Response to discussion quesitons
I was once assigned to a division where different uniforms were worn at work due to the nature of our work. Halfway throughout the assignment, we were informed that a change to our footwear was coming down the pipeline, and was going to be implemented very shortly. "Management", or our upper chain of command, tried to the push the idea that the boots were more sturdy, and would in turn last longer for the individuals utilizing them. They also tried to explain to us the importance of uniformity, and why it was mandatory for all personnel to abide by the new instruction. Several issues arose from the personnel this affected, to include the price of the boots, the lack of time that was given for personnel to make this change, and the question of how productive the boots will be. Many personnel believed that they were not as comfortable as the previously authorized ones, which would cause a huge issue with all involved. Management gave 7 days notice for all to purchase the boots, which were priced at $175, and many were unable to get the funds to make the purchase. According to page 39 of our text,"When employees are not prepared, they are more likely to resist the change effort and less likely to function effectivevly under the new system." There was much resistance from employees because of the lack of preparation given. Management handled this by ensuring the boots were more sturdy, and explaining the need to constantly look sharp. In the long run, the boots were sturdier which in turn allowed individuals to save money by not purchasing new boots as often as they used to, and the look of the new boots was generally accepted. Management poorly gave individuals a proper heads up, and made the employees feel like their voice and their pockets were not important, due to the fact that they were forced to pay for the new products on such short notice. Management did not do too many things well in this situation, but I believe the fact that the boots ended up being sturdier, allowed for employees to believe in managements vision a little more down the road.