For Prof. Xavier

Unit 1 [AB213: Food and Beverage Management]

Unit 1 Assignment: Customer Service

Locate an article on best practices in customer service on the Internet.

After reading the article, consider what the article is suggesting managers do to ensure effective

customer service, and then answer the following:

 What skills and knowledge would you have to teach a restaurant service employee so that they

would measure up to the suggested customer service best practices?

 Explain the process the author suggests and why. (cite resources)

 View the APA Quick Reference for Students Guide before starting to write your paper. Cite the

website for your article.

Your response should be in the form of a one–two page APA formatted paper in your own words

submitted, to the Dropbox.

Directions for Submitting Your Assignment

Compose your assignment in a Microsoft W ord® document and save it as Username-AB213

Assignment-Unit#.doc (Example: TAllen- AB213 Assignment-Unit 1.doc). Submit your file by selecting the Unit 1: Assignment Dropbox by the end of Unit 1.

Make sure your document includes:

 Your Name

 Date

 Course Name & Section Number

 Unit Number

 APA Citations (these must be extremely short and only 2 maximum) and References

Unit 1 [AB213: Food and Beverage Management]

Unit 1 Assignment grading rubric = 35 Points Percent Points

Possible

Points

Earned

Content, Focus, Use of Text/Outside Sources

Answer provides correct and thorough checklist item response

demonstrating critical thinking and analysis.

Based on an article on best practices in customer service answer

the following:

80%

 What skills and knowledge would you have to teach a

restaurant service employee so that they would measure up to the suggested customer service best practices?

18

 Explain the process the author suggests and why. (cite resources)

10

Subtotal: 28

Writing, spelling and grammar/ APA format:1–2 pages 20% 7

Total 100% 35

Gross Project Score

Less: Late Penalty (Per Policy)

Your Project Score