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Exam Structure

Class, the Final Exam consists of the following:

· 42 Questions worth 250 points, which breaks down as follows:

· 34 Multiple-Choice questions @ 5 points each

· 8 Essay questions @ 10 points each

· There are four pages in the exam.

· Covers all of the reading assignments for the course:

· Chapters 1-5, 7, and 16 from the textbook

· International Association of Facilitators Basic Facilitation Primer

· The articles from the DeVry University Library: Managing Virtual Teams by LaBrosse; Successfully Transitioning to a Virtual Organization by Lockwood; and Technology Support for Enhanced Productivity in International Virtual Teams by Seilheimer, Ishman, & Seilheimer

· Covers TCOs 1-8

Multiple-Choice Questions

Pages 1 and 2 consist of multiple-choice questions that are similar to the Quizzes. These are questions that are taken from all of the reading assignments and the weekly lectures. The best way to study for these questions is to review the reading, lectures, and quizzes. The multiple-choice questions will address the following topics:

1. Roles and responsibilities of a business systems analyst

2. Business analyst's problem-solving approach

3. Systems Development Life Cycle (SDLC) phases

4. Types of information systems

5. SDLC models and development approaches

6. Economic feasibility and cost/benefit analysis

7. Categories of feasibility analysis

8. Requirements-gathering techniques

9. Prototypes

10. Categories of requirements

11. Meeting preparation documents: charter, agenda, ground rules

12. Process interventions by a meeting facilitator

13. Advantages and disadvantages of virtual teams

14. Best practices for leading a virtual team

15. Online communication/collaboration tools: when and how to use each

16. Class hierarchies: generalization/specialization and whole-part

17. Types of events to be considered during event decomposition

18. Types of relationships: unary, binary, ternary, n-ary

19. Use case diagrams: purpose and how to develop

20. Multiplicity of associations in class diagrams

21. <<uses>> or <<includes>> relationships in use case diagrams

22. Types of testing: definitions and when to use each

23. Technical reviews, walkthroughs, and inspections

24. Participants in the testing process: who does what

25. Generation of test cases

Essay Questions

Pages 3 and 4 contain eight essay questions that will test your understanding of the objectives and key concepts, and ability to apply what you have learned to specific situations. For each of these questions, you will be required to provide a four to eight sentence paragraph, or the equivalent, that addresses the concepts or applications. The essay questions will address the following concepts:

1. Responsibilities and skills of a business analyst

2. Business analyst's problem-solving approach

3. Suitability of SDLC models (structured/waterfall, Unified Process, agile) for a project and organization

4. Success and failure factors for information systems projects

5. Interviewing

6. Joint Application Design (JAD)

7. Process interventions by a meeting facilitator

8. Challenges and best practices in leading a virtual team

9. Online communication/collaboration tools: when to use each one

10. Identifying classes, attributes, and associations on class diagrams

11. Identifying actors, use cases, and relationships on use case diagrams

12. Types of testing to incorporate into a test plan

13. Reasons for, and importance of, quality assurance, technical reviews, and testing

Since the Final Exam is randomized (i.e., not every student sees the same exam), you may not see questions on all of these topics. However, the questions that you do see will be drawn from these topics.