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Introduction:

In the 21st century, technology has changed the ways that we communicate and go about our lives. Technology has dramatically changed teaching and learning process. In education, technology has changed the way that teachers teach as well as the role of students in classroom. Teacher no longer need to be the center of learning. Technology support students and make them more responsible for their learning. Technology gives students chance to be self directed learner and have different resources in just one click on google. Moreover, Technology revolution changes the face of learning. Online learning one of the good feature that technology provide for us. Online learning allows students to learn from a wide range of location without having to travel to the class. It also helps students who have a job to complete their coursework while they are working. Technology support online learning and continue to develop the needs of students. Online learning service at Texas University provide students with variety of tools such as blackboard which they can communicate with their peers and instructors as well as take online test through it . Also through blackboard students can see their grades and submit their assignment and download materials for their course. The university also provide students orientation course for online students. There is also help desk service which help students with any technical issues and provide some free software’s for them. The study will focus on the online students at Texas university in terms of: what do they know about the service and what do they want from the service.

The purpose:

The purpose of the study is to explore online students awareness about the online office service. In addition, the study will explore either what online students expect and their desire from online service about what they want in order to accomplish their goals.

Research Questions

The major reason for this research questions are to explore student’s needs and desire of online services in order to accomplish their goals. The research will answer questions revolving around online services for students such as:

· What do online students know about service that the online office offers?

· What do online students want and need from online office service in order to be successful?

Literature review

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Participants and Sampling

This main population of this study will be all students who enrolled in online courses at Texas University.

Procedures

The survey will be conducted on all online students of Texas university. Research Surveys via E-mail will be the main tools for collecting data.

Instruments

The instruments for data collection were survey for students who involving in online courses. This is an aim to establish whether online services meet online students desire and need or not.

Limitations of the Study

The online survey data collected is from students enrolled in The University in online courses student population of approximately 2,100 students. In that regard there may be limited application of this information in all but similar colleges and universities. The survey data discriminate by type of course, having been sent to every student who took online course offered at Texas University during the data collection period.

Benefits of the Study

To uncover or develop effective online learning for students or to investigate what do the online students need in order to achieve their goals. Moreover, this research will be very beneficial for determining the needs of online students. The study will give the students opportunity to provide more specific information about the types of services that they need in their courses.

References:

1-BEYOND STUDENT PERCEPTIONS: ISSUES OF INTERACTION, PRESENCE, AND PERFORMANCE IN AN ONLINE COURSE http://www.anitacrawley.net/Articles/Picciano2002.pdf

2-Staying the Course: A Study in Online Student Satisfaction and Retention

http://www.westga.edu/~distance/ojdla/winter94/herbert94.htm

3-A Research Review about Online Learning: Are Students Satisfied? Why do Some Succeed and Others Fail? What Contributes to Higher Retention Rates and Positive Learning Outcomes?

http://www.ipsonet.org/files/Lorenzo_-_7X10.pdf

4-Key Factors for Determining Students’ Satisfaction in Distance Learning Courses: A Study of Allama Iqbal Open University

http://www.cedtech.net/articles/22/222.pdf

5-How Students Develop Online Learning Skills

http://www.educause.edu/ero/article/how-students-develop-online-learning-skills

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