Cust Service - Apple

EXAMPLE OF ASSIGNMENT:

As I walk through Winn-Dixie, I observe how the employees work together as a team. There are two boys that are stocking the shelves together, one is sitting on the floor and the other is handing him cans to put on the bottom shelf. They both greeted me when I walked past. On the other hand, I went back to the deli and the people behind the case don’t seem to like each other much at all. There are two women and one man. They all seem somewhat grumpy. There was a person ordering different types of meat, and some cheese. The man behind the counter took her order as he was slicing her cheese, the two women just stood there instead of helping him. There was no one else in line so one of the women could have done the meat while he was slicing the cheese.

Other than the fiasco in the deli, most of the employees that I came in contact with were very helpful. Everyone that I walked past greeted me and countless times, I was asked, “can I help you find something”. When I asked each one where an item was, they knew where it was and took me to the item. I am interested to see if I send my husband in does he get the same reaction. Most of the employees that were on the floor were young men.

Winn-Dixie seems like an average store I don’t think there is much that is unique about their customer service. I interviewed the manager and he obviously didn't agree. He said that there are several things that make Winn-Dixie unique. First is the extensive customer service training that all employees that interact with customers receive. This creates an environment where excellence in customer service is the number one priority. Also he indicated that his store had very low employee turnover. This helps the quality of customer service by providing experienced employees (J. Johnson, personal communication, November 10, 2013).

When I visited the store during the day I felt valued and appreciated. The manager greeted me when I came into the store. The employees were friendly, the cashiers were happy, and she said Thank you. Now, that was during the day. In the evening time, I just wanted to turn around and go home. I felt no appreciation at all. The employees were rude and not very helpful.

Over all Winn-Dixie is not a terrible store to shop at during the day.