Kim Woods

Due Thursday 4/9/15 by 6pm

Customer Relationship Management (CRM)

· Details:  Explain the concept of CRM at a high-level,

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· and then explain some of the large technology solutions that help companies with CRM (e.g. Siebel, Salesforce.com, etc..).  

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**Please note each answers should be to the point and can be explained in 2 minutes. **