OKA 5-8

Question 1

1.  

You are chairing quality circle meetings with your employees and want to maximize opportunities for all to speak and contribute. The seating arrangement and table shape to accomplish this should be:

	a.	square.
	b.	round.
	c.	rectangular.
	d.	oblong.

5 points   

Question 2

1.  

Which of the following is NOT a limitation of classical conditioning?

	a.	Humans are more complex and less amenable to simple cause-and-effect conditioning.
	b.	Unconditioned responses and unconditioned stimulus have not been connected in humans.
	c.	Complex human decision making makes it possible to override simple conditioning.
	d.	Behavioral environments in organizations are complex and not very amenable to single stimulus-response manipulations.

5 points   

Question 3

1.  

All of the following are included in reflective listening except:

	a.	criticism.
	b.	silence.
	c.	clarifying the implicit.
	d.	affirming contact.

5 points   

Question 4

1.  

The fight-or-flight stress response is most closely associated with the _____.

	a.	person-environment fit approach
	b.	cognitive appraisal approach
	c.	psychoanalytic approach
	d.	homeostatic approach

5 points   

Question 5

1.  

The stage in preventive stress management designed to heal individual or organizational symptoms of distress and strain is called:

	a.	tertiary prevention.
	b.	primary prevention.
	c.	secondary prevention.
	d.	job redesign.

5 points   

Question 6

1.  

External theories of motivation include need models, equity and expectancy theories, as well as goal-setting approaches.

 True

 False

5 points   

Question 7

1.  

One-way communication in contrast to two-way communication:

	a.	is especially faster.
	b.	is especially more accurate for complex tasks.
	c.	solicits interaction.
	d.	allows for reflective listening.

5 points   

Question 8

1.  

Feedback by a manager to an employee is an important aspect of any appraisal system and is frequently done as coaching and counseling in a management by objectives program.

 True

 False

5 points   

Question 9

1.  

Motivation factors relate to job satisfaction and hygiene factors relate to job dissatisfaction in Herzberg's model.

 True

 False

5 points   

Question 10

1.  

Reinforcement and punishment represent:

	a.	the extinction method used to encourage a behavior.
	b.	task-specific self-efficacy.
	c.	the positive and negative consequences of behavior.
	d.	the strategy of withholding a positive consequence.

5 points   

Question 11

1.  

The appropriate consequence for an employee who steals company property is:

	a.	intermittent discipline.
	b.	termination.
	c.	no discipline.
	d.	fixed ratio reinforcement.

5 points   

Question 12

1.  

If two supervisors evaluated an employee's performance using the same set of rating scales but arrived at different conclusions or results, the evaluation instrument is:

	a.	unreliable.
	b.	invalid.
	c.	biased.
	d.	sufficient.

5 points   

Question 13

1.  

A manager who presses employees for both very fast work and high-quality work would likely cause:

	a.	role ambiguity.
	b.	person-role conflict.
	c.	intrarole conflict.
	d.	interrole conflict.

5 points   

Question 14

1.  

Performance appraisal is used for all of the following except:

	a.	making promotion and other reward decisions.
	b.	identifying employee developmental needs.
	c.	evaluating employee work behavior.
	d.	selecting persons from a pool of job applicants.

5 points   

Question 15

1.  

Change and lack of control are two of the most stressful demands people face at work.

 True

 False

5 points   

Question 16

1.  

The stress response can be very effective in preparing a person to handle legitimate emergencies through peak performance.

 True

 False

5 points   

Question 17

1.  

One of your employees periodically fails to clean up his work area at the end of the work shift. Instead of issuing punishment or discipline, you decide to try an extinction approach to the situation. Accordingly, you might:

	a.	reassign the worker to a less desirable job.
	b.	ignore the worker's undesirable actions for a while.
	c.	clean up the employee's work area yourself.
	d.	fire the worker.

5 points   

Question 18

1.  

A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.

 True

 False

5 points   

Question 19

1.  

An important intermediate step between goal acceptance and goal accomplishment is:

	a.	goal commitment.
	b.	behavior/reward contingencies.
	c.	goal specificity.
	d.	goal clarity.

5 points   

Question 20

1.  

The process of modifying behavior through the use of positive or negative consequences following specific behaviors is known as _____.

	a.	Skinner’s Integrated Model of conditioning
	b.	Pavlovian conditioning
	c.	operant conditioning
	d.	classical conditioning