Communication and Leadership

Problem-solving steps:

1. Define the problem or problems.

2. What do you need to accomplish? What are the end goals?

3. How important is each goal? What is the most important, second most important etc.

4. Brainstorm alternatives

5. Evaluate alternatives-Which is the best choice given the importance of the end goal(s)?

6. Select the best solution, or a way forward.

Steps in the communication process (Robbins & Judge, 2015):

· Message to be sent by sender

· Encoding the message

· Channel selected: Formal or informal

· Message received by Receiver

· Message decoding by the Receiver (eliminating noise-distortion, overload or cultural barriers)

· Feedback to sender

Reference

Robbins, S. P. & Judge, T. A. (2015). Organizational behavior (16th ed.). Upper Saddle River, NJ: Pearson.

Please see the upload Video in to answer question.