QA

500-600 WORDS WITH REFERENCES(NO WIKIPEDIA OR BLOGS)

Be sure to introduction and conclusion to this topic. Be sure to include your references, and format your submission in APA format

In “Competing on the Eight Dimensions of Quality,” in the Harvard Business Review from November–December 1987, David A. Garvin proposes the following8 critical dimensions of quality:

1. Performance

2. Features

3. Reliability

4. Conformity

5. Durability

6. Serviceability

7. Aesthetics

8. Perception

Research at least 2 sources (which may include your textbook) to support your response, and complete the following:

· For each of the 8 dimensions, using the project you selected, describe in 1–2 sentences how you would define the output of your project in terms of that dimension.