REA model

ACCT-361: Assignment 2 (A2)

Process Modeling: Prototyping an Event-Driven IT Application (40 Points)

Give yourself enough time to complete this assignment. I estimate about four hours to complete.

Mason Landscaping, Inc.

Mason Landscaping, Inc. (MLI) provides year round yard care services for commercial and residential locations in the northern Virginia and metro dc areas. Services include snow removal, lawn care, spring and fall clean up, irrigation services and more. The following describes Mason Landscaping’s sales/collection process.

The Sales and Collection Procedures

Account managers are tasked with bringing in new business and maintaining existing customer relationships. When an account manager goes out on-site to give a cost estimate to a client, the account manager is responsible for collecting the job scope and calculating fee estimates for the job. All fee information is expected to be collected in the system based on specific services requested in order to create a proposal report. Different services have different price structures. The process allows MLI to track account manager activity and performance.

When a customer wants to move forward with a job, an MLI sales clerk creates a job order. The job order may or may not originate from a proposal and is entered into the system by the sales clerk to update the sales order database. Small residential customers typically phone in job orders directly to a sales clerk. A job order can be for a one time job or various recurring weekly work.

Every week the production manager prints a two-part weekly work order from the sales order file and provides one field copy to the crew chief and keeps one master copy in a pending work file by name until all work is complete then moves the master copy to a permanent file The crew chief signs the field copy for work performed and sends the marked form back to the production manager who compares the field copy to the master work order. The approved field copy is signed by the production manager and sent to Accounting where the accounting clerk enters the information into the system to update the provide services file. At the end of each month, the accounting clerk prints a customer bill for unpaid work performed. Payment by check or credit card is due in full on the 20th of the following month. The bill is mailed to the customer and the field copy is filed in Accounting by customer last name.

Customer remittances (return section of the bill) are received by the cashier who has treasury responsibilities. The cashier reviews the remittance to determine whether payment is submitted via check or credit card. If a check has been sent by the customer, the cashier scans the check into the system in order to update the cash master file and sends the check to the bank. If the remittance document provides credit card information, the cashier enters the information in MLI’s payment processing software and updates the cash master file. All remittance forms are filed in Accounting by customer last name.

2