For SmartZena only

From your course textbook, Strategic management of health care organizations, read the following chapters:

· Value adding support strategies

· Communicating the strategy and developing action plans

Following web resources:

· Commonwealth of Massachusetts: Board Registration in Medicine. (2001). Disruptive  physician behavior. Retrieved from http://www.mass.gov/eohhs/docs/borim  /policies-guidelines/policy-01-01.pdf

· Crockett, R. O. (2011). Listening is critical in today's multicultural workplace. Harvard Business Review. Retrieved from http://blogs.hbr.org/cs/2011/03/shhh_ listening_is_critical_in.html

· Management Skills Advisor. (n.d.). Effective communication in the workplace is essential. Retrieved from http://www.managementskillsadvisor.com/effective- communication-in-the-workplace.html

· University of Washington. (2007). Layoff and reduction communication planning. Retrieved from http://www.washington.edu/admin/hr/roles/mgr/endemplmnt/layoff/ communicate.html