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RUNNINGHEADER:COFFEESHOPPROJECT 1

Quintessential’s Coffee Shop 21

MPM344-1501A-01

Project Risk Management

Project Name

Quesadra D. Goodrum

Instructor: Stephen Volz

1/12/2014

Table of Contents Project Outline 3 Project Description 5 Project Objectives 6 Project Deliverables 6 Project Milestones 6 Risk Management Justification 7 Letter to project sponsor 7 Projective Technical Requirements 8 Project limits and Exclusions 8 Project Sizing 9 Stakeholder Analysis 10 Risk Management Plan Steps 10 Risk Scoring Matrix 10 Top Risks, Actions, and Owners 11 Identified Risk 11 Flow Diagram of steps 12 Final Audit 14 Post Project Review- Customer Review 14 Project Risks Assessment 16 Risk Breakdown Structure 17 Probability Impact Graphs 17 Graph 3 -RBS Categorization 18 Project Risks Responses Strategy 20 Project Risks Responsibility Plan 21 Project Risks Monitoring & Controlling Plan 22 Project Risks WBS & Budget Updates 23 Project Risks Communications Plan 24 References 25

Project Outline

In my initiation paper I introduce the word to Quintessential’s coffee shop. The essence of coffee with the world of technology; it will having both a social and meeting/study environment. This setting will allow residents and other customers to have the option of a quiet area for studying or to conduct a meeting or a social gathering. The project has several main benefits, which includes improving resident’s way of life while within the community, money savings, relaxed environment, and job opportunity. This coffee shop will promote a team cohesive environment, preparing for the training of future employees on the same team attributes promoting success while maintaining a cozy environment.

The tasks involved with construction are as follows:

· Risk Assessment

· Site evaluation

· Building Permits

· Contracting

· Plumbing

· Foundation

· Foundational check/inspection

· Framing

· Insulation

· Electrical/wiring

· Telephone wiring

· Installing Windows

· Code Inspection

· Installing siding exterior

· Installing drywall

· Completion of refrigeration unit

· Completion of Storage unit

· Build bathrooms

· Surface Parking lot

· Landscaping

· Install deliverables

· Building and coding inspection

· Final inspection

· Turn over for decoration

· Completion

Float and Slack are as follows:

· Site Evaluation and Risk Assessment can be ran concurrently

· Refrigeration and storage

· Storage can start at max 4 days later than refrigeration since the two will be ran in parallel to one another

· Phone fax and internet centers

· To compress the scheduled this will be built in parallel to one another

By compressing the scheduled and allowing time for float and slack it enables me to finish the project ahead of time and under projected budget. I made sure to not to allow too much slack for one task as to allow for a faster completion by not consuming all of the float and slack time I had available in the project.

Project Description

In my initiation paper I introduce the word to Quintessential’s coffee shop. The essence of coffee with the world of technology; it will having both a social and meeting/study environment.  This setting will allow residents and other customers to have the option of a quiet area for studying or to conduct a meeting or a social gathering.  The project has several main benefits, which includes improving resident’s way of life while within the community, money savings, relaxed environment, and job opportunity.  This coffee shop will promote a team cohesive environment, preparing for the training of future employees on the same team attributes promoting success while maintaining a cozy environment. 

This functional organization project once complete will give the students and faculty in and around the Colorado Technical University Colorado Springs, CO Campus access to the world of coffee. The project will combine the essence of coffee with technology world; it will have both a social and meeting/study environment. This setting will allow students and other customers to have the option of a quite area for studying or to conduct a meeting or a social meeting. The project has several benefits, which includes improving students and faculties’ way of life while on campus, money savings, relaxed environment, and job opportunity. This coffee shop project will promote a team cohesive environment in order to in the future, training employees on the same team attributes to build success and maintain a cozy environment.

Project Objectives

To construct an environment friendly, with up-to-date-technology coffee lounge close to Colorado Technical University Colorado Springs Campus, Co within 1 1/2 month at a cost not to exceed $11000. 00.

Project Deliverables

· A 1,000 square-feet to include Counters, cooling cases, drive through window inserted-separate counter area, storage room, 2-bathroom finished building

· Central air and heat with thermostat

· Middle of room display shelves

· Phone and fax center capabilities

· Multi-user Internet capabilities

· Separate lounge area

· refrigeration

· Enclosed 30 spot parking lot

· Two doors

Project Milestones

· Building permits approval- September 26,2011

· Foundation checks –September 29, 2011

· Install deliverables – September 29, 2011

· Building and coding inspection- October 17, 2011

· Final inspection- October 31, 2011

· Turn over for decoration- November 1, 2011

· Completion – November 15, 2011

Risk Management Justification

Letter to project sponsor

All successful projects include a detailed risk management plan. So it is very important to develop and implement one at the initiation phase to every project you undertake. The risk management plan become critically essential to cut down unexpected risk and delays. The stronger the risk management plan the more problems it will decrease 70 percent 80 percent and even up to cutting down up to 90 percent of the projects risks.

Additional research has yielded information that concludes that a well thought out and designed risk management plan by 90 percent. This is conjunction with other project management methodology conclude that a risk management plan should be an essential element in diminishing the unexpected project risks that can sometimes occur.

Thus risk management planning should always be completed during the early begging stages of the project planning stage. This is primarily due to the fact that it is such a crucial element to the overall success of the project as well as beneficial to accurately and successfully completing other phases of the project management phase. The plan should identify and be a basis for establishing activities’ for the management of possible risks for the project and should be included in the project plan.

An important outcome of the cost and schedule risk analysis is the communication of high risk areas which have a high potential to affect the project cost and/or schedule. For this project, those risks are the building conditions for cost and delaying productivity for the schedule. These two risk items can be mitigated, reducing the risk of an increased project cost.

Projective Technical Requirements

· Building will meet structural and plumbing code 8582

· Building will meet electrical code 7625

· Fire/safety code 8583

· Accessibility code 2003ANSI A117.1

· Meet current energy code

· 75 ohm RF connection cable wall plate ready- 1

· Ethernet RJ-45 jack-1

· RJ-11 phone outlet jacks- 2

Project limits and Exclusions

· Decoration and framing will be covered by outside contractor.

· Owner responsible for subcontracting work

· Project manager reserves the right to hire outside contractors with owners approval

· Site work hours will be from 9.00a.m to 5.00 p.m., anytime over will be charged overtime

· Initial landscaping will be done under current project management contract, owner will be in charge of all other landscaping

· Updating building permits is owners responsibility

Customer and project manager will review and close out project making sure all deliveries are included and no future work is required.

Project Customer Reviews

Criterion

Value = 2

Criterion

Value = 4

Criterion

Value = 8

Criterion

Value = 16

Criterion

Score

Strategic Importance

Significant contributions to objectives

4

Commercial Complexity

No unusal commercial arrangement

2

Essential Constraints

And Dependencies

Some external influence on elements

4

Requirement Stability

Clear, fully defined agreed objectives

2

Technical Complexity

Enhancement of existing products

4

Project Duration

3-12 months

4

Project Value

< $250k

2

Project Resources

Small in house team

2

Overall project Score

24

Project Sizing

My project is a small project.

Stakeholder Analysis

Stakeholder

Area of Interest

Attitude

(+/-)

Power

(+/-)

Interest

(+/-)

Stakeholder Type

Project Manager

Project

+

+

+

savior

Project Scheduler

project

+

-

-

acquaintance

Accountant

budget

-

+

-

Time bomb

Administrator

admin

-

-

-

tripwire

Designer

design

+

-

+

friend

Contractor

project

irritant

Sponsor

project

-

+

+

saboteur

Client

project

+

+

-

Sleeping giant

Risk Management Plan Steps

The overall status of the risk is active; this risk has a high probability of occurrence greater than zero and will affect one or more of the project objectives negatively.

Risk Scoring Matrix

1. RISK SCORING MATRIX Defined Conditions for Risk Management Analysis

Project Objective

Relative or Numerical Scales

Very Low - 1

Low - 2

Moderate - 3

High - 4

Very High - 5

Cost

x

Time

x

Scope

x

Quality

x

4 Cost risk is a high risk because this is a time-constraint project any delay will have to be corrected by an increase in resource to meet deadline.

Time- is the highest because all tasks have to be completed in the required time frame, which may cause overworking the workers and they may become exhausted and de-motivated.

Scope- is moderate because if the client thinks or see additional changes during the project, changing the scope will interfere with the completion date and also increase cost.

Quality- is a 4 because if the scope changes and time is adjusted and additional resources have to added, the client may have to compromise on the quality of some resources, which may not be a good decision.

Top Risks, Actions, and Owners

Identified Risk

This is a time-constraint project and may require additional resources to be completed on time.

*1. Denial or delay in digging approval- This risk can alter the start date of the project.

*2. Coding failure-, this can change the start date of the project

*3. Infrastructure Damage- this will cause extra days of work and Project extension during the beginning.

*4. Equipment malfunction- resource that is assigned to the project has malfunctioned or broke at any time during the project

*5. Loss of resource- Resource assigned to the project has emergency and has to leave project at any time during the project

*6. Circumstances beyond the norm- things such as bad weather anytime during the project.

*7. Market decrease- The need for a business of this sort is no longer needed due to the fact the school has opened up a similar establishment on-campus, this can happen anytime during the project.

*8. Service network area has been changed- the service provider that was chosen as the internet provider no longer offers service in the local area at an affordable cost.

*9. Product quality failure- This can happen after installation of equipment and test. Which if fails adds extra days to the project when there are no resources available.

*10. Coding was not approved again-

Flow Diagram of steps

Project Risks Identification

Risk Actions

Risk event

Response: Accept, Reduce, Share, Transfer

Contingency plan

Trigger

Who is Responsible

Coding Failure

Accept

Fix coding Issue and get re-inspection done same day.

Prior use building

Quesadra

Infrastructure Damage

Reduce

Hire additional resource to complete by Late finish date-parallel task.

Used building,

contractors

Equipment Malfunction

Accept

Rent equipment from other local companies.

Using older equipment due to cost

Quesadra

Loss of Resource

Transfer, Accept

Workers from other task that are complete or/and hire additional resource part-time..

Over exhaustion or family issue

Quesadra

Coding

Accept

Fix coding issues and re-inspect ASAP.

Change in resource at the last minute

contractors

To mitigate the risk of the market conditions can be assessed during the engineering, of the project to determine the best contract acquisition date in relation to similar scoped projects. This will enable the PDT to reduce the risks associated with the market conditions. To reduce the risk of delaying productivity, detailed productivity studies of similar delays could be completed. After these studies are complete, the cost engineer will be able to more accurately calculate the delay production rate.

Final Audit

The final audit will be conducted by the review committee, along with an outside project consultant. Once the audit is complete, the audit team will take its findings and recommendations to the Client for project success evaluation. The audit will look at all areas of qualitative and quantitative performance measures, as well as analyzing team interaction and motivation levels. The audit team will also provide a lessons learned report in the final audit packet. The auditors will review the project manager in all areas of cost and schedule performances, and the level of cohesiveness maintained by the project team. The communication plan will also be reviewed to determine if the content was practical, informational, and/or significant to its target audience.

Post Project Review- Customer Review

After all audits have been finalized the conclusions presented, a review will be conducted by Executive committee that will determine if the project has been successfully completed. Along with the findings presented by the team leaders, the client will measure the quality of the delivered product by conducting visitor surveys during the two weeks of soft opening. They will look at reaction to the design of the building, the interior design, and exhibit content. This Executive Committee will also make a judgment on the quality of the management of this project by comparing the project specifications outlined in the scope statement to the end product to determine if it meets customer project expectations.

Project Risks Assessment

RBS Level 0

RBS Level 1

RBS Level 2

Technical Risk

1.1 Scope Definition

1.2 Technical interface

1.3 Design

1.4Performance

1.5 Test and Acceptance

Management Risk

2.1 Project Management

2.2 communication

2.3 information

2.4 Quality

Project Risk

Commercial Risk

3.1 Contractural terms

3.2 Supplers and Vendors

3.3subcontractors

3.4 Client stability

3.5 Joint Ventures

External RisK

4.1 Legislation

4.2 Environmental/ weather

4.3 Regulatory

4.4 political

4.5 Competition

Probability- Impact Matrix Graph 1

Negative

Positive

Impact

Impact

P

VHI

 

2 .09

 

 

 

 

 

2 .44

 

VHI

P

R

0.90

 

 

 

 

 

 

 

 

 

0.90

R

O

HI

 

 

 

 

 

 

 

 

 

HI

O

B

0.70

 

 

 

 

 

 

 

 

 

0.70

B

A

MED

 

 

T

 

 

 

O

1 .10

 

MED

A

B

0.50

 

 

 

 

 

 

 

2 .26

 

0.50

B

I

LO

2 .04

 

1 .10

 

 

 

 

 

2 .10

LO

I

L

0.30

 

1 .10

 

1 .12

 

 

 

 

 

0.30

L

I

VLO

1 .08

 

 

 

 

 

 

 

VLO

I

T

0.10

VLO

LO

MED

HI

VHI

VHI

HI

MED

LO

0.10

T

Y

0.05

0.10

0.20

0.40

0.80

0.80

0.40

0.20

0.10

Y

 

Green

 

Amber

 

Red

Risks

Risks

Risks

Risk Breakdown Structure

Probability Impact Graphs

 

probability-Impact Scoring- Graph 2

 

 

 

 

 

 

Rank

Probability

Impact

VHI

0.9

0.8

HI

0.7

0.4

MED

0.5

0.2

LO

0.3

0.1

VLO

0.1

0.05

Graph 3 -RBS Categorization

Level 0

Level 1

Level 2

# Risk

Project Risk 3.02

Technical Risk 2.00

1.1 Scope Definition

0.55

1.2 Technical interface

0.48

1.3 Design

0.15

1.4Performance

0.2

1.5 Test and Acceptance

0.62

Management Risk 0.56

2.1 Project Management

0.46

2.2 communication

0.08

Commercial Risk 0.46

3.1 Contractural terms

0.2

3.2 Supplers and Vendors

0.2

3.3subcontractors

0.06

1. RISK SCORING MATRIX Defined Conditions for Risk Management Analysis

Project Objective

Relative or Numerical Scales

Very Low - 1 Low - 2

Moderate - 3

High - 4

Very High - 5

Cost

x

Time

x

Scope

x

Quality

x

Risk

Probability

Cost

Schedule

Scope

Quality

Risk Score

Coding Failure

90%

4

5

3

3

13.5

Infrastructure Damage

60%

2

5

5

4

9.6

Equipment Malfunction

40%

4

5

3

3

5.2

Loss of Resource

40%

3

4

3

2

4.8

Coding

10%

5

5

3

4

1.7

Project Risks Responses Strategy

TBD - Phase 3

 

Risk Register

 

 

 

Project Number:

Client: Myself

Project Title: Quintessential’s Coffee Shop

Project Manager: Quesadra

Risk Ref.

RBS Ref

WBS Ref.

Risk Owner: John-electrician

Risk Type: T/O

Risk Status: Active

Risk Title: Test and acceptance

Risk Description: Failed Coding Inspection

Cause of Risk

Effect on Objective

 

 

Objective

Impact Ration

Impact Description

Time

high

delay completion time

Cost

medium

new cost to client

Quality

low

 

 

Probability Rating

Other

 

Date Risk Raised:

Date risk C/D/E/O:

occurred during inspection- active

Risk Response- Preferred Strategy

Action to Implement

Action Owner

Action Date

Status

Mitigate/reduce

John

active

still working

 

 

 

 

Comments/Status:

 

 

 

 

Project Risks Responsibility Plan

TBD - Phase 4

Project Risks Monitoring & Controlling Plan

TBD - Phase 4

Project Risks WBS & Budget Updates

TBD - Phase 5

Project Risks Communications Plan

TBD - Phase 5

References

Project Management Institute. (2013). A guide to the project management body of knowledge (PMBOK guide) (5th ed.). [Coursesmart version]. Retrieved from http://wow.coursesmart.com/9781935589815/?CSTenantKey=coloradotech&spid=

Project Risk Management Plan

http://www.atom-risk.com/templates/Risk%20Management%20Plan%20template.pdf

Risk Identification & Risk Register

Risk Method Analyst

Identify Risk Triggers

Risk Resolution Idea

Risk Resolution Action Plan

Responsibility & Accountibility