Cover letter

EDUCATION:

George Mason University: Fairfax, Virginia

Bachelor of Science; Specialty in Accounting, (expected graduation May 2016)

SKILLS SUMMARY:

· Customer Service- - Excellent reflective listening skills, which means I actively listen to customers and then clarify what they need so that you and I can best address their concerns.

· Communications -- Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.

· Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.

· Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks.

· Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.

· Microsoft Office- Word, Excel, and PowerPoint

· Bilingual- Spanish and English

· Determined • Goal orientated • Hard Worker

WORK EXPERIENCE:

Allstate Insurance, Silver Spring, MD March 2011-Present

Office Manager/ Sales Leader

· Strong organization, prioritization, personal computer, proof reading and follow-up skills.

· Always Pleased to help customers with insurance problems including accidents.

· Sales: Prepared and sold State Farm Products with a focus on auto insurance, rental dwelling, and life insurance.

Capital Grille, McLean, Virginia January 2008-2013

Hostess

· Coordinate the overall operation of the Host/Hostess team.

· Assist in resolving guest issues and complaints involving management as needed.

· Demonstrate thorough knowledge of food and beverage products. Follow up with guests to ensure satisfaction with food and service. Perform other duties as assigned.

· Assist with training and ensure that new Host/Hostess team members are fully oriented to proper procedures and policies.

LICENSES:

· Property and Casualty License