Information Science homework

____ 31. ____ knowledge that is hard to measure and document and typically is not objective or formalized.

a.	Tacit	c.	Implicit
b.	Shared	d.	Explicit

____ 32. _____ divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics.

a.	Disintermediation	c.	Market segmentation
b.	Social networking	d.	Market augmentation

____ 33. CRM is used primarily by people in ______.

a.	finance and accounting	c.	sales, marketing, and customer service
b.	product development and manufacturing	d.	human resources, marketing, and finance

____ 34. Is a network protocol that enables traffic to be routed among all the networks connected to the Internet.

a.	ISO seven layer model	c.	IP
b.	TCP	d.	Wi-Fi

____ 35. Group support system alternatives include ______.

a.	decision rooms	c.	teleconferencing
b.	local area networks	d.	all of the above

____ 36. Domain names must adhere to strict rules. For example they must always have ____ parts, with each part separated by a dot (period).

a.	two	c.	four
b.	three	d.	at least three

____ 37. _____ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.

a.	B2B	c.	G2C
b.	B2C	d.	C2C

____ 38. Installation of computer equipment typically involves this action ____.

a.	someone from the customer’s organization oversees the manufacturer as the equipment is installed	c.	the contract should be used to ensure that all equipment is delivered and installed
b.	once the equipment is installed, someone performs several tests to ensure everything is working properly	d.	all of the above

____ 39. The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems.

a.	accuracy	c.	effectiveness
b.	efficiency	d.	timeliness

____ 40. During the ____ phase of the system development process, potential problems and opportunities are identified and considered in light of the goals of the business.

a.	systems implementation	c.	systems design
b.	systems analysis	d.	systems investigation

____ 41. By upgrading and standardizing on its technology infrastructure, an organization can _____.

a.	eliminate a hodgepodge of multiple hardware platforms,operating systems, and databases	c.	reduce the training load for those people who must support the infrastructure
b.	reduce ongoing hardware and software maintenance	d.	all of the above

____ 42. A key system design task is____.

a.	develop an RFP	c.	site preparation
b.	user preparation	d.	hardware acquisition

____ 43. Virtualization ____.

a.	increases hardware space requirements	c.	introduces important implementation considerations including security and backup procedures
b.	lead to increases in power consumption	d.	all of the above

____ 44. The purpose of system design is to answer the question ____.

a.	“What hardware and software will be required to operate the new system?”	c.	“How much will the new system cost and when can it be operational?”
b.	“What must the information system do to solve the problem?”	d.	“How will the information system solve a problem?”

____ 45. Data is broken into _____ to be transmitted over the Internet

a.	packets	c.	bytes
b.	messages	d.	bits

____ 46. A typical DSS includes many components including the _____ which allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.

a.	model base	c.	database
b.	dialogue manager	d.	external database access

____ 47. An advantage of in-house developed software is ____.

a.	meeting user and organizational requirements without customization	c.	increased flexibility in terms of customization and change
b.	greater potential for providing competitive advantage	d.	all of the above

____ 48. The processes used by leading companies to complete a business process in the most efficient and effective manner are called _____.

a.	current best approach	c.	best practices
b.	streamlined processes	d.	process improvement

____ 49. The ______ is a standard set of specification for Internet applications that run on handheld, wireless devices that effectively serves as a Web browser for such devices.

a.	Wireless Application Protocol	c.	Secure Sockets Layer
b.	Payment Card Industry standard	d.	Xipwire

____ 50. A(n) _____ tag is an HTML code, not visible on the displayed Web page, that contains keywords representing your Web site’s content.

a.	HTML	c.	HTTP
b.	meta	d.	identifier

____ 51. _____ is a markup language designed to transport and store data on the Web.

a.	.NET	c.	HTML
b.	XML	d.	Java

True/False

Indicate whether the statement is true or false.

____ 52. Customer relationship management software helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

____ 53. Cloud computing refers to a computing environment where software and storage are provided as an Internet service and accessed with a Web browser.

____ 54. The overall approach of systems development is the same for mobile devices compared to traditional system development projects with no significant differences.

____ 55. A virus can send copies of itself via a network.

____ 56. Designing a good interface for users can improve user satisfaction with the system and lead to improved security.

____ 57. A decision support system includes people, procedures, software, databases, and devices to help assemble, store, manipulate, and display geographic information.

____ 58. Data mining and business intelligence are often used to capture the knowledge stored in a knowledge management system.

____ 59. Federal law prohibits private employers from monitoring e-mail sent or received by their employees.

____ 60. Digital certificates verify both purchaser and supplier identities in an e-commerce transaction