paraphrase this paper

DATE: April 7th, 2015

In order to help an organizational development (OD) consultant with the entry phase of the OD process, it is important to identifying the organization with proper research. The following document identifies what type of organization The Porch is, before contracting with the organization. Additionally, this document will discuss the four phases that will be used for the case analysis. These four phases are: Entry, Contracting, Diagnosis, and Feedback. Finally, a timeline of important dates will be created, in order to follow through all four of the analysis phases.

Identifying

The Porch is a brand new establishment in Ellensburg, Washington. The Porch is a full service American-style restaurant, that offers breakfast, lunch and dinner options. For breakfast, they provide drive-thru catering from 7:00am-2:00pm. This includes breakfast sandwiches, breakfast burritos, and Tully’s coffee. Lunch is served indoors from 11:00 to 3:00 pm. Lunch menu options range from soups and salads to burgers and wraps. The restaurant closes after lunch and then re-opens for happy hour and dinner. The dinner menu includes fine dishes such as steak and lobster. Additionally, The Porch has a full bar, complete with multiple televisions.

History

The Porch began construction during early July of 2014. Jay Waddell, owner of KCW Construction, headed the project. The Porch is located on the corner of Main Street and Seventh Avenue, which was the former location of a Winegar’s drive-thru. Although the lot is fairly small, The Porch is 4,300 square feet and seats up to 110 people. The building is very unique to Ellensburg; The Porch has tall ceilings and was crafted using a lot of glass. There are five garage doors on the west and south sides of the building, which will be used in the summertime to open up the restaurant when the weather is nice. There is also a patio with outdoor seating. Additionally, The Porch showcases multiple windows filling the gaps between the garage doors, allowing a large amount of light into the restaurant, even when the garage doors are closed. The Porch officially opened to the public on January 21, 2015. Currently there is only one location and there are no current plans to expand.

Structure of the Organization

The structure of the organization begins with the owners. Below the owners are the general manager, the assistant manager, and the kitchen manager. Diane Arness and her daughter Ashely Arness own the Porch, and Suzie and Mario manage the restaurant. Beneath the managers are employees such as servers, bartenders, line cooks, prep workers, and dishwashers. The company currently does not have their own organizational chart, so this one was created. The following chart represents The Porch’s organizational structure.

The Porch currently does not have a mission or a vision statement. Additionally, they have not yet opened up about their budget information.

Phases of OD Program

Entry Phase – We have made initial contact with The Porch. We have done research on the company and we have also talked with multiple employees at The Porch. We have received verbal confirmation for our project. We currently do not know their need for an OD consultant.

Contracting Phase – We will send this document to the owner(s) of The Porch in order to clarify the expectations of our project. We will make sure that the suggested timeline is realistic for the owner(s). We will also explain that we will be conducting an analysis of The Porch with the help of the owner(s). Additionally, we will send a document to the owner(s) about the benefits of our project to The Porch. This document will also describe our purpose for this project and the goals of our analysis.

Diagnosis Phase – We will begin to gather more information about The Porch, through interviews with the owner(s) and the manager(s). We will also potentially interview some of The Porch’s employees in order to gain information from all levels of the organization’s structure. We will also eat at The Porch in order to develop our own observations about the organization. Using all of the information we have gathered, we will conduct a SWAT analysis of The Porch. After meeting with the owner(s) and/or manager(s), we will then select an area of focus for our project. Finally, we will begin to develop our change plan for the organization.

Feedback Phase – We will submit our change plan to the owner(s) of The Porch. We will receive feedback from both our professor and the owner(s) from our documentations and our relations with the employees and management of the establishment. Based off of the feedback we receive, we will write a reflection paper about our overall experience working with The Porch.

Timeline

The Owner

General Manager

Asst. Manager

Kitchen Manager ( Chef)

Position Staff

Servers

Position Staff Bartenders

Line Cooks Prep Dishwashers