business process management

Note: This document is only the template, it does NOT contain the full assignment instructions. You need to download the PDF file from this unit’s assignment section by clicking on the “Assignment” icon, then clicking on the “Document” icon. Read the full instructions before completing the assignment.

Insert title page

Introduction

Provide a summary of your process here. Remember that all discussion below has to be specific to your selected process and organization.

Stakeholders

Stakeholder 1

1. Relationship/connection

2. Expectations

These are the expectations of the stakeholders from the process, not the other way around.

Stakeholder 2

1. Relationship/connection

2. Expectations

Goals

List the goals of the process (not the goals of the business overall!). Number and describe the goals and definitions of success for each goal. You must be specific and tie these to your process.

Metrics

Make sure you understand what a metric is! Review the seminar recording if necessary.

Metric 1:

1. Definition

2. Significance in assessment

3. Example

Metric 2:

1. Definition

2. Significance in assessment

3. Example

Metric 3:

1. Definition

2. Significance in assessment

3. Example

Quick wins

Quick win 1

Action:

Expected quick success:

Quick win 2

Action:

Expected quick success:

Insert references