivity and customer focus?

W3 Assignment : Due May 19th

Write a 1-2 page paper. Address the following in your paper.

Research a company that has had recent bad customer service and explain what you would do differently as the owner of the business. Please use class related topics from this week’s learning material.

Include a title page and 3-5 references

W4 Discussion: 75-150: Due May 24th

Imagine you just started your own business and you have 20 employees. You are the manager/owner of the business.

Please select a process that you learned this week and explain how this process will be used for your business.

Please include the details of your business so the class knows and understands this process and why. For example, what do you sell and what will your employees be doing in the business.

W4 Assignment : Due May 26th

Write a 1-2 page paper. Address the following in your paper:

Explain the differences between a process and a function. In your paper, persuade the reader on why this information is important to know.

Include a title page and 3-5 references

W5 Discussion: : Due May 31st

Imagine you just started your own business and you have 20 employees.

You are the manager/owner of the business.

Please select a statistical method from this week’s material and describe how this method will benefit your business and why

Please include the details of your business so the members of the class know and understand the reasons why you chose this process. For example, what do you sell and what will your employees be doing in the business?

W5 Assignment : Due June 2nd

Write a 1-2 page paper. Address the following in your paper:

Research and describe at least 2 statistical methods from this week's theory

In your paper, explain how statistical analysis is utilized in quality control/assurance

Why is knowing statistical analysis an important skill to learn for managers and leaders

Include a title page and 3-5 references.

W6 Discussion: 75-150: Due June 7th

Six Sigma is the topic for this week's theory. Please reference pages 313-314 in your textbook. Explain how Six Sigma can be used in a struggling business.

Please make sure you explain and use the 4 DFSS principles

W6 Assignment : Due June 9th

Write a 1-2 page paper. Address the following in your paper:

Research and describe a business that currently using Six Sigma

Explain how the organization is using Six Sigma, and why

Include a title page and 3-5 references.

W7 Discussion: 75-150: Due June 14th

Please select any statistical process from this week’s material and explain how you can use this process to measure the quality in your own business.

please be specific.

Topic: Statistical process control (SPC)

W7 Assignment : Due June 16th

Write a 1-2 page paper. Address the following in your paper:

Explain why measurement for quality control is important

How does measurement impact the business? For instance, how is measurement conducted and managed within the organization

Include a title page and 3-5 references

W8 Assignment : Due June 23rd

Write a 1-2 page paper. Address the following in your paper:

Please pick one topic you learned in this class and explain how you can use it to help you in your professional career.

Include a title page and 3-5 references.