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Instructions

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Assignment Breakdown

Choose a topic for the instructional.

Develop a user profile(s) for the Audience Analysis assignment, and

Create an instructional video or manual

Basic Features of Instructions

  • A specific and concise title
  • Introduction with background information
  • List of parts, tools, and conditions
  • Sequentially ordered steps
  • Graphics
  • Safety information
  • Conclusion that signals the completion of the task

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Important Reminders

  • Content, style and design of your instructions will change to suit the readers and the contexts in which the document will be used.

  • Remember your audience! Who are they?

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Basic Organization of Instructions
*graphics and safety information are included throughout the process

Title
Introduction/Background
List of Parts, Tools, and Conditions
Step One
Step Two, etc.
Conclusion
Troubleshooting (if needed)

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How to start

  • Gain a thorough knowledge of your subject and;
  • Your readers

Needs

Goals

Intended (and sometimes not intended) uses

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Make a Purpose Statement

  • The purpose of these instructions is to show you how to play Fallout 3 game on the Playstation 3.
  • The purpose of these directions is to show you how to properly perform a push up.
  • The purpose of this guide is to show you how to properly select and eat spiders in the Amazon forest.

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TAKE NOTE

  • Try not to overestimate your readers’ skills and understanding. If your instructions are specific and use simple language, novice users will appreciate the added help.
  • Experienced users may find your instructions a bit too detailed, but they can just skim information they don’t need.
  • In most cases, you are better off giving your readers more information than they need. (Blame the lawyers for this!)

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Stupid Lawsuit or Really Hot Coffee?

  • Liebeck vs. McDonald’s (1994)
  • http://mentalfloss.com/article/26862/real-details-hot-coffee-lawsuit
  • Cases like this stress the importance that companies need to provide very careful instructions on how to use their products and, in some cases, change the product to prevent injuries or they may have to shell out big bucks.
  • Most people who remember this case blame the old lady until they actually saw pictures of what the hot coffee did to her.
  • Users must use common sense, but could common sense have predicted and prevented these injuries?

Does this change your mind?

Actual photo of Liebeck’s injuries from the front view. Her buttocks and genitals were also burned as the coffee seeped up her backside.

How to Organize and Draft your Instructions

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Part 1 – Introduction:

State the purpose

State the importance of the task

Describe the necessary technical ability

Identify the time required for completion

Motivate the reader

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Part 2 – List of Parts, Tools, and Conditions

List the parts required

Identify tools required

Specify special conditions

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Part 3 – Sequentially Ordered Steps:

Use command voice

State one action per step

Keep the steps concise

Number the steps

Add comments, notes, or examples

Provide Feedback

Include and refer to graphics and illustrations (if paper instructions)

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Part 4 – Safety Information

  • Should 1) identify the hazard, 2) state the level of risk, and 3) offer suggestions for avoiding injury or damage.
  • Danger
  • the highest level, death may occur
  • Warning
  • User may be injured if the step is done wrong
  • Caution
  • Mistakes may cause damage to the product or equipment

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Step 5 – Conclusion:

  • Conclusion should:

Signal completion of task

Describe the finished product

Offer troubleshooting advice

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Design

  • Can NOT use copyrighted music or material that you did not originally produce of any kind unless you receive explicit permission to do so.
  • Find “free to use” music or pictures online
  • Use Youtube’s “AudioSwap” feature if you want to stream music
  • Choose a nice location to make a video, but avoid including businesses or signs in the background that may implicate any third parties.
  • Get creative!

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Revising, Editing, and Proofreading

  • Revise for content, style, and design
  • User-testing with Sample Readers
  • Editing and Proofreading

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