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Case Study: Human Resources Management in Action 291

FOR YOUR CONSIDERATION 1. In this chapter you learned about different forms of direct, indirect, and non-

financial compensation. Consider your own career. Which of these types of compensation is most important to you? Do you believe the same form(s) of compensation would be most important to those you will directly manage? Explain your answer.

2. Insurance benefits have traditionally been offered to employees and their immediate families. Today ’ s employees, however, often define family in a much different manner than did previous generations of workers. The increase in openness of same - sex living arrangements has resulted in more employees seeking insurance benefits for their domestic (live - in) partners, regardless of their marriage status or their partner ’ s gender. Some companies now offer insurance benefits to domestic partners, but others do not. Do you think companies should offer benefits to domestic partners? Why or not?

3. Finding affordable, quality day care is a challenge for many hospitality employ- ees. In some cases, progressive hospitality employers have done a good job of securing reduced - cost services of this type, or even providing on - site day care for no - or low - cost to their employees. Assume you were an HR manager in such a progressive facility. How would you respond to a group of older employees who questioned the company ’ s use of significant compensation resources directed at a targeted category of workers (those with young children)?

CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION “ Look, ” said Adrian, “ I really like it here. It ’ s great. But the Downtown Inn is paying three dollars more per hour. I have a family. I have to take it for them. ” “ It ” was a banquet manager ’ s job that had been offered to Adrian, a young and talented banquet manager at the Uptown Inn. Adrian was meeting with LeeAnn Krenshaw, his boss and the director of banquet services at the hotel where he had worked for two years. “ Are you sure the tips will be the same? ” asked LeeAnn. “ They said their service charge was 20 percent, same as ours, ” replied Adrian. LeeAnn thought about the situation before she approached Tim Thatcher, the hotel ’ s HR director. She told Tim about Adrian ’ s pending resignation. “ That ’ s really unfortunate, ” replied Tim. “ Adrian is a great worker, and we really don ’ t have anyone on staff ready to move up to his position. Do you have any active applicants for the job? ” “ No, but I do know the banquet supervisor at another local property, ” replied LeeAnn. “ She ’ s good, and makes about the same money there as Adrian does here. ” “ Do you think she would want to work here? ” asked Tim.

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