BUSSINESS CASE, SLP and THREAD DISCUSSION
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Module 3 - Home
Negative Letters
Modular Learning Outcomes
Upon successful completion of this module, the student will be able to satisfy the following outcomes:
•Case◦Explain how a negative message can be effective.
◦Write a well-formed business letter.
◦Write a well-formed negative message.
•SLP◦Write a well-formed business letter.
◦Write a well-formed negative message.
◦Explain how a negative message can be effective.
•TD◦Write a well-formed negative message.
◦Explain how a negative message can be effective.
Negative messages are hard to write. How do you break bad news in such a way that it creates the least amount of ill will? Should you sugarcoat the message, or create a bad news sandwich (which begins with a slice of good news, moves on to the meat of the bad news, and ends with a slice something positive)? Or, do things like that just annoy people and make them feel patronized? And how do you write letters anyway? Critical and thought provoking questions like these will be tackled in this module, and definitive answers will be forthcoming.
