hwork

Memorandum

To: Instructor

From: Jessica Porter

(469)647-8310

13165 Minnow Way Frisco, TX 75035

Date: 1/10/2015

Re: Professional memo introducing myself to instructor.

I am a highly experienced Customer Service professional with the ability to work in a fast-paced environment and under pressure, with minimum supervision, while maintaining the highest quality of consumer service. A fast learner with personal motivation to take advantage of all opportunities. My skills include: Customer Service, Observation Skills, and Problem Solving. Excellent listening skills, oral and written communications. I am multi-talented. I have many skills such as Excel, PowerPoint, Access, and Word. Expense Report Auditing, Proficient with Access, Cost Accounting, Financial Record Keeping, and Auditing. I have BS in Accounting. My anticipation graduation date is sometime in August, Rasmussen College Ocala Florida. I also have experience with AT&T, which is to current, March 2013. I also have experience with Monitoring and Customer care, Farmers Branch TX. My duties include monitoring of alarm systems and acknowledging and responding to event conditions. Notifying emergency responders and customers upon receiving an alarm condition indicating any abnormal condition at the customers' location. Acknowledging, verifying and dispatches Life and Property related alarm signal notifications. Hilton Worldwide, From November 2011 to February 2013. Did I mention Database Analyst, Addison TX. Update hotel rates and information into the various distribution channels. Contact hotels regarding responses to rate and data solicitations and resolve outstanding issues. Achievements successfully contributed to completing the 2010 ADA (Americas with Disabilities Act) requirement for all Hilton Worldwide. Tier 1 Agent, Handled many escalations calls as well as follow up on service order request for broken equipment. Assist with trouble shooting consumers fountain equipment when product was not working correctly. Input service request and maintained timely follow-ups for consumers request via SAP R7. I also was a consumer affairs agent, I did many of things such as, Assist consumers with complaint, concerns, and any comments they may have with the quality of the product. Assist with nutritional facts to the customers as well as document the information in the system. Assist with sending coupons to the consumers regarding their comments and concerns. Made sure the customer was still interested in the Frito Lay product. So many goals do I have. Pursuing my career i expect to be very successful by advantage of training opportunities. To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people. As for my family, I expect to be the best role model to my kids as possible. To be responsible to live a happy, healthy, and fulfilling life, value honesty with ourselves and others. Any financial situations I am determine to be stable own my own house and live a comfortable life. To give back to the community where I live. My community, I would like to more active with my neighborhood and give back to the community. My Hobbies and games are bowling and going to movies. I also love Dallas cowboys Football.

Thanks