BUSSINESS CASE, SLP and THREAD DISCUSSION

Negative Letters

Required Material

Dr. Robert Buckman is a cancer specialist who teaches doctors—as well as executives at IBM, Andersen Consulting, and Upjohn—how to break bad news: "You can't let emotions interfere with your message."

Sittenfeld, C., (1999). Good Ways to Deliver Bad News. Accessed February 17, 2011, at http://www.fastcompany.com/online/23/buckman.html.

Groopman, J., (2002). Dying words. The New Yorker, New York, 78(32), 62. Retrieved on 2 Oct 2013 from http://jeromegroopman.com/ny-articles/DyingWords-102802.pdf

The below readings are used in the Case Assignment.

Writing Negative Messages. Accessed from http://homepages.wmich.edu/~bowman/badnews.html

Letters... We Get Stacks of Letters and Business Notes. Accessed from http://www.csun.edu/~vcecn006/lettr.html

Writing an Effective Business Letter. Accessed from http://www.office.xerox.com/small-business/tips/business-letter/enus.html

Other Sources: Yen, Y. (2008, November 11). Laid off? No, you've been 'simplified.' CNN.money.com.