For Prof. Xavier

Unit 5 [221: Customer Service]

Assignment Details and Rubric

Research the online library and websites to locate several articles on communication styles in a working environment.

As a result of your research, prepare the first page of your paper entitled, “The Impact of Communication Styles on Customer Services.”

On the second page respond per these instructions:

Describe an example of a time you were not satisfied with a product or service and either did complain, or would have liked to complain. How might your e-mail to the manufacturer or provider of the service been written using the appropriate communication style you discussed in your first page such that you would have gotten a positive response?

Assignment Directions:

Submit your answers to the questions in a double-spaced paper, no more than three pages long, to the Dropbox.

Directions for Submitting Your Assignment

Before you submit your project, you should save your work on your computer in a location and with a name that you will remember. Make sure your project is in a Word document then, when you are ready, you may submit on the Dropbox page by following these steps.

1. Go to the Dropbox. 2. Click the link that says “Submit an Assignment.” 3. In the “Submit to Basket” menu, select Unit 5: Assignment. 4. In the optional “Comments” field, type any additional information you wish your instructor to

see. 5. Click the button that says “Add Attachments.” 6. Follow the steps listed to complete attaching your file. 7. You will be able to come back to the Dropbox and view your graded work or in the Gradebook

after your instructor evaluates it.

UNIT 5 Assignment Grading Rubric

Percent Kaplan

Possible Score For This Project: 100 40 Percent Points Points Content per checklists: Possible possible Earned Answer provides correct and complete information demonstrating analysis and critical thinking:

Unit 5 [221: Customer Service] Describe an example of a time you were not satisfied with a product or service and either did complain, or would have liked to complain. How might your e-mail to the manufacturer or provider of the service been written using the appropriate communication style you discussed in your first page such that you would have gotten a positive response?

80%

12

20

80% 32

Writing, spelling, and grammar 20% 8

100% 40

Your Project Score: